School/Department: Alumni, Student Services Directorate Job Title/Grade: Alumni Engagement Coordinator – Grade 4 Reporting to: Senior Manager, Alumni and Supporter Relations Purpose of the post: The Alumni team is focused on increasing alumni (former students) and supporter involvement with the University.. We believe that London South Bank University’s (LSBU) alumni community and our supporters are uniquely placed to help students and recent graduates go further in whatever their chosen field. The team’s annual programme of activity is designed to help ensure maximum alumni and supporter engagement, which in turn will enable us to better support, recruit and inspire the next generation of students. We do this by working with our alumni, supporters, students and colleagues to deliver inspiring events, activities and marketingcampaigns. The Alumni Engagement Coordinator is at the heart of our team. Importantly, the post holder will be the first point of contact for all incoming enquiries; providing a timely response to both by telephone and by email. This can sometimes involve thinking on your feet to find a creative solution to a problem, and going the extra mile to provide excellent customer service to members of our community. This role will work with all members of the team and areas of work to maintain the administrative processes and team support needed to ensure activities run smoothly. Our work is diverse, in a week you could be coordinating the involvement of alumni volunteers for a careers talk, connecting a former student with an academic to open up a new partnership, process our biggest donation to date or have planned the team day with our Director. As a result, you will gain experience and understanding of all aspects of an alumni team. To get an insight into our work and community of amazing students, alumni, supporters and staff you will be working with please explore our recent campaigns: • Festival of Success – 2024 Graduates campaign MAIN ACTIVITIES AND RESPONSIBILITIES: 1. On a daily basis provide front-line customer service by responding quickly and effectively to alumni and supporter enquiries by email or phone.
2. Process all new membership, donations and event registrations using our database (Raiser’s Edge NXT), and accurately input alumni and supporter data and information (such as updates to addresses, interests and communication preferences) onto our database.
3. Assist with the planning and delivery of one-off and ongoing initiatives, designed to increase engagement - including volunteering, prizes/bursaries administration and supporting alumni reunions.
4. Work with the Communications Office to support social media activity, the team’s monthly marketing profiles and photoshoots, and marketing email creation.
5. Work across a wide range of events, including the annual graduation ceremonies, processing event registrations and ensuring data is managed accurately.
6. Deliver logistical and planning support for meetings and events involving external supporters.. Using the University’s room booking facility and manage catering requests where relevant, ensuring all costs are recorded using the correct financial processes.
7. Proactively support the team by maintaining core processes and helping to improve their service by spotting potential improvements and implementing them when agreed.
8. Assist in data cleaning, generating reports and database ‘housekeeping’.
9. Process Purchase Orders and team expenditure on the University’s main financial system, Agresso.
10. Ensure all database procedures and policies, including those relating to Data Protection, are adhered to.
11. Support the team with their daily tasks and projects and other reasonable duties as may be required by the team, including monthly team meetings
QualificationsPlease see above
Skills. An interest and enthusiasm for supporting alumni work in a University (E)
B. Highly effective and customer focused interpersonal and communication skills, both oral and written.
(E) C. Experience in using Customer Relationship Management (CRM) systems with attention to detail to record actions and administer activity being aware of Data Protection requirements.
(D) D. Excellent organisational and administrative skills, demonstrating ability to work unsupervised generating high quality accurate work whilst prioritising a diverse workload to meet agreed deadlines.
(E) E. Experience in identifying practical and customer focused solutions
F. Experience of emarketing platforms in creating and editing clear and inspiring marketing communications. (D)
G. IT and data management skills. Strong knowledge of Microsoft Office tools (E), experience of working with data. (D)
H. Ability to demonstrate an understanding of equality and diversity, and its practical application. (E)
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