Administrator

Assessment Support Hub Student Ambassadors - Job Description 

The Assessment Support Hub team are seeking to recruit three Student Ambassadors to join their team to help drive student engagement with this important University resource. 

The Assessment Support Hub (ASH) is a digital site which has been designed as a one-stop shop to provide information for Queen's students on all things assessment. The site is the result of a cross-campus collaborative project which aims to demystify assessment, let students know about services which can help with things like academic writing, wellbeing concerns, etc. and provides support if things aren't going as planned. Students were involved from the beginning and helped to benchmark what was available at other universities, to co-design the site, and to create its content. 

The primary role of the ASH Student Ambassadors will be to help to drive student engagement with the site, particularly the content that aims to help students understand assessment at Queen?s and access pre-assessment support. 

Hours will vary throughout the period of employment but will be on average around 4 hours per week, with more around assessment period. It is anticipated that this post will be available until end-January 2025.  The postholder will primarily work Monday to Friday, however occasional evening and/or weekend work may be required. The postholder will be based on-campus.  

Please apply with an up-to-date CV and Cover Letter. Applicants are asked to specifically refer to any essential and/or desirable criteria that they meet in their application statements, as the panel will use this information to shortlist and invite candidates to interview. Please provide clear examples, avoid acronyms or jargon that would not be familiar to panel members, outline your specific role, and be as clear as possible as the panel will not make assumptions based on any existing knowledge.  

We hope to hold Interviews on Friday 15 November with training on Thursday 21 November.

General Duties:  

-Promote the Assessment Support Hub amongst students, across all levels of study, through attendance at in-person events and via online channels

-Initiate conversations with students about the benefits of the Assessment Support Hub, provide guidance on what support is available and signpost effectively

-Represent the Assessment Support Hub and distribute branded merchandise at School, Faculty and central university events

-Identify events and engagement opportunities to further promote the Assessment Support Hub to Queen?s students

-Collect and report student feedback to inform continuous improvement of the site

-Carry out administrative tasks including scheduling and planning meetings, developing action lists, and ensuring they are followed-up. To monitor, draft and respond to emails, and coordinate robust file management and version control across shared platforms e.g., Teams Sites

-Contribute towards the communication plan for the Assessment Support Hub, which includes social media, training for staff, student and staff newsletters, digital screens etc

-Develop engaging content in relation to the ASH including social media, web-based copy and graphics, intranet material, and project updates to key stakeholders

-Engage with key stakeholders connected to the ongoing development of the ASH, including but not limited to members of the Project Implementation and User Groups, staff and students, and members of Faculties, Schools, and Directorates across the University

-Undertake all relevant training as required

-Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor(s) and provide regular updates to supervisory staff

Applicants must be a registered student at Queen's University Belfast for academic year 2024/2025.  

Essential Criteria  

-Strong communication skills and comfortable initiating conversations with peers and staff 

-Evidence of completing small, medium, and large tasks, as part of a wider project.  

-Evidence of working as part of a team.  

-Evidence of using own initiative to proactively progress goals and objectives, with a problem-solving attitude.   

-Demonstrate an understanding about the aims, objectives, and areas of focus of the Assessment Support Hub.  

-Demonstrate a strong willingness to enhance the student experience.  

-Excellent time management skills, with a flexible attitude and the ability to prioritise, meet deadlines and work under pressure whilst delivering high quality work.  

-Effective I.T. skills including evidence of use of packages such as Microsoft Office.  

-Motivated, energetic, and enthusiastic.  

-Flexible, with a willingness to learn.  

Desirable Criteria   

-Experience of working within a University setting.  

-Evidence of presenting in front of small and large audiences.    

-Evidence of designing and building content across a range of platforms including, for example, Virtual Learning Environments, social media, or websites.   

-Experience of working on marketing/promotional campaigns.  

Project title: Sustainability in the Curriculum: Queen Mary Green Space for Sustainability Awareness

Summary of the project: We are seeking motivated and passionate students to join the 'Sustainability in the Curriculum: Queen Mary Green Space for Sustainability Awareness' project. As a student co-creator, you will collaborate with academics to develop an innovative, non-credit sustainability course open to Queen Mary staff, students, and the East London community. 

This course focuses on sustainability awareness, knowledge, and skills, with content centered around the UN Sustainable Development Goals and UNESCO sustainability competencies.

