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ID Collection And Queue Management Assistant

£23,302 - £23,302
 

Job Description

Please note that this position is for graduates only. Applications from current LondonMet students will not be accepted.



Instructions: Please send us a statement of no more than 2 pages outlining how you met the Experience/Skills required for the position.



This assignment will be running from the 11th of September to the 6th of October, hours are Mon-Fri, 8:30am to 16:30 pm but some part time assignments may be available. We require commitment right the way through this assignment 



We are looking for ID Collection and Queue Management assistants to support the Estates Department during Start of Term with distributing Permanent & Temporary ID Cards to the new students and also to support with the queue management.  You will be answering queries, providing support and signposting students to other services and more senior staff. You will work closely with Professional Service Department (PSD) and academic staff so that students are aware of the support available to them.



The ID Collection and Queue Management assistants will play a key part in supporting the administrational function of the ID Collection points and assisting with directions across campus



The ID Collection and Queue Management assistants will play a key role in creating a warm and professional customer facing environment for students and staff. They will ensure accurate and correct completion of department related administration in full compliance with the academic regulations and University requirements.



Key areas:




  • Customer service

  • Student administration



Relevant experience




  1. Experience of working in a customer focused environment (essential)

  2. Experience of working effectively and proactively within a team situation, offering mutual support and cover for others when needed (essential)

  3. Ability to work independently and to make appropriate judgments about priorities and action



General and special knowledge




  1. Have a working knowledge of Data Protection and confidentiality issues (desirable)

  2. A thorough understanding of the student-related academic cycle and administrative processes within Higher Education would be desirable (desirable)

  3. An understanding of a University based environment (desirable)






Miscellaneous:




  1. Exemplify and promote the values of the University. Have a strong commitment to coaching and developing; working cooperatively with colleagues; valuing the contribution of others and sharing knowledge and expertise.

  2. Undertake other duties of a reasonable nature, as may be determined by the postholder’s supervisor from time to time, in consultation with the postholder.

  3. Carry out all duties in accordance with the University’s Equality and Diversity Policy actions and commitments designed to promote and improve equality, diversity and inclusion and protect members of staff or students from harassment. It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards members of staff, students, visitors or members of the public. The postholder should also counteract such practice or behaviour by challenging or reporting it.

  4. Take reasonable care of health and safety of self, other people and resources whilst at work to comply with the University’s Health and Safety Policy, Codes of Practice and local rules.

  5. Co-operate with the line manager or any other person with specific responsibility for health and safety, to enable the University’s responsibilities under the Health and Safety at Work Act to be performed.



Main duties and responsibilities:



The postholder will:




  1. Contribute to the delivery of an effective and flexible administrative, front facing information and reception service as appropriate.

  2. Printing and distribution of permanent and temporary ID Cards

  3. Interfaces with customers, partners and stakeholders, provides advice, communicates changes and responds to enquiries and requests in a timely manner.

  4. Maintain and develop accurate record keeping systems and dissemination information on request from senior colleagues.

  5. Support colleagues in other teams as and when needed by maintaining a good working knowledge of their processes.

  6. Organise, service and pro-actively contributing to initiatives to support students.

  7. Post-holders are expected to work across all department outlets as and when required, (including but not exclusively restricted to) Inner/Outer Courtyard The Washhouses in Aldgate.

  8. Undertaking any other duties deemed appropriate by the Line Manager.



 






Skills and abilities




  1. Able to deliver a professional and polite service at all times, maintaining a clear focus on customer satisfaction and have the ability to deal effectively with a wide range of people accessing services (essential)

  2. Empathetic, helpful and communicative with an ability to handle issues of concern, and enjoy solving problems for others (essential)

  3. A commitment to inclusion - demonstrating an open, welcoming and supportive attitude to students (essential)

  4. Able to develop good working relationships with key contacts throughout the department and the university with a willingness to be flexible and work across services. (essential)

  5. Able to communicate in a clear, accurate and professional manner, both verbally and in writing to a range of internal and external clients. (essential)

  6. Able to maintain confidentiality at all times when dealing with students and their data, in accordance with the Data Protection Act. (essential)

  7. Able to carefully interpret/explain relevant policies, procedures and regulations and to provide advice and guidance to help others understand. (essential)

  8. Proficient in the use of MS Office, and cloud based products such as Google Drive and Box, Office 365 and be able to learn administrative systems as appropriate.(essential)



Special requirements (essential)




  1. A strong commitment to:




  • the University’s values, mission and strategic plan;

  • a “coaching and developing” approach when dealing with colleagues and students; and

  • working collegially; valuing the contribution of others and sharing knowledge and expertise.



Qualifications:



 



Must be a graduate and not a current student. Due to the nature of this role we cannot offer it to current students.



