Enrolment Customer Service Team Leader

COMPASS-MS Therapist

MSc in Health Psychology

Experience in CBT therapy

Library Student Ambassadors - six roles available to work 15 hours between February and June 2025 

We are looking for enthusiastic and motivated students - at all levels- to become Library Student Ambassadors to help improve the student experience in the Library. We want to increase the student voice and focus on library developments and improvements that are most important to students.  We need you to tell us!

Library Student Ambassadors will be actively involved in a number of library projects, take part in user experience research or focus groups, attend some Library Working Group meeting, and take forward suggestions for improving and developing library services and help promote library services and resources.

The hours will be worked between 9am and 5pm Monday to Friday and we will try to be flexible around your studies and other commitments.  Some weeks it will be 2 or 3 hours and other weeks, no hours - making a total of 15 hours worked between Feb and June 2025

Current London Met student 

Excellent communication skills in order to act as a sounding board for ideas, talk to other students, and give suggestions for improvements in Library Services and Special Collections

How to apply - PLEASE send letter of interest

Email Laura Simmons (l.simmons@londonmet.ac.uk), Head of Library Operations, with heading LIBRARY STUDENT AMBASSADOR detailing your course and School and what year you are in and no more than 300 words outlining why you think you would make a good Library Student Ambassador in terms of your skills and interests and a suggestion of one thing you would like to see improved or developed in the library either online or in the physical library.  Thank you!

THIS ROLE IS NOT SUITABLE FOR CURRENT STUDENTS

To act as a point of contact for the Health and Lifestyle Research Unit and it?s projects, responding professionally and courteously to enquiries in person, by email and by telephone, whilst escalating more complex queries to the Stop Smoking Advisors and Research Team.  Required to provide an excellent standard of customer service and convey a helpful, positive image, both within and external, to the unit

To work as a member of the Unit?s administrative team, being mutally supportive and covering duties as necessary during colleagues absenses and at times of additional pressure, as directed.

Main duties and responsibilities

Operations

• Assist the Stop Smoking Manager and Stop Smoking Teams in maintaining the efficient running of the busy Stop Smoking Services; this will include first line support for telephone and email enquiries, servicing interviews, arranging appointments, preparing starter packs for new staff and dealing with internal and external correspondence including dissemination (as requested) of any Institute, Faculty or University information to staff within the unit.
• Support the organisation of meetings (booking rooms, audio-visual equipment, catering where agreed as required) and the organisation of travel and accommodation for overseas conferences for colleagues attending these.
• Provide support for meeting/event/conference organisation (including training and outreach events) and any requirements on the day(s) including registration of those attending etc.
• Maintain, develop or enter any data on relevant databases/spreadsheets used in conjunction with unit activities.
• Provide administrative support for the unit team whennecessary (sickness/holiday cover, project deadlines).

Finance 

• Assist in raising purchase orders for relevant activities undertaken.
• Process colleague expenses claims and liaise with Finance for payment of these.

Facilities 

• Maintain office equipment (photocopiers, printers etc.) and arrange servicing and repairs when necessary.
• Assist with Health and Safety inspections.

Receptionist Duties

• Manage the reception area of the Health and Lifestyle Research Unit, providing a professional, courteous and effective reception service, responding to enquiries from patients, staff and external visitors to the Unit.
• Ensuring that building access procedures are followed at alltimes. Be aware of safety procedures within the Unit and ensure that in the event of a safety breach or emergency the prescribed procedures are followed, and that the relevant staff are notified.
• Manage the room booking process for rooms within the building, including monitoring usage and ensuring users are aware of the need to conform to all appropriate building access and procedures.
• Ensure that handover to alternative staff during and at the end of the day is carried out in full and according to the appropriate procedures.
• Develop and maintain a network of contacts, knowing who to liaise with on key issues.

GCSE Maths and English (grade C/4 or above) or equivalent 

Further educational qualifications / accreditation (ideally related to this role)

Experience of carrying out a range of administrative tasks, in relation to supporting an organisation?s day to day operational delivery

Experience of delivering excellence in customer service in a front line reception (or similar front of house) environment

Experience of / involvement with / knowledge of accounts (financial) administration (e.g. ordering supplies, financial record keeping, stock control, purchase orders) 

Experience of working in an Academic or Higher Education environment

Ability to understand and actively contribute to the advancing of your own knowledge and that of others, with regards to diversity, equality and inclusion

Ability to draft correspondence through good written skills.

Good interpersonal skills and ability to establish good working relationships with both staff and students and a wide range of external agencies

Good oral communication skills, that will enable you to provide engaging support to a variety of visitors to the Institute reception.

IT skills, including knowledge of MS Word, excel and other software applications

Good numerical skills with a methodical approach and attention to detail

Good organisational skills with the ability to balance competing demands and prioritise a varied workload with minimal supervision

Ability to work within a team and contribute to effective team working

Flexible and professional approach to work

The ability to meet UK right to work requirements