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This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Switchboard Operator and Estates Services Assistant
Job Description
Purpose of the post:
To provide a friendly and professional customer focussed telephony service, ensuring appropriate and timely response to internal and external callers.
To provide a friendly and professional customer focussed service to internal and external customers using the Timetabling and Servicedesk services.
As a frontline service for the University, the role holder will be expected to represent the University in accordance with the values and standards of the organisation.
During certain periods the post holder may also be required to assist with cover for the Estates Service Desk.
MAIN ACTIVITIES AND RESPONSIBILITIES:
- To deliver a professional, customer-oriented telephony service; responding to calls and enquiries promptly and politely and transferring callers to the requested or most suitable destination.
- To operate the telephony system, ensuring all faults and issues are reported promptly.
- To direct callers to alternative resources (i.e. LSBU website, email, etc.) where appropriate.
- To monitor internal numbers and accuracy of telephone records and advise of identified discrepancies.
- To assist The Timetabling Team in the smooth running of the Central Room Booking and Timetabling service.
- Processing central room booking requests by phone or email in a professional and customer friendly manner.
- To update classroom timetable displays and provide PDF room booking sheets to relevant stakeholders on a weekly basis.
- Respond promptly and effectively to customer requests ensuring that all calls and emails to the EAE Service Desk are logged using the Computer Aided Facilities Management (CAFM) system and prioritized by urgency in line with the departments Service Level Agreement.
- Undertake other duties temporarily or on a continuing basis, as may reasonably be required, commensurate with the grade.
Qualifications
Please see above
Skills
- SELECTION CRITERIA:
- Excellent customer communication skills: the ability to communicate calmly and patiently and to assist a range of internal and external callers
- Experience of delivering a public customer facing service; ideally within an enquiries or call centre environment
- Experience of using Switchboard system(s)
- Educated to at least GCSE level or possess equivalent work experience ideally in and estates and facilities or property management environment.
- A flexible approach to work; the willingness to adapt to changing circumstances and to assist within other areas of the department’s activities when required
- Experience of dealing with customer requests in a polite, efficient and effective manner.
- Experienced in a comparable role providing a highly customer focused service with the ability to deal with email and telephone enquires in a calm and professional manner.
- Good organisational skills and an ability to use initiative and work as part of a team.
- Ability to work successfully as part of team or on own initiative with a minimum of supervision.
- The ability to remain calm and diplomatic under pressure.
- Well-developed interpersonal and oral/written communication skills.
- Have a comprehensive working knowledge of IT systems and experience of computerised Help Desk systems is desirable.
MORE JOBS LIKE THIS
This position entails working as a research assistant for a study that investigates the processing of non-standard grammatical constructions in speakers of British English using eye-tracking while reading. The project is led by Eloi Puig-Mayenco from the School of Education, Communication, and Society at King?s College London.
The primary responsibilities of the research assistant will involve overseeing participant recruitment and conducting on-site eye-tracking data collection sessions at the Waterloo Bridge Wing building, located on the Waterloo campus. Additionally, the RA will handle initial data trimming and processing. The breakdown of allocated hours for each task is as follows:
15 hours for preparation, training, and meetings.
40 hours for testing: accommodating 40 participants with sessions lasting 1 hours each.
5 hours for data processing.
The research assistant will receive comprehensive training and mentoring to successfully carry out these responsibilities.
Interviews will take place mid-January.
Qualifications
BA/MA in Linguistics, Psychology or related discipline.
Skills
Essential:
Familiarity and ability to use Microsoft packages (e.g., good Excel command).
Undergraduate level knowledge in linguistics, psychology and/or education research or related field.
Desirable:
Interest in eye-tracking methodologies.
Experience with statistical analysis applied to language-related research.
This position entails working as a research assistant for a study that investigates the development of Catalan as a heritage language in the United Kingdom. The project is led by Eloi Puig-Mayenco from the School of Education, Communication, and Society at King?s College London.
The primary responsibilities of the research assistant will involve overseeing participant recruitment and conducting remote participant in two testing sessions in a battery of tasks (assessment of receptive vocabulary, production of specific syntactic structures and elicitation of spontaneous production data). Additionally, the RA will handle initial data trimming and processing. The breakdown of allocated hours for each task is as follows:
1. 30 hours for preparation, training, and finalizing materials.
2. 100 hours for testing: accommodating 40 participants in two sessions lasting 1 hour each hours, alongside organization of the data from testing sessions for 30 minutes. In total, the RA will spend 2.5 hour per participant.
3. 20 hours for initial data trimming.
The research assistant will receive comprehensive training and mentoring to successfully carry out these responsibilities.
Interviews will take place mid-January.
Qualifications
BA/MA in Linguistics, Education, Psychology or related discipline.
Skills
Essential:
Familiarity and ability to use Microsoft packages (e.g., good Excel command)
Undergraduate level knowledge in linguistics, psychology and/or education research or related field
Excellent working proficiency in both Catalan and English
DBS certificate
Desirable:
Experience working with children
Good organisational skills
Social awareness and good communication skills
Experience in research methodologies
Thank you for your interest. This job has already been offered and accepted, unfortunately King's Talent Bank will not remove the ad until 7th October which is why it still appears as live.
Qualifications
NONE
Skills
Thank you for your interest. This job has already been offered and accepted, unfortunately King's Talent Bank will not remove the ad until 7th October which is why it still appears as live.
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