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Library Frontline Support Assistant
Job Description
Primary duties of this role
Answering basic enquiries at the Library Enquiry desk, monitoring library spaces and other back-office tasks. These include the re-shelving and tidying of library stock, updating signage and activities to manage and improve our spaces.
Enquiry Desk
- Provide a friendly and reassuring welcome to the library spaces
- Answer basic enquiries such as how to find a book, directional enquiries etc
- Refer queries to the correct team or service (online or in-person) and assist in enquiry data capture
- Show users how to use the library self-service machines
Library Stock
- Re-shelve items returned by library users promptly
- Empty book return boxes outside the building
- Process returned items
- Participate in regular shelf tidying and movement of library stock
Space Monitoring
- Provide a visible presence in the library
- Ensure appropriate and respectful use of library spaces (zones, noise, hot food etc.)
- Assist library staff in the sweeping of study spaces to help facilitate the clearing of areas after use
- Monitor stock to ensure the collection is well-organised
- Report any maintenance issues to Estates & Facilities, IT or escalate to library staff
- Answer basic enquiries, such as how to find a book, directional enquiries etc.
Important Note:
The 20 hours specified in this advert are a guideline only, not a guarantee: to reflect the changing needs of the service and shelving peaks throughout the academic year, we may offer you a variety of hours each month.
Available hours are also subject to your availability. We will work around your availability and offer shifts according to service needs across all our libraries. Please note, there is no option to choose a preferred site. You are expected to work at any KCL library (travel zones 1 and 2) when you are available. As this is a frontline role, you are also expected to be very punctual for all your assigned shifts.
All interviews will be conducted virtually via Teams.
Qualifications
NONE
Skills
Essential criteria:
- Good communication skills
- Excellent time management and punctuality
- Methodical, detail-oriented approach to work, maintaining a high level of accuracy
- Ability to work as part of a team with a proactive, flexible and responsive manner
- Ability to perform physically demanding tasks
Desirable:
- Knowledge of KCL libraries
- Strong customer service skills
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Qualifications
BA/MA in Linguistics, Education, Psychology or related discipline.
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Familiarity and ability to use Microsoft packages (e.g., good Excel command)
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