Summer Scheme Team Leader

School of Mathematics and Physics, Main Physics Building

General School Office Reception duties to provide one day cover from 9-5pm, on Wednesday 9 April 2025.

The role is customer focused and front-facing.

For queries and further information, please contact the School Office Coordinators: Tracie Andreasson (T.Andreasson@qub.ac.uk) or Jennifer McKee (j.mckee@qub.ac.uk).

A minimum of five GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration (or equivalent)

Comprehensive IT literacy and up to date knowledge of relevant computer packages and information systems including

Ability to be customer focused

The role involves working closely with the Student Experience Team to enhance and support exceptional, enriching experiences for students. Successful candidates will be part of a team dedicated to engaging with students and providing them with the appropriate support and guidance when needed. The Student Experience Assistant position is open to all students, including both undergraduate and postgraduate. Given certain aspects of the role, we particularly encourage applications from international students and individuals who are fluent in multiple languages. 

Major Duties - 

Customer Service: Work as part of the Student Experience Team to deliver excellent customer service by responding promptly to student and staff queries, signposting services, and promoting student activities.

University Ambassador: Represent the University as an Ambassador while performing all duties.

Student Information Point: Act as the first point of contact for students at the Student Information Point and One Elmwood, answering queries, promoting services, and directing students to the relevant information or platforms.

Collaboration & Support: Work with various services to address student queries and signpost essential resources (e.g., support services, Student Wellbeing, Careers and Student Support).

Campus Support: Assist with campus duties, including the pre-semester engagement program, orientation, and supporting students with settling in. Help with additional projects to improve student awareness of available services.

Event Management: Support the setup, and delivery of student-led events, including technical and logistical support (e.g., room setup, registrations).

Administrative Support: Perform tasks using Microsoft Office applications (Word, Excel, MS Teams), including data entry, filing, and managing spreadsheets.

Marketing Contribution: Assist with the promotion and marketing of student services, contributing to content creation and social media efforts.

Additional Duties: Complete any other tasks reasonably requested by the supervisor.

Application Process:  

Interested applicants can apply through QWork via the link below:- 

https://www.q-work.co.uk/  

Please apply by submitting an up-to-date CV with your education and employment history, including any paid and voluntary roles you have undertaken, as well as the experience and skills you acquired. 

Please submit a supporting cover letter.  

There is no minimum or maximum word limit, but a minimum suggestion would be 400+ words. 

Applications close at 5pm on 01/04/2025. Late applications will not be accepted. 

Within the Cover Letter, ensure that you address both the Essential and Desirable Criteria, as these are used by the shortlisting panel to assess your eligibility. It is important to provide clear evidence of how you meet these criteria.  

Please refer to Essential Criteria.

Applicants must be enrolled as students at Queen's University Belfast for the 2025/26 academic year and remain students until June 2026. Otherwise, their application will not be considered.

Hours will be available from July 2025 until July 2026. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.

Essential Criteria:  

• At least three months experience of undertaking a role requiring customer service skills or experience in delivering talks, workshops, etc. 
• Experience of working within a team. 
• Ability to communicate effectively and clearly. 
• Experience of managing and delivering a project. 
• Experience of organising and/or promoting events/activities. 
• Experience using MS Office packages, including Word, Excel and PowerPoint. 
• Available to work flexibly depending on service needs and availability. 

Desirable Criteria: 

• Experience of working within a University setting 
• Experience of updating websites 
• Experience of working on marketing/promotional campaigns 
• Experience of designing publications/promotional materials 
• Experience of undertaking tours or presenting to groups of people 
• At least one month's experience of undertaking office-based administration e.g. answering the telephone.  
• Experience of using Social Media 

Successful candidates:   

• Reside in Belfast for their studies or plan to be during their studies 
• Commit to flexible working hours (12.60/hour) starting in April 2025. During busy times, you may receive up to 20 hours per week. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.
• Be required to attend in-person training; failure to do so will result in ineligibility for the position. 

The Centre for Educational Development is seeking to appoint a number of Project Assistants to support key initiatives within Queen's Education and Skills Strategy 2030, with a focus on Curriculum and Assessment in Higher Education.

This role offers a unique opportunity to work on strategic projects, collaborate with sector specialists, and engage with colleagues across departments, including Deans of Education, Heads of Service, and Senior Lecturers.

Based in One Elmwood, the successful candidates will work closely with the Students' Union, professional services teams, faculties, and schools. This flexible role allows independent working, with dedicated space and equipment provided if required, and will be supported by the Strategy 2030 Educational Projects team.

Key responsibilities include contributing to curriculum design and reform, assessment evaluation, and teaching and learning strategy development. It is therefore ideally suited to those with an understanding of higher education, pedagogy, and educational research, with social sciences research experience considered beneficial.

We are dedicated to fostering an inclusive workplace and particularly encourage applications from candidates with diverse backgrounds, experiences, and perspectives.

The engagement is expected to last until July 2025, at which time it will be reviewed.

If successful at shortlisting, you will be invited to interview. Interviews will take place on Wednesday 26th March between 1pm and 5pm. 

Please ensure you use your Queen's email address for all communication.

• Current Postgraduate Research student at Queen's University Belfast

This role is responsive to strategic projects, supporting organizational initiatives across the University, and so you may be working on different projects throughout your appointment.

 
Typical duties will include:
?    Review literature, scope similar work, and compile reports.
?    Collect and collate information including organizational data, feedback, and statistics (quantitative and qualitative)
?    Analyze surveys, questionnaire, focus group, and interview data; produce summary reports.
?    Support the facilitation of workshops, focus groups, interviews, discussions etc.
?    Support content writing, resource creation, and media content development.
?    Work closely with university colleagues on strategic projects, collaborating as part of the project team.
 

Other duties as may be required for the role.

Essential Criteria:

 ?    The candidate must be a current Post-Graduate Research student at Queen?s University, Belfast and have a background in Education or Social Sciences. 
?    Demonstrable experience in similar project support work in a related discipline
?    Experience in presenting information in various formats, including written reports.
?    Confidence in conducting independent research with attention to detail.
?    Ability to collaborate with others and manage their own workload to meet strict deadlines.
?    Effective communication and teamwork skills.
 

Desirable Criteria:
?    Evidence of previously published work