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Applicant Relations Officer

£28,704 - £28,704
 

Job Description

Division: Marketing & Recruitment



Job Title: Applicant Relations Officer



Grade: 4 Reporting to: Admissions Manager (Business Partner)



Purpose To engage and nurture LSBU Applicants through their journey to enrolment by providing first-class customer service via inbound and outbound communication activity. LSBU Applicant Relations Officers are the first point of contact for applicants and offer holders via multiple channels including telephone, email, live chat and our social media. Working efficiently and flexibly, the role plays a key part in the delivery of an excellent applicant experience and assisting the University to meet its student number targets by admitting suitably qualified applicants.



Qualifications

SELECTION CRITERIA: Essential A. Experience of working in a fast-paced customer service environment



B. Ability to understand, explain and apply complex procedures and regulations



C. Experience of dealing with a wide range of customers in various channels including telephone, online and in person.



D. Experience of solving problems, effectively and efficiently.



E. Experience of using initiative in the performance of your duties and working without close supervision.



F. Experience of working in a high-volume processing environment using complex databases



G. Well-developed IT skills, including the use of Microsoft Office and databases.



H. The ability to work under pressure, prioritise workload and to meet prescribed deadlines



I. The ability to work as a team player



J. A flexible approach with the ability to adapt to change in circumstances, office procedures and / or computerised systems



K. A commitment to professionalism, collaborative working and the delivery of high service and client satisfaction levels, both internally and externally



L. Able to demonstrate an understanding of equality and diversity, and its practical application. Desired



M. Experience of working in a higher education institution, preferably including experience of the main clearing houses or University administration.



N. Knowledge of UK qualifications and the UCAS process



Skills

Main activities and responsibilities



• To be the main contact for Admissions enquiries via email, Salesforce, live chat, social media and phones



• To provide a customer focused and efficient information and advice service to applicants and offer holders about the full range of educational opportunities offered by the University and to enhance the conversion of applicants to enrolled students.



• To assist in conducting outbound activities to follow up with applicants for any outstanding information or documents related to admissions decisions and the enrolment process.



• Assist with outbound conversion activity for interviews, auditions and portfolio requests



• Inputting admissions decisions into the relevant system and issuing offers to applicants.



• Liaising with departmental admissions tutors and other professional services where necessary, (i.e. interviews, quals check etc), ensuring that applications continue to progress through the process at a suitable pace.



• Producing visa documentation for overseas students, ensuring accuracy and UKVI compliance. • For those courses not dealt with centrally, to act as liaison between applicant and academic to ensure timely processing of applications.



• Support the Admissions Managers (Business Partners) and Admissions Officers in producing up to date and accurate knowledge articles and other relevant published information.



• To support in the delivery of Marketing and Recruitment events and activities, such as Open Days, Applicant Days, Conversion activity, Confirmation and Clearing and Enrolment. Members of the Admissions Team are expected to show a high level of support for their colleagues by sharing joint tasks across the whole team when required, (fluctuations and cover) as well as managing their own portfolios efficiently and with a high degree of

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Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).

The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.



Qualifications

BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.



Skills

Experience of MS Teams, and MS office suite (e.g. Word etc.),  and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo). 

Interest in the experiences of racialised groups in the education system and/or social justice in education. 

Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing. 

Good communication, organisational and interpersonal skills. 

Ability to travel across London to attend meetings and conduct interviews. 

We are looking for an enthusiastic technician to join our team of scientists and clinicians to develop bone marrow organoids and investigate the interaction between malignant cells and the immune system. The successful candidate will work with fresh and frozen peripheral blood and bone marrow samples from healthy donors and patients with myeloproliferative neoplasm. 

The Research technician needs to use a variety of techniques such as flow cytometry, cell culture, imaging and other necessary techniques. 



Qualifications

A degree in biology or an equivalent degree in a relevant subject.



Skills

Essential:

Experience in cell culture, flow cytometry, and work with organoids.

Familiar with essential molecular techniques.

 

NOT SUITABLE FOR STUDENTS

Job purpose 

To work as part of either the Recruitment or the HR Operations Services Team to provide a quality, timely, customer focused HR recruitment/contractual administration/transactional service to key stakeholders, job applicants and customers throughout the Queen Mary community.

To assist with a range of administrative support appropriate to the grade and as required within the HR team, by managers and employees, abiding by all HR policies and procedures and making sure key associated tasks are delivered, including maintenance of records. 

To operate as an effective and flexible member of the HR team, supporting the work of the department in the delivery of an effective HR service to line managers, staff and prospective job applicants.

 

Main duties and responsibilities 

To provide a high level of customer service to all customers, including staff at the University and job applicants 

To support the Recruitment or HR Operations function to help provide high quality HR administrative support. Duties will include: 

o Recruitment administration 

o Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks o General HR administration 

o Administration of employment administration o ResourceLink/Payroll updates 

o Administration support providing letters for grading of posts 

o Probation administration o Administration of Parental Leave 

o Termination of employment (all categories) 

o Upkeep of electronically stored personal records 

o Compliance with Data Protection Legislation

To provide accurate and timely information to members of staff in the wider University. 

To apply a good working knowledge of administrative processes to answer queries and resolve problems from colleagues and external customers. 

To manage own workload allocated by the Recruitment or HR Operations Team Leader ensuring that all queries are dealt with in a timely, accurate manner, escalating complex problems to the relevant senior colleague as required. 

To input and make revisions to electronic systems and produce contractual and other documentation within defined quality standards and service level agreements. 

To follow published procedures and work instructions where supplied, using appropriate judgement as to when to escalate an unusual enquiry to the Recruitment or Employment Administration Services Team Leader. 

To ensure that all written documentation e.g., e-mail, letters, contracts are accurate and contains the correct information. 

To work across the wider Recruitment and HR Operations Team, in response to peaks and troughs of business activity and to provide additional HR administrative support for seasonal activities such as e.g., the processing of Student Ambassador, Demonstrator, Teaching Assistant and Teaching Fellow and other short term engagements. 

To provide information and guidance on administrative processes to any new members of staff in the department. 

Ensure that electronic filing is carried out promptly, securely and accurately

To maintain confidentiality in all matters, adhering to Data Protection legislation at all times.



Qualifications

A minimum of three GCSE?s grades A-C including Mathematics and English or Equivalent



Skills

Administrative experience with the demonstrable ability to work on own initiative and take ownership of allocated activities

Previous experience of working within a Human Resources environment

Previous experience of working with HR systems, and experience of using ResourceLink would be a distinct advantage

Experience of working in a large and complex organisation

Excellent IT skills and knowledge of Microsoft Office Packages specifically Word, Excel, and Teams

Good written and oral communication skills and numeracy skills

Strong customer service skills

The ability to manage conflicting priorities and work well under pressure

Demonstrable team working ethic and skills

A keen interest in Human Resources and an awareness of and/or willingness to learn about relevant employment legislation

Able to draft written correspondence, including contractual correspondence and emails, to a good standard

Ability to present information clearly and concisely using Microsoft Office packages

Able to deal sensitively with confidential information

Good interpersonal skills

Organised, methodical and accurate with excellent attention to detail

Demonstrable focus on continuous improvement

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