TechSmart Assistant

Main duties associated with this post are:   

• Software installation and configuration  

• Operating system image deployment  


• Troubleshooting software installations  


• IT record keeping and asset management.  


• Respond to user requests via the school helpdesk. 


• Support users both onsite and users working remotely. 

• Provide IT technical support for events. 


• PC hardware maintenance and upgrades.  


• Automation using SharePoint Online and MS Office 365 low-code approach 


• Lifting and moving of equipment e.g. system units, computer monitors and printers.  


• Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.  

At least 1 of the following :

CompTIA Security+ qualifications or Microsoft Fundamental qualifications (SC-900, AZ-900, etc)

Also..

• Currently registered students at Queen’s University, Belfast entering pre-final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, MSc Applied Cyber Security with professional internship, BSc Computing and Information Technology/Business Information Technology.  


• 50% average to date in all modules taken to date. 


• All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application). 


• Understand Windows Networked environment and know how to configure network settings on a windows machine. 


• Experience of upgrading or maintaining PC hardware.   


• Experience of installing software or operating systems. 

• Understand Windows Networked environment and know how to configure network settings on a windows machine, install and troubleshoot


• Understand Linux environment (Ubuntu etc)


• Experience of upgrading or maintaining PC hardware.   


• Experience of installing software or operating systems. 

For current students only.

Situated within IT Services, the Technology Enhanced Learning Team (TELT) provides strategic oversight of e-learning at QM and works to promote, support, and develop technology-enhanced learning across the institution. It is responsible for institution-wide learning applications such as:

1. QMplus, the online learning environment (based on Moodle and Mahara)
2. Q-Review lecture capture (based on Echo360)
3. Turnitin, to assist with similarity detection
4. Kaltura for media streaming

About the post

Main duties:

To deliver engaging and informative TELT inductions to new students during QM?s Welcome Week, 2024/25.

We are seeking an enthusiastic, confident, and tech-savvy student to join our team as a TEL (Technology Enhanced Learning) Student Ambassadors, to work with members of the TEL Team delivering TEL student inductions during Welcome Week, September 2024.

Last year we worked with 3 TEL Student Ambassadors to update and develop the TEL student induction programme, based on the feedback gathered from students. Our new improved inductions were well received, and we intend to deliver a similar programme in September 2024.

As a TEL Student Ambassador, you will play a vital role in promoting the effective use of learning technologies to enhance the educational experience of students.

Responsibilities include:

• Engage new students with our technologies by sharing individual experiences during face-to-face Welcome Week inductions.
• Deliver student inductions during the Welcome Week, alongside a member of the TEL Team. This includes a present of approximately 50 minute delivered to groups of up to 100 students, providing demonstrations, and addressing any queries or concerns raised by students.
• Actively promote the benefits and features of learning applications supported by the TELT during presentations, emphasising how these technologies can enhance the learning experience.

Benefits:

• Valuable experience in public speaking and presentation.
• Opportunity to represent the student voice in the development of digital learning initiatives.
• Training provided in the delivery of the TEL induction programme.
• Opportunity to enhance your CV and develop transferable skills.
• 13.99 per hour, paid on a weekly basis.

CURRENTLY ENROLLED AS A QMUL STUDENT AND WILL BE ENROLLED 24/25 ACADEMIC YEAR

Requirements:

• Studied at Queen Mary during the 2023/24 academic year.
• Enrolled to continue studying at Queen Mary for the 2024/25 academic year.
• Passionate about technology enhanced learning and its potential to improve student experience.
• Strong communication and interpersonal skills.
• Excellent public speaking and presentation skills, with the ability to engage and connect with diverse audiences.
• Strong interpersonal skills, with the ability to build rapport and effectively communicate with students and colleagues.
• Willingness to work collaboratively with other student ambassadors and the TEL Team.
• Ability to pick up new technologies in short order.
• Available to attend online training during week commencing 26th August 2024. (Exact date to be confirmed)
• Available to attend in-person training on campus during week commencing 2nd September 2024. (Exact dates and times to be confirmed)
• Available to work during Welcome Week (16th ? 20th Sep), Monday to Friday, between the hours of 9-5pm (exact hours to be confirmed)

If you are interested in this exciting opportunity, please submit your CV and a cover letter.

Applications without a cover letter will not be considered.

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