This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Student Advisor - REQ9365

£31,688 - £31,688
 

Job Description

To provide a front line information and central support service to students from across the University as part of the Customer Services Team. To act as the initial point of contact on a range of issues which affect students’ university experience, resolving these wherever possible at the initial stage of enquiry or if appropriate managing the referral to a specialist advisor. The post holder will be a key contributor to enhancing the wider student experience at LSBU by providing a high quality, customer focussed service.  



 



Some weekend working will be required.  



 



 



MAIN ACTIVITIES AND RESPONSIBILITIES:  



 



- To provide a welcoming, supportive and knowledgeable service to students with a wide range of queries, either face-to-face, online, telephone and chat enquiries  



 



- To resolve problems in relation to general student advice and act as the initial student point of contact for Fees & Bursaries, Financial Advice & Funding, Dyslexia & Disability, and all services directed through the Student life Centre. To be able to provide general information and resolve straightforward problems relating to library and student IT support issues 



 



- To efficiently and effectively answer queries at the initial enquiry stage wherever possible. To make a judgement when referral to a specialist advisor is necessary and to book an appointment ensuring that the advisor is appropriately briefed on the students’ query.  



 



- To liaise with school administrative and academic staff, other central support services and the Students’ Union to facilitate the solution of student queries that lie outside the scope of the Customer Services Team.  



 



- To engage in regular team meetings and training to ensure personal expertise and knowledge is current and continues to develop.  



 



- To input data to computerised record systems, including confidential records, to record all enquiries and footfall to Customer Services locations and aid the production of accurate management information in line with Data Protection Legislation  



 



- To produce Student Status Letters and Council Tax Exemption certificates in accordance with university regulations 



 



- To produce replacement ID / Access cards when required in accordance with security policies.  



 



- To comply with the University’s Data Protection Policy and the Data Protection Act 1998 at all times when accessing and processing personal data.  



 



- Post holder to adhere to data quality and generate data that is accurate, valid, reliable, timely, relevant and complete. 



 



- To produce and update a range of on-line and paper-based information resources for students  



 



- To contribute to student orientation processes at the start of the academic session and at Open Days. 



 



- To undertake general administration and data input to support the efficient running of the Customer Services locations and other such duties as required for the effective delivery of its service to students.  



 



- To contribute to the evaluation and improvement of the service provided through the Customer Services Team.  



Qualifications

Not applicable



Skills

A. Excellent customer service skills and experience with a strong commitment to delivering a user focussed, professional service.  



 



B. Able to deal sensitively with enquires from a diverse range of individuals, and de-escalate and manage potentially difficult or conflict situations calmly and with confidence  



 



C. Excellent communication skills, listening as well as written and spoken English  



D. Experience and confidence with a range of IT applications including MS Office and a willingness to develop expertise in the use of technology and social media.  



 



E. A team player with a flexible attitude who works well with others and is able to create networks.  



 



F. Ability to work on own initiative to resolve a range of problems.  



 



G. Proven organisational skills with a meticulous approach and a keen eye for detail.  



 



H. Experience of prioritising and operating to tight deadlines whilst under pressure.  



 



I. Demonstrable commitment to own professional development and willingness to cover a wide range of activities within the role as it develops.  



 



J. A demonstrable understanding of equality and diversity, and professional conduct and their practical application within a student support environment  

MORE JOBS LIKE THIS

Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).

The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.



Qualifications

BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.



Skills

Experience of MS Teams, and MS office suite (e.g. Word etc.),  and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo). 

Interest in the experiences of racialised groups in the education system and/or social justice in education. 

Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing. 

Good communication, organisational and interpersonal skills. 

Ability to travel across London to attend meetings and conduct interviews. 

We are looking for an enthusiastic technician to join our team of scientists and clinicians to develop bone marrow organoids and investigate the interaction between malignant cells and the immune system. The successful candidate will work with fresh and frozen peripheral blood and bone marrow samples from healthy donors and patients with myeloproliferative neoplasm. 

The Research technician needs to use a variety of techniques such as flow cytometry, cell culture, imaging and other necessary techniques. 



Qualifications

A degree in biology or an equivalent degree in a relevant subject.



Skills

Essential:

Experience in cell culture, flow cytometry, and work with organoids.

Familiar with essential molecular techniques.

 

NOT SUITABLE FOR STUDENTS

Job purpose 

To work as part of either the Recruitment or the HR Operations Services Team to provide a quality, timely, customer focused HR recruitment/contractual administration/transactional service to key stakeholders, job applicants and customers throughout the Queen Mary community.

To assist with a range of administrative support appropriate to the grade and as required within the HR team, by managers and employees, abiding by all HR policies and procedures and making sure key associated tasks are delivered, including maintenance of records. 

To operate as an effective and flexible member of the HR team, supporting the work of the department in the delivery of an effective HR service to line managers, staff and prospective job applicants.

 

Main duties and responsibilities 

To provide a high level of customer service to all customers, including staff at the University and job applicants 

To support the Recruitment or HR Operations function to help provide high quality HR administrative support. Duties will include: 

o Recruitment administration 

o Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks o General HR administration 

o Administration of employment administration o ResourceLink/Payroll updates 

o Administration support providing letters for grading of posts 

o Probation administration o Administration of Parental Leave 

o Termination of employment (all categories) 

o Upkeep of electronically stored personal records 

o Compliance with Data Protection Legislation

To provide accurate and timely information to members of staff in the wider University. 

To apply a good working knowledge of administrative processes to answer queries and resolve problems from colleagues and external customers. 

To manage own workload allocated by the Recruitment or HR Operations Team Leader ensuring that all queries are dealt with in a timely, accurate manner, escalating complex problems to the relevant senior colleague as required. 

To input and make revisions to electronic systems and produce contractual and other documentation within defined quality standards and service level agreements. 

To follow published procedures and work instructions where supplied, using appropriate judgement as to when to escalate an unusual enquiry to the Recruitment or Employment Administration Services Team Leader. 

To ensure that all written documentation e.g., e-mail, letters, contracts are accurate and contains the correct information. 

To work across the wider Recruitment and HR Operations Team, in response to peaks and troughs of business activity and to provide additional HR administrative support for seasonal activities such as e.g., the processing of Student Ambassador, Demonstrator, Teaching Assistant and Teaching Fellow and other short term engagements. 

To provide information and guidance on administrative processes to any new members of staff in the department. 

Ensure that electronic filing is carried out promptly, securely and accurately

To maintain confidentiality in all matters, adhering to Data Protection legislation at all times.



Qualifications

A minimum of three GCSE?s grades A-C including Mathematics and English or Equivalent



Skills

Administrative experience with the demonstrable ability to work on own initiative and take ownership of allocated activities

Previous experience of working within a Human Resources environment

Previous experience of working with HR systems, and experience of using ResourceLink would be a distinct advantage

Experience of working in a large and complex organisation

Excellent IT skills and knowledge of Microsoft Office Packages specifically Word, Excel, and Teams

Good written and oral communication skills and numeracy skills

Strong customer service skills

The ability to manage conflicting priorities and work well under pressure

Demonstrable team working ethic and skills

A keen interest in Human Resources and an awareness of and/or willingness to learn about relevant employment legislation

Able to draft written correspondence, including contractual correspondence and emails, to a good standard

Ability to present information clearly and concisely using Microsoft Office packages

Able to deal sensitively with confidential information

Good interpersonal skills

Organised, methodical and accurate with excellent attention to detail

Demonstrable focus on continuous improvement

MORE JOBS LIKE THIS