Transition and Change Manager (DS17-01)

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Type: Professional Support | Department: Digital Services | Location: Stoke campus | Closing Date: 12 Feb 2017 | Staffordshire University is working hard to become the UK’s premier digitally led university. We are already leading the way in the sector by adopting Microsoft cloud technologies and becoming the UK’s first Microsoft ‘Beacon University’. We are embarking on an ambitious portfolio of change to support our ‘Connected University’ strategy, focused on teaching & learning and the student experience.  Our people will be key to its success, so we want to hear from dynamic, highly competent, customer focused IT/digital professionals that relish the opportunity to be part of our new Digital Services team and play a key role in delivering our ambitious plans. Reporting into the Head of Service Delivery, you will play a pivotal role in setting the digital policy for the management of IT/digital changes to live services, the development environment and test environments and manage the release into BAU production environments. You’ll also own and maintain the test environment forward load plan and be responsible for the effective and efficient management of the University development and test environments; exploring opportunities to continuously improve the release process. Key to your success will be the ability to develop the release process and to work with the Test Team to introduce improvements such as automating test processes. You’ll also need to be able to engage effectively with Digital Services colleagues and other stakeholders to ensure management processes, tools, techniques and personnel are in place; ensuring there are robust risk and security protocols in place and the transition of applications, services, service components and packages are planned and compliant. All testing, validation and configuration management must also be coherently managed throughout all release and deployment cycle. In terms of Operational and Service Architecture, knowledge of the University Live and Test environments (hardware, databases, public/private cloud, operating systems and the digital/IT applications and service processes used within the organisation, including virtualisation would be very useful. We are keen to hear from customer focused, self-motivated, well organised digital/IT professionals with a passion for future state technologies, a strong blend of release management, security and digital/IT risk management experience who can effectively support the delivery of digital/IT projects and changes into Business as usual within a digitally literate and demanding customer base operating in rapidly changing complex customer centric project environment.
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