Student Assistant

JOB PURPOSE: Working with the Student Experience Team to support exceptional and enriching student experiences.  Successful candidates will be part of a team engaging with and helping students to get the correct support and guidance when needed.  The Student Experience Assistant role is open to both undergraduate and postgraduate students. Due to the nature of some aspects of the role we would strongly welcome applications from international students and those who can speak various languages.

MAJOR DUTIES:

Work as part of the Student Experience Team to deliver exceptional customer service by ensuring prompt and appropriate responses to student and staff queries, signposting and promoting student services and activities.

Be an open and welcoming initial key point of contact for students at the Student Information Point and One Elmwood, providing answers to common student queries, and to promote support services. Defining student needs and directing the student to relevant information in One Elmwood either on the website or appropriate booking platform.

To facilitate regular student drop-in clinics (both in person and virtually), which are tailored to a range of practical and administrative queries across the student journey, for example, registering with healthcare providers, opening a bank account, building connections etc (full training will be given).

The planning, promotion, delivery and evaluation of student-led events to support interaction and experience.  Ensuring the smooth running of such events by helping with room set-up, catering, student attendance and assisting with technical support when required.

Working alongside various Services to facilitate responses to initial support queries and being aware of how to signpost key university support including in-course support, in-sessional English language skills courses, International Student Support, Student Registry, Disability and Wellbeing, Learning Development Service, Graduate School, Accommodation, Queen’s Sport, Student’s Union, Student Finance and Careers, Employment & Skills.

To be an open and welcoming initial key point of contact for international students providing answers to common student queries and to promote the various support services available. Promoting a proactive and visible point of contact for international students by working with the International Student Support Office, International Office, Student Recruitment Hubs, Faculties, Schools and Directorates.

Work with the Student Experience Team to access student needs and create bespoke information and networking events. Assist with the day-to-day operation of the Student Information Point (SIP); ensuring all reception, entrance and communal spaces are clean and tidy, ongoing display materials and digital screens are regularly monitored, up to date and well presented. Ensuring a welcoming and safe experience for all users. 

Assisting with campus duties associated with the pre-semester engagement programme, orientation, and supporting students with settling in through informal advice and guidance. Assisting with additional projects throughout the academic year to help students learn more about the services and support available to them.

Proactive monitoring of key issues and trends facing international students with meaningful and effective events designed around student insight and engagement.  Inputting data to shared spreadsheets/issue logs which provides relevant information to Supervisors within the Services. 

Undertaking routine daily tasks ensuring that information is prepared accurately and on time using the Microsoft Office applications such as Word, Excel and MS Teams. Complete specific tasks which may include inputting data on a range of spreadsheets and databases, filing, data entry, typing, preparing letters/mailings or other activities as required.

To increase student engagement by assisting with creating/designing promotional materials and supporting social media and website promotion, with input from the Service’s Marketing and Communications Officers.

Assisting with other projects throughout the academic year that help students settle into University life and learn more about the services & support available to them.

Distribution of promotional materials ie. leaflets/posters around campus.

To act as an Ambassador for the University at all times when undertaking the duties of the post.

Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.

Must be a fully registered Queen's University student

Essential Criteria:

Applicants must be registered students at Queen’s University Belfast for academic year 2023/24 and for the full period that the post is available, otherwise the application will not be considered.

• At least three months experience of undertaking a role requiring customer service skills or experience of delivering talks, workshops etc.


• Experience of managing and delivering a project


• Experience of organising and/or promoting events/activities


• Experience using MS Office packages, including Word, Excel and PowerPoint


• Experience of working within a team


• Available to work flexibly dependent on service needs and availability.


• Ability to communicate effectively and clearly

Desirable Criteria:

• Experience of working within a University setting


• Experience of updating websites


• Experience of working on marketing/promotional campaigns


• Experience of designing publications/promotional materials


• Experience of undertaking tours or presenting to groups of people


• At least one month’s experience of undertaking office based administration e.g. answering telephone, email enquiries, photocopying


• Experience of using Social Media