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Enrolment Customer Service Officer
Job Description
Customer service enrolment officer
Responsible to: Registration Manager
Purpose of Job:
The University enrolls the majority of its? new students during September. This academic year enrolment is being carried out in two phases: with some students enrolling entirely online, but the majority enrolling partially online followed by a face to face appointment. A key part in the face to face process is the post of Fees/Quality Assurance Officer. The role is required to
- carry out complex assessments
- determine fees and funding status, according to legislation and university policies
- determine tuition fee liability and provide information on payment options
- provide quality assurance on data collected during the enrolment process to inform funding and statistical returns and generate tuition fee income
- deliver a highly efficient and customer focused service
- To apply criteria to assess whether students have the right to study in the UK according to the immigration/visa status
- To apply criteria to assess whether students can be categorised as Home/EU or Overseas for fees and funding purposes
- To check identification and verify documentation
- To enroll students according to defined procedures
- To provide detailed knowledge and advice on the process of Higher Education Student Support for Home and EU undergraduates
- To provide quality assurance to ensure data collection is accurate and complete, in line with the range of student funding sources
- To advise students on the next steps in the process of starting their HE courses
- To welcome students to London South Bank University and ensure that the enrolment process is as efficient and customer focused as possible
Main Roles & Responsibilities:
- To apply criteria to assess whether students have the right to study in the UK according to the immigration/visa status
- To apply criteria to assess whether students can be categorised as Home/EU or Overseas for fees and funding purposes
- To check identification and verify documentation
- To enroll students according to defined procedures
- To provide detailed knowledge and advice on the process of Higher Education Student Support for Home and EU undergraduates
- To provide quality assurance to ensure data collection is accurate and complete, in line with the range of student funding sources
- To advise students on the next steps in the process of starting their HE courses
- To welcome students to London South Bank University and ensure that the enrolment process is as efficient and customer focused as possible
Qualifications
Under graduate degree preferred
Skills
Selection Criteria:
- Knowledge of the Student Support process for students in Higher Education in the UK
- An understanding of the various methods of tuition fee support open to Home/EU and International full and part time undergraduate and postgraduate students
- Ability to accurately apply rules based on highly complex legislation to determine student?s status for fees and funding purposes
- Able to understand and apply rigorous quality assurance procedures
- A high level of numeracy skills to carry out accurate calculations and quote fees
- Excellent customer service skills
- Proven face to face communication skills
- Good command of the English language
- Ability to deal sensitively with students whose first language is not English
- Experience of working as part of a team
- IT literate
- Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event
MORE JOBS LIKE THIS
This position entails working as a research assistant for a study that investigates the processing of non-standard grammatical constructions in speakers of British English using eye-tracking while reading. The project is led by Eloi Puig-Mayenco from the School of Education, Communication, and Society at King?s College London.
The primary responsibilities of the research assistant will involve overseeing participant recruitment and conducting on-site eye-tracking data collection sessions at the Waterloo Bridge Wing building, located on the Waterloo campus. Additionally, the RA will handle initial data trimming and processing. The breakdown of allocated hours for each task is as follows:
15 hours for preparation, training, and meetings.
40 hours for testing: accommodating 40 participants with sessions lasting 1 hours each.
5 hours for data processing.
The research assistant will receive comprehensive training and mentoring to successfully carry out these responsibilities.
Interviews will take place mid-January.
Qualifications
BA/MA in Linguistics, Psychology or related discipline.
Skills
Essential:
Familiarity and ability to use Microsoft packages (e.g., good Excel command).
Undergraduate level knowledge in linguistics, psychology and/or education research or related field.
Desirable:
Interest in eye-tracking methodologies.
Experience with statistical analysis applied to language-related research.
This position entails working as a research assistant for a study that investigates the development of Catalan as a heritage language in the United Kingdom. The project is led by Eloi Puig-Mayenco from the School of Education, Communication, and Society at King?s College London.
The primary responsibilities of the research assistant will involve overseeing participant recruitment and conducting remote participant in two testing sessions in a battery of tasks (assessment of receptive vocabulary, production of specific syntactic structures and elicitation of spontaneous production data). Additionally, the RA will handle initial data trimming and processing. The breakdown of allocated hours for each task is as follows:
1. 30 hours for preparation, training, and finalizing materials.
2. 100 hours for testing: accommodating 40 participants in two sessions lasting 1 hour each hours, alongside organization of the data from testing sessions for 30 minutes. In total, the RA will spend 2.5 hour per participant.
3. 20 hours for initial data trimming.
The research assistant will receive comprehensive training and mentoring to successfully carry out these responsibilities.
Interviews will take place mid-January.
Qualifications
BA/MA in Linguistics, Education, Psychology or related discipline.
Skills
Essential:
Familiarity and ability to use Microsoft packages (e.g., good Excel command)
Undergraduate level knowledge in linguistics, psychology and/or education research or related field
Excellent working proficiency in both Catalan and English
DBS certificate
Desirable:
Experience working with children
Good organisational skills
Social awareness and good communication skills
Experience in research methodologies
Thank you for your interest. This job has already been offered and accepted, unfortunately King's Talent Bank will not remove the ad until 7th October which is why it still appears as live.
Qualifications
NONE
Skills
Thank you for your interest. This job has already been offered and accepted, unfortunately King's Talent Bank will not remove the ad until 7th October which is why it still appears as live.
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