 



Qualifications

Must be a graduate and not a current student. Due to the nature of this role we cannot offer it to current students.



Skills

Skills:



Relevant experience




  1. Experience of working in a customer focused environment (essential)

  2. Experience of working effectively and proactively within a team situation, offering mutual support and cover for others when needed (essential)

  3. Ability to work independently and to make appropriate judgments about priorities and action



General and special knowledge




  1. Have a working knowledge of Data Protection and confidentiality issues (desirable)

  2. A thorough understanding of the student-related academic cycle and administrative processes within Higher Education would be desirable (desirable)

  3. An understanding of a University based environment (desirable)

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Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).

The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.



Qualifications

BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.



Skills

Experience of MS Teams, and MS office suite (e.g. Word etc.),  and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo). 

Interest in the experiences of racialised groups in the education system and/or social justice in education. 

Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing. 

Good communication, organisational and interpersonal skills. 

Ability to travel across London to attend meetings and conduct interviews. 

We are looking for an enthusiastic technician to join our team of scientists and clinicians to develop bone marrow organoids and investigate the interaction between malignant cells and the immune system. The successful candidate will work with fresh and frozen peripheral blood and bone marrow samples from healthy donors and patients with myeloproliferative neoplasm. 

The Research technician needs to use a variety of techniques such as flow cytometry, cell culture, imaging and other necessary techniques. 



Qualifications

A degree in biology or an equivalent degree in a relevant subject.



Skills

Essential:

Experience in cell culture, flow cytometry, and work with organoids.

Familiar with essential molecular techniques.

 

NOT SUITABLE FOR STUDENTS

Job purpose 

To work as part of either the Recruitment or the HR Operations Services Team to provide a quality, timely, customer focused HR recruitment/contractual administration/transactional service to key stakeholders, job applicants and customers throughout the Queen Mary community.

To assist with a range of administrative support appropriate to the grade and as required within the HR team, by managers and employees, abiding by all HR policies and procedures and making sure key associated tasks are delivered, including maintenance of records. 

To operate as an effective and flexible member of the HR team, supporting the work of the department in the delivery of an effective HR service to line managers, staff and prospective job applicants.

 

Main duties and responsibilities 

To provide a high level of customer service to all customers, including staff at the University and job applicants 

To support the Recruitment or HR Operations function to help provide high quality HR administrative support. Duties will include: 

o Recruitment administration 

o Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks o General HR administration 

o Administration of employment administration o ResourceLink/Payroll updates 

o Administration support providing letters for grading of posts 

o Probation administration o Administration of Parental Leave 

o Termination of employment (all categories) 

o Upkeep of electronically stored personal records 

o Compliance with Data Protection Legislation

To provide accurate and timely information to members of staff in the wider University. 

To apply a good working knowledge of administrative processes to answer queries and resolve problems from colleagues and external customers. 

To manage own workload allocated by the Recruitment or HR Operations Team Leader ensuring that all queries are dealt with in a timely, accurate manner, escalating complex problems to the relevant senior colleague as required. 

To input and make revisions to electronic systems and produce contractual and other documentation within defined quality standards and service level agreements. 

To follow published procedures and work instructions where supplied, using appropriate judgement as to when to escalate an unusual enquiry to the Recruitment or Employment Administration Services Team Leader. 

To ensure that all written documentation e.g., e-mail, letters, contracts are accurate and contains the correct information. 

To work across the wider Recruitment and HR Operations Team, in response to peaks and troughs of business activity and to provide additional HR administrative support for seasonal activities such as e.g., the processing of Student Ambassador, Demonstrator, Teaching Assistant and Teaching Fellow and other short term engagements. 

To provide information and guidance on administrative processes to any new members of staff in the department. 

Ensure that electronic filing is carried out promptly, securely and accurately

To maintain confidentiality in all matters, adhering to Data Protection legislation at all times.



Qualifications

A minimum of three GCSE?s grades A-C including Mathematics and English or Equivalent



Skills

Administrative experience with the demonstrable ability to work on own initiative and take ownership of allocated activities

Previous experience of working within a Human Resources environment

Previous experience of working with HR systems, and experience of using ResourceLink would be a distinct advantage

Experience of working in a large and complex organisation

Excellent IT skills and knowledge of Microsoft Office Packages specifically Word, Excel, and Teams

Good written and oral communication skills and numeracy skills

Strong customer service skills

The ability to manage conflicting priorities and work well under pressure

Demonstrable team working ethic and skills

A keen interest in Human Resources and an awareness of and/or willingness to learn about relevant employment legislation

Able to draft written correspondence, including contractual correspondence and emails, to a good standard

Ability to present information clearly and concisely using Microsoft Office packages

Able to deal sensitively with confidential information

Good interpersonal skills

Organised, methodical and accurate with excellent attention to detail

Demonstrable focus on continuous improvement

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