THIS ROLE IS NOT SUITABLE FOR CURRENT STUDENTS. Please note that start dates are prospective and subject to change depending on recruitment timeline.
Job purpose
To provide first point of contact to all residents, staff, contractors, and visitors presenting to Reception, providing information and advice and co-ordinating/troubleshooting of minor/routine operational problems. To assist with building checks on a regular basis to ensure compliance with all processes.
Main duties and responsibilities
To respond to telephone queries and emails promptly promoting a positive image.
To receive and deal with initial all enquires and to refer to appropriate members of staff when enquiry cannot be dealt with directly.
To assist with checking rooms and communal areas when required and ensuring all records for room checks are kept up to date
To assist with the issue and receipt of keys and access cards.
To report requests in accordance with departmental procedures.
To ensure all relevant administrative and computerised records are kept in good order.
To receive and check incoming goods and direct deliveries to the appropriate storage areas.
To coordinate initiatives and campaigns which will involve being actively involved in sending out communications to residents and guests and keeping accurate records.
To ensure compliance with the University's financial and audit regulations governing the ordering, receipt, control and security of all supplies, equipment and materials connected with the service as required.
QualificationsGCSE English and Maths or equivalent
Customer Service level 2 qualification or equivalent experience
SkillsExperience of working in a customer-focused environment
Familiarity with administrative/clerical work and processes
Experience of working in the hospitality/service industry
Experience of dealing with customers and customer complaints
Awareness of problems associated with student housing
Strong interpersonal skills and a professional presence
Awareness of Equal Opportunities legislation and its importance in effective communications
Experience of working in a customer-focused environment
Good customer care skills
Computer literate including Word, Excel and e-mail
Excellent written and verbal communication skills
Ability to work independently with minimum supervision
Ability to deal with conflict situations with discretion and sensitivity
A flexible attitude to working hours will be required, including working beyond the normal working times during busy periods (Summer, Move in and Move out etc where time off in lieu will be given)
The ability to meet UK right to work requirements
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