Residence Welcome Ambassador

Queen's University Immigration Support Service (ISS) requires part-time Student Helpers to provide assistance with International Enrolment and Registration 2024.  These posts are available from an anticipated start date of week beginning 09 September 2024 to 11 October 2024. Hours will vary, but we anticipate to be able to offer 8-10 hours per week.

Main duties associated with this post:

Helping to set up a venue near the Student Information Point in One Elmwood to ensure the smooth running of the process. 

Queue management for BRP collection. 

General wayfinding for newly arrived students. 

Providing basic advice to students on the Immigration Document Check process, to prepare them for their appointment. Full training will be provided. 

Answering general queries from students.  

Refer more complex queries to the appropriate member of staff or department. 

Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor. 

Registered students at Queen's University Belfast for academic year 2024-25 and for the full period that these posts are available. 

Completed at least one year of study at Queen's University Belfast. 

Will be required to attend mandatory training, date to be confirmed.

Strong organisational and time management skills, with the ability to work independently to meet deadlines and manage multiple tasks concurrently. 

Excellent interpersonal skills and the ability to develop good working relations with colleagues. 

Knowledge of the Immigration Document checking process for student visa holders would be an advantage.

We wish to appoint a student who will support the South London Stroke Register (SLSR) team within the School of Life Course and Population Sciences with the entry and verification of research data. The SLRS, led by the stroke research group at King?s College London, is the largest and longest running registry of stroke patients internationally, with over 8,600 patients registered since 1995. It aims to recruit all patients with a first stroke in a defined geographical area of South London to estimate the incidence, acute care and short- and long-term needs of stroke survivors in a multi-ethnic inner-city population. The cohort is used by multi-disciplinary groups to address relevant questions to the local population and stroke survivors, and also at a national and international level. The post holder will work within a multi-disciplinary team and in close collaboration with the data and programme manager and fieldworkers of the SLSR. Key duties will involve: ? Entry of questionnaire data into the study software (Teleform) ? Verification and review of the entered research/health data

No specific qualifications are required for the job. 

No specific prior experience or skills required. General IT knowledge expected and basic medical knowledge is useful; we will instruct the applicant in the relevant software (Teleform).
 

1. Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments ? accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues. 
2. Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements. 
3. Supporting finance processes for the On campus and Distance Learning courses including right to work checks and organising payments to academics.  
4. Take responsibility for resolving students? and academics? enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate. 
5. Organise course timetable?s including organising external staff, room booking and communicating this with students.  
6. Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes.  
7. Support student, module and programme evaluation processes in line with current university best practice. 
8. Servicing committees as directed by your line manager. 
9. Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback. 
10. Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members. 
11. Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance. 
12. Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules. 
13. Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements. 

None

1. Excellent written and oral communication skills including the ability to draft documents and correspondence. 

2. Strong numeracy skills and ability to analyse complex numerical data. 

3. Excellent organization and time management skills. 

4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems. 

5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy. 

6. Ability to work with a broad range of stakeholders in a professional and assured manner. 

7. Proactive with the ability to work independently as well as delivering within a team. 

8. Curious, customer service-oriented approach with a commitment to personal accountability and continuous improvement. 

9. Comfortable with adapting to change, driving own professional development. 

10. Commitment to equality and diversity in the workplace.

11. Experience in the use of databases, student records systems (such as SITS) and website content management systems. 

12. Prior experience of working in a customer facing environment.

13. Experience of using virtual learning environments.