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International Support And Compliance Administrator
Job Description
International Support and Compliance is a specialist team based within DVC Academic. The team provides specialist support, advice and guidance for international students and ensures that the University fulfils all of its compliance obligations as Student Sponsor.
International Support and Compliance is looking for an International Support and Compliance Administrator for a full-time,six month position in the team.
Based within the International Student Monitoring function, this role provides support to this branch of the wider International Support and Compliance Team.
Reporting to the Senior International Support and Compliance Officer, the post holder will assist the team by undertaking some Student visa compliance functions such as attendance monitoring and enrolment; supporting basic queries from staff and students, assisting with student experience events as well as other day to day activities.
The post holder will work closely with colleagues from the wider International Support and Compliance team, as well as Academic Services, Academic Schools, Finance and Student Services teams.
All training will be provided in post.
Due to the required working hours, the successful candidate will ideally be a graduate and must have the ability to work full time in the UK for the entire period of the appointment..
Key Areas:
1. Undertake/assist with Student visa student attendance monitoring in line with University procedures, ensuring that all registers/records have been completed.
2. Participate in enrolment helping ensure that all international students enrolled at the University have the right to study in the UK and support follow-up student record audits
3. Assist with the induction, social programme and support of Student visa students
4. Respond to basic level queries from students and staff via email, telephone and in person
Main duties and responsibilities:
The postholder will: .
- Participate in the enrolment for international students – Student visa holders and other students under immigration control. Ensure that the immigration status of all international students subject to immigration control has been checked and only those eligible to study are enrolled, referring students with pending visa applications or irregular leave are referred to the International Support and Compliance Officer for approval.
- Assist with the provision of the international induction, if required, and facilitate the social events programme.
- Respond to basic queries from students and staff by email, telephone and in person, signposting where required.
- Undertake/assist with the weekly attendance monitoring of all Student visa holders promptly and within the agreed time frames, ensuring that all attendance records/registers are complete, including timesheets for placement students. Contacting and interviewing students at risk of withdrawal and retaining evidence of authorised absence as per University procedures.
- Escalate to the Senior International Support and Compliance officer any students who are at risk/ have missed four weeks of attendance unauthorised so necessary reporting can be completed.
- Assist with audits and checks of the academic records of Student visa holders to ensure that they have a full programme of study and that current visa and passport information is held on file.
- Ensure all international students have current contact information.
- Act as an additional first port of call for international students with queries, liaising and referring to colleagues or other departments as appropriate.
Qualifications
First degree
Skills
Experience: Previous experience dealing with students, especially international students, would be an advantage, but not required
Skills: Good communication (written and verbal), good organisation skills, high attention to detail, ability to follow instructions/processes, MS Office (Excel and Word); SITS knowledge an advantage but not essential
No prior knowledge required of Student visa regulations
All training to be provided
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