Key Responsibilities:

• Collaborate with academics to co-create a sustainability course, ensuring an engaging and impactful learning experience.
• Develop and deliver engaging content for social media, newsletters, and the Queen Mary website, adhering to institutional communications and marketing guidelines.
• Create targeted email campaigns to inform and inspire participation, including crafting compelling messages and calls to action.
• Organise promotional events, both online and on campus, to attract participants and raise awareness.
• Work with the project team to maintain consistent messaging, branding, and tone across all communications.
• Track, analyse, and evaluate the effectiveness of marketing activities and module engagement to inform future strategies.
• Synthesise diverse ideas and aspects of the module into cohesive communications, including promotional videos, course introductions, and campaign materials.

Benefits:

• Gain hands-on experience in sustainability education, marketing, and project management.
• Earn the ?Queen Mary SustainAbility Award? on your HEAR transcript.
• Be part of a pioneering educational initiative shaping sustainability learning at Queen Mary.
• Develop valuable sustainability and employability skills while positively impacting Queen Mary?s curriculum and the East London community.

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Essential:

• Strong interest in and understanding of sustainability and the UN Sustainable Development Goals (SDGs).
• Good grasp of marketing principles, social media strategies, and audience engagement.
• Strong copywriting, interpersonal, and communication skills to engage diverse audiences.
• Experience with social media platforms and digital marketing tools such as TikTok, Instagram, Outlook, and Mailchimp.
• Ability to create and manage targeted email campaigns.
• Creative thinking and problem-solving skills to develop innovative ways of promoting the module.
• Organisational skills to manage timelines, events, and promotional campaigns.

Desired:

• Familiarity with video creation, including scripting, directing, and editing promotional videos.
• Ability to condense complex ideas into clear, engaging messages.

Project title: Sustainability in the Curriculum: Queen Mary Green Space for Sustainability Awareness

Summary of the project: We are seeking motivated and passionate students to join the 'Sustainability in the Curriculum: Queen Mary Green Space for Sustainability Awareness' project. 

As a student co-creator, you will work with the project leads, project manager and collaborate with academics to develop an innovative, extracurricular sustainability course open to Queen Mary staff, students, and the East London community. This course focuses on sustainability awareness, knowledge, and skills, with content centered around the UN Sustainable Development Goals and UNESCO sustainability competencies.

This theme covers the following Sustainable Development Goals:

• SDG5 Gender equality
• SDG11 Sustainable cities and communities
• SDG16 Peace, justice and strong institutions
• SDG17 Partnership for the goals

Key Responsibilities:

• Produce tangible outputs that contribute directly to the development and delivery of the Sustainability Course. This includes:
• Work with the Project Manager to research, create, and refine content for your assigned theme, ensuring it is ready for course implementation.
• Co-create high-quality module content in partnership with academic leads, ensuring relevance and academic rigour.
• Generate ideas for course design, ensuring materials are engaging, inclusive, and impactful.
• Assist in the planning and facilitation of workshops with internal and external sustainability experts to enhance course content.
• Support the development of interdisciplinary, community-based learning activities that connect students with real-world sustainability challenges.

• Expected Output:
  Your work will result in a well-developed, interdisciplinary sustainability module, ready for piloting and long-term integration into the university curriculum. You will be expected to take ownership of your tasks, collaborate effectively, and contribute proactively towards meeting key project milestones.

Benefits:

• Gain hands-on experience in sustainability education.
• Earn the ?Queen Mary SustainAbility Award? on your HEAR transcript.
• Be part of a pioneering educational initiative at Queen Mary.
• A chance to build valuable sustainability and employability skills while positively impacting Queen Mary?s curriculum and the local community.

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Required: 

• Working / study background in Sustainable Communities and Governance.
• Strong interest in and understanding of sustainability and the UN Sustainable Development Goals within your theme and be able to demonstrate this.
• Ability to collaborate effectively with students, academics, and professionals across diverse disciplines to co-create educational content.
• Openness to innovation with a proactive approach to incorporating new ideas and creative methods in course design.
• Clear communication skills, both verbal and written, with the ability to convey complex concepts clearly.
• Proficiency in using digital tools and online platforms, demonstrating confidence in navigating virtual learning environments.
• Good knowledge in digital content creation using online learning platforms such as QMplus or equivalent.
• Analytical and conceptual thinking to interpret and communicate complex ideas in a structured and accessible way for module development.
• Good organisational and time management skills, with the ability to meet deadlines while managing multiple project tasks efficiently.
• Enthusiasm for learning and continuous improvement, with a willingness to take initiative, adapt to challenges, and contribute actively to project success.