Student Ambassador

Job Description

Assessment Support Hub Student Ambassadors - Job Description 

The Assessment Support Hub team are seeking to recruit three Student Ambassadors to join their team to help drive student engagement with this important University resource. 

The Assessment Support Hub (ASH) is a digital site which has been designed as a one-stop shop to provide information for Queen's students on all things assessment. The site is the result of a cross-campus collaborative project which aims to demystify assessment, let students know about services which can help with things like academic writing, wellbeing concerns, etc. and provides support if things aren't going as planned. Students were involved from the beginning and helped to benchmark what was available at other universities, to co-design the site, and to create its content. 

The primary role of the ASH Student Ambassadors will be to help to drive student engagement with the site, particularly the content that aims to help students understand assessment at Queen?s and access pre-assessment support. 

Hours will vary throughout the period of employment but will be on average around 4 hours per week, with more around assessment period. It is anticipated that this post will be available until end-January 2025.  The postholder will primarily work Monday to Friday, however occasional evening and/or weekend work may be required. The postholder will be based on-campus.  

Please apply with an up-to-date CV and Cover Letter. Applicants are asked to specifically refer to any essential and/or desirable criteria that they meet in their application statements, as the panel will use this information to shortlist and invite candidates to interview. Please provide clear examples, avoid acronyms or jargon that would not be familiar to panel members, outline your specific role, and be as clear as possible as the panel will not make assumptions based on any existing knowledge.  

We hope to hold Interviews on Friday 15 November with training on Thursday 21 November.

General Duties:  

-Promote the Assessment Support Hub amongst students, across all levels of study, through attendance at in-person events and via online channels

-Initiate conversations with students about the benefits of the Assessment Support Hub, provide guidance on what support is available and signpost effectively

-Represent the Assessment Support Hub and distribute branded merchandise at School, Faculty and central university events

-Identify events and engagement opportunities to further promote the Assessment Support Hub to Queen?s students

-Collect and report student feedback to inform continuous improvement of the site

-Carry out administrative tasks including scheduling and planning meetings, developing action lists, and ensuring they are followed-up. To monitor, draft and respond to emails, and coordinate robust file management and version control across shared platforms e.g., Teams Sites

-Contribute towards the communication plan for the Assessment Support Hub, which includes social media, training for staff, student and staff newsletters, digital screens etc

-Develop engaging content in relation to the ASH including social media, web-based copy and graphics, intranet material, and project updates to key stakeholders

-Engage with key stakeholders connected to the ongoing development of the ASH, including but not limited to members of the Project Implementation and User Groups, staff and students, and members of Faculties, Schools, and Directorates across the University

-Undertake all relevant training as required

-Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor(s) and provide regular updates to supervisory staff

Applicants must be a registered student at Queen's University Belfast for academic year 2024/2025.  

Essential Criteria  

-Strong communication skills and comfortable initiating conversations with peers and staff 

-Evidence of completing small, medium, and large tasks, as part of a wider project.  

-Evidence of working as part of a team.  

-Evidence of using own initiative to proactively progress goals and objectives, with a problem-solving attitude.   

-Demonstrate an understanding about the aims, objectives, and areas of focus of the Assessment Support Hub.  

-Demonstrate a strong willingness to enhance the student experience.  

-Excellent time management skills, with a flexible attitude and the ability to prioritise, meet deadlines and work under pressure whilst delivering high quality work.  

-Effective I.T. skills including evidence of use of packages such as Microsoft Office.  

-Motivated, energetic, and enthusiastic.  

-Flexible, with a willingness to learn.  

Desirable Criteria   

-Experience of working within a University setting.  

-Evidence of presenting in front of small and large audiences.    

-Evidence of designing and building content across a range of platforms including, for example, Virtual Learning Environments, social media, or websites.   

-Experience of working on marketing/promotional campaigns.