- Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments ? accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues.
- Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements.
- Supporting finance processes for the On campus and Distance Learning courses including right to work checks and organising payments to academics.
- Take responsibility for resolving students? and academics? enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
- Organise course timetable?s including organising external staff, room booking and communicating this with students.
- Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes.
- Support student, module and programme evaluation processes in line with current university best practice.
- Servicing committees as directed by your line manager.
- Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback.
- Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
- Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements.
QualificationsNone
Skills1. Excellent written and oral communication skills including the ability to draft documents and correspondence.
2. Strong numeracy skills and ability to analyse complex numerical data.
3. Excellent organization and time management skills.
4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems.
5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy.
6. Ability to work with a broad range of stakeholders in a professional and assured manner.
7. Proactive with the ability to work independently as well as delivering within a team.
8. Curious, customer service-oriented approach with a commitment to personal accountability and continuous improvement.
9. Comfortable with adapting to change, driving own professional development.
10. Commitment to equality and diversity in the workplace.
11. Experience in the use of databases, student records systems (such as SITS) and website content management systems.
12. Prior experience of working in a customer facing environment.
13. Experience of using virtual learning environments.
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