Clerical Assistant

The role involves working closely with the Student Experience Team to enhance and support exceptional, enriching experiences for students. Successful candidates will be part of a team dedicated to engaging with students and providing them with the appropriate support and guidance when needed. The Student Experience Assistant position is open to all students, including both undergraduate and postgraduate. Given certain aspects of the role, we particularly encourage applications from international students and individuals who are fluent in multiple languages. 

Major Duties - 

Customer Service: Work as part of the Student Experience Team to deliver excellent customer service by responding promptly to student and staff queries, signposting services, and promoting student activities.

University Ambassador: Represent the University as an Ambassador while performing all duties.

Student Information Point: Act as the first point of contact for students at the Student Information Point and One Elmwood, answering queries, promoting services, and directing students to the relevant information or platforms.

Collaboration & Support: Work with various services to address student queries and signpost essential resources (e.g., support services, Student Wellbeing, Careers and Student Support).

Campus Support: Assist with campus duties, including the pre-semester engagement program, orientation, and supporting students with settling in. Help with additional projects to improve student awareness of available services.

Event Management: Support the setup, and delivery of student-led events, including technical and logistical support (e.g., room setup, registrations).

Administrative Support: Perform tasks using Microsoft Office applications (Word, Excel, MS Teams), including data entry, filing, and managing spreadsheets.

Marketing Contribution: Assist with the promotion and marketing of student services, contributing to content creation and social media efforts.

Additional Duties: Complete any other tasks reasonably requested by the supervisor.

Application Process:  

Interested applicants can apply through QWork via the link below:- 

https://www.q-work.co.uk/  

Please apply by submitting an up-to-date CV with your education and employment history, including any paid and voluntary roles you have undertaken, as well as the experience and skills you acquired. 

Please submit a supporting cover letter.  

There is no minimum or maximum word limit, but a minimum suggestion would be 400+ words. 

Applications close at 5pm on 01/04/2025. Late applications will not be accepted. 

Within the Cover Letter, ensure that you address both the Essential and Desirable Criteria, as these are used by the shortlisting panel to assess your eligibility. It is important to provide clear evidence of how you meet these criteria.  

Please refer to Essential Criteria.

Applicants must be enrolled as students at Queen's University Belfast for the 2025/26 academic year and remain students until June 2026. Otherwise, their application will not be considered.

Hours will be available from July 2025 until July 2026. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.

Essential Criteria:  

• At least three months experience of undertaking a role requiring customer service skills or experience in delivering talks, workshops, etc. 
• Experience of working within a team. 
• Ability to communicate effectively and clearly. 
• Experience of managing and delivering a project. 
• Experience of organising and/or promoting events/activities. 
• Experience using MS Office packages, including Word, Excel and PowerPoint. 
• Available to work flexibly depending on service needs and availability. 

Desirable Criteria: 

• Experience of working within a University setting 
• Experience of updating websites 
• Experience of working on marketing/promotional campaigns 
• Experience of designing publications/promotional materials 
• Experience of undertaking tours or presenting to groups of people 
• At least one month's experience of undertaking office-based administration e.g. answering the telephone.  
• Experience of using Social Media 

Successful candidates:   

• Reside in Belfast for their studies or plan to be during their studies 
• Commit to flexible working hours (12.60/hour) starting in April 2025. During busy times, you may receive up to 20 hours per week. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.
• Be required to attend in-person training; failure to do so will result in ineligibility for the position. 

The EPSRC and SFI Centre for Doctoral Training (CDT) in Photonic Integration and Advanced Data Storage is a vibrant research community bringing together postgraduate researchers and academics from Queen?s University Belfast, the University of Glasgow and the Irish Photonic Integration Centre in Cork. Working closely with industry, our research aims to tackle some of the challenges created by the increasing quantities of data generated by today's society.   The Videographer will be responsible for capturing, editing, and producing high-quality video content that supports PIADS CDT?s  communications, marketing, and outreach activities. This role will involve working closely with PIADS CDT External Engagement Manager, staff and students to create engaging videos for use across our digital platforms, including our website and social media channels, specifically X and LinkedIn. For further information please contact Lisa Campbell Lisa.Campbell@glasgow.ac.uk External Engagement Manager for PIADS CDT.

Experience:

Experience in video production, editing, or a related role, preferably in an academic or corporate environment.   

Skills: 

Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve). 

Strong understanding of video production techniques, including camera operation, lighting, and audio. 

Knowledge of file formats, video compression, and resolution for various platforms and media. 

Familiarity with motion graphics and animation software (e.g., Adobe After Effects) is a plus. 

Ability to work under tight deadlines and manage multiple projects simultaneously. 

Excellent communication and interpersonal skills, with the ability to collaborate with diverse teams. 

Attributes: 

Creativity and attention to detail. 

Self-starter with the ability to take initiative and work independently. 

Strong organizational and time-management skills. 

Video Production: 

Support shoot, and edit video content for a variety of purposes, including promotional videos, event documentation, interviews, student spotlights and Industry Engagement (in-line with QUB promotional footage). 

Ensure high-quality footage with excellent lighting, sound, and composition. 

Post-Production: 

Edit video footage to create polished, professional final products that align with the university's branding guidelines and objectives. 

Incorporate graphics, animations, voiceovers, and music as needed. 

We're looking for a talented photography student to capture dynamic images of our Knowledge Transfer Partnership (KTP) projects across various companies in Northern Ireland. This role involves visiting companies, taking professional-quality photos that highlight the impact of our projects.

Note: We will offer the role to the first applicant whose Right to Work is fully compliant and who can demonstrate relevant photography experience via their QWork profile or CV. Be sure to include this information in your application!
 

NONE

Requirements:

• Proficiency in DSLR or mirrorless cameras
• Strong knowledge of photo editing software (e.g., Photoshop, Lightroom)
• Experience with lighting, composition, and post-production
• Ability to work independently and meet deadlines
• Member of the Photography Society (preferred)
• Flexibility to travel between locations