Library Student Ambassador New

COMPASS-MS Therapist

MSc in Health Psychology

Experience in CBT therapy

THIS ROLE IS NOT SUITABLE FOR CURRENT STUDENTS

To act as a point of contact for the Health and Lifestyle Research Unit and it?s projects, responding professionally and courteously to enquiries in person, by email and by telephone, whilst escalating more complex queries to the Stop Smoking Advisors and Research Team.  Required to provide an excellent standard of customer service and convey a helpful, positive image, both within and external, to the unit

To work as a member of the Unit?s administrative team, being mutally supportive and covering duties as necessary during colleagues absenses and at times of additional pressure, as directed.

Main duties and responsibilities

Operations

• Assist the Stop Smoking Manager and Stop Smoking Teams in maintaining the efficient running of the busy Stop Smoking Services; this will include first line support for telephone and email enquiries, servicing interviews, arranging appointments, preparing starter packs for new staff and dealing with internal and external correspondence including dissemination (as requested) of any Institute, Faculty or University information to staff within the unit.
• Support the organisation of meetings (booking rooms, audio-visual equipment, catering where agreed as required) and the organisation of travel and accommodation for overseas conferences for colleagues attending these.
• Provide support for meeting/event/conference organisation (including training and outreach events) and any requirements on the day(s) including registration of those attending etc.
• Maintain, develop or enter any data on relevant databases/spreadsheets used in conjunction with unit activities.
• Provide administrative support for the unit team whennecessary (sickness/holiday cover, project deadlines).

Finance 

• Assist in raising purchase orders for relevant activities undertaken.
• Process colleague expenses claims and liaise with Finance for payment of these.

Facilities 

• Maintain office equipment (photocopiers, printers etc.) and arrange servicing and repairs when necessary.
• Assist with Health and Safety inspections.

Receptionist Duties

• Manage the reception area of the Health and Lifestyle Research Unit, providing a professional, courteous and effective reception service, responding to enquiries from patients, staff and external visitors to the Unit.
• Ensuring that building access procedures are followed at alltimes. Be aware of safety procedures within the Unit and ensure that in the event of a safety breach or emergency the prescribed procedures are followed, and that the relevant staff are notified.
• Manage the room booking process for rooms within the building, including monitoring usage and ensuring users are aware of the need to conform to all appropriate building access and procedures.
• Ensure that handover to alternative staff during and at the end of the day is carried out in full and according to the appropriate procedures.
• Develop and maintain a network of contacts, knowing who to liaise with on key issues.

GCSE Maths and English (grade C/4 or above) or equivalent 

Further educational qualifications / accreditation (ideally related to this role)

Experience of carrying out a range of administrative tasks, in relation to supporting an organisation?s day to day operational delivery

Experience of delivering excellence in customer service in a front line reception (or similar front of house) environment

Experience of / involvement with / knowledge of accounts (financial) administration (e.g. ordering supplies, financial record keeping, stock control, purchase orders) 

Experience of working in an Academic or Higher Education environment

Ability to understand and actively contribute to the advancing of your own knowledge and that of others, with regards to diversity, equality and inclusion

Ability to draft correspondence through good written skills.

Good interpersonal skills and ability to establish good working relationships with both staff and students and a wide range of external agencies

Good oral communication skills, that will enable you to provide engaging support to a variety of visitors to the Institute reception.

IT skills, including knowledge of MS Word, excel and other software applications

Good numerical skills with a methodical approach and attention to detail

Good organisational skills with the ability to balance competing demands and prioritise a varied workload with minimal supervision

Ability to work within a team and contribute to effective team working

Flexible and professional approach to work

The ability to meet UK right to work requirements

The Library's Academic Skills Centre is seeking enthusiastic and committed students to join our team as Library Student Partners. Drawing on your awareness of the challenges and barriers students may face while transitioning through university, you will play a key role on the team by helping to identify and develop academic skills programmes that support students with their studies. Additionally, you will take part in participatory research, working with the Academic Skills team as research partners throughout the full lifecycle of research projects. This is an exciting opportunity to shape the support provided to students while gaining valuable skills in research, teamwork, and project development.

Job Purpose

As a Library Student Partner, you will work independently and as a team to develop online resources, workshops, or other projects that aim to help students be successful at university. The position reports to the Transition Programmes and PASS Support Officer and will work closely with Academic Skills Centre colleagues and fellow Library Student Partners. 

We are looking to recruit three Library Student Partners from February 2025 until the end of May 2025, working 4 hours per week, paying 15.82 plus holiday pay.  There may be opportunities for selected candidates to extend their contracts beyond this period.

Key Duties

Programme Development:

• Identify areas within the Academic Skills Centre where student support could be improved, collaborating with other Library Student Partners to brainstorm new or enhanced initiatives that support students? needs.
• Work independently and as part of a team to design and implement new or enhanced initiatives.
• Support the design and delivery of the Get Ahead programme for prospective first-year students.

Participatory Research:

• Act as a research partner by engaging in all stages of research projects, from planning, reviewing the literature and data collection to report writing.
• Collaborate with Academic Skills Centre colleagues to ensure research outcomes align with student needs and priorities.

Teamwork and Communication:

• Participate actively in regular meetings with the Transition Programmes and PASS Support Officer and other Library Student Partners.
• Communicate effectively and professionally with colleagues across the university to promote programmes and achieve project goals.
• Maintain open communication with your team, updating them on project progress and flagging any challenges or delays.
• Respond promptly to emails and other communications.

General Responsibilities:

• Represent Queen Mary in a professional, competent, and enthusiastic manner when engaging with students and staff.
• Meet deadlines and manage your workload alongside your academic commitments.
• Attend Library Student Partner and participatory research training sessions.
• Contribute to the Library's Transition Programmes evaluation activities and additional projects as required.
• Proactively identify challenges within initiatives and work collaboratively to develop solutions.

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Required

• Currently enrolled in an undergraduate programme at Queen Mary.
• Achieved 70% or higher in at least one assignment or exam within the last academic year.
• Awareness of the challenges and barriers students may face while studying at university.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively as part of a team.
• Articulate, reassuring, and clear when speaking with others.
• Effective time management, balancing the role's responsibilities with academic demands.
• Capable of engaging with colleagues across the university to promote and support the programme.
• Flexible and open to taking on a variety of tasks, including contributing to research and participating in events.
• Enthusiastic about supporting other students and improving the student experience.
• Dedicated, reliable, and punctual.
• The ability to meet UK right to work requirements.

Desirable

• Previous experience in a leadership role, such as a course representative, PASS leader, mentor, or peer-led team learning (PLTL) participant.
• Experience working in a team setting.
• Decision-making skills to ensure the successful implementation of projects are desirable.