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Library Frontline Support Assistant

£28,061 - £28,061
 

Job Description

Primary duties of this role are answering basic enquiries at the Enquiry Desk, re-shelving items, and space monitoring. This includes the re-shelving and tidying of library stock to ensure that we meet the learning needs of students and monitoring key study spaces.



Enquiry Desk



· Provide a friendly and reassuring welcome to the library spaces



· Answer basic enquiries such as how to find a book, directional enquiries etc



· Refer in depth queries to the correct place (online or in-person)



· Show users how to use the self-service machines



Shelving



· To re-shelve items returned by library users promptly



· To empty book return boxes outside the building



· To process returned items



· Participation in regular shelf tidying and movement of library stock



Space



· Provide a visible presence in the library



· Assist with monitoring users are using the library space properly (zones, noise, food etc)



· Assist library staff in the sweeping of space to help facilitate the clearing of areas after use



· Monitor stock to ensure the area is orderly



· Report any maintenance issues to library staff



· Answer basic enquiries such as how to find a book, directional enquiries etc



· Refer in depth queries to the correct place (online or in person) and assisting in enquiry data capture



Important Note:



The 20 hours specified in this advert are a guideline only, not a guarantee: to reflect the changing needs of the service and shelving peaks throughout the academic year, we may offer you a variety of hours on a term-by-term basis. Available hours are also subject to your availability.



All interviews will be conducted virtually via Teams.




Qualifications

None



Skills

Essential Skills:



· Ability to work with attention to detail



· Compliance with GDPR regulations



· Excellent time management skills



· A flexible and responsive approach to work



· Reliable and hard-working with a professional attitude



· Good communication skills



· Physically fit to carry out manual tasks, walking and standing for up to 4 hours at a time



· High standard of written and spoken English



Desirable:



· Knowledge of King’s College libraries



· Excellent customer service skills

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Key Responsibilities:

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  • AWS Services: Utilize AWS Route 53 for DNS management, AWS Certificate Manager for SSL/TLS, and invalidate AWS CloudFront distribution caches as needed.

 

As a member of our team, you will be expected to follow best practices, including code decoupling, maintaining cohesion, thorough manual testing, clear naming conventions, and proper use of Git (e.g., avoiding pushing directly to the main branch).

 

Database Management:

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Benefits of Joining Our Team:

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Qualifications

How to Apply: Please submit your resume and a portfolio of your work demonstrating relevant experience.



Skills

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  • Experience Required: Previous experience in the mentioned technologies and tasks is preferred. If lacking, a strong willingness to learn independently and contribute effectively is crucial.
  • Punctuality: Adherence to project timelines and deadlines is essential.
  • Work Ethic: Demonstrated work ethic could lead to extended contracts. 

 

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Skills

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Good communication, organisational and interpersonal skills. 

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Qualifications

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Skills

Essential:

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Familiar with essential molecular techniques.

 

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