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Office, Clerical & Administration

Switchboard Operator and Estates Services Assistant

£28,704 - £28,704
England-London
Temporary / Interim
 

Job Description

JOB SPECIFICATION



 



Faculty/Department:        Estates and Academic Environment



 



Job Title/Grade:               Switchboard Operator and Estates Services Assistant - Grade 4



 



Reporting to:                    Head of Security and Estates Customer Services



 



Purpose of the post:



 



To provide a friendly and professional customer focussed telephony service, ensuring appropriate and timely response to internal and external callers.



 



To provide a friendly and professional customer focussed service to internal and external customers using the Timetabling and Servicedesk services.



 



As a frontline service for the University, the role holder will be expected to represent the University in accordance with the values and standards of the organisation.



 



During certain periods the post holder may also be required to assist with cover for the Estates Service Desk.



 



 



MAIN ACTIVITIES AND RESPONSIBILITIES:



 




  1. To deliver a professional, customer-oriented telephony service; responding to calls and enquiries promptly and politely and transferring callers to the requested or most suitable destination.

  2. To operate the telephony system, ensuring all faults and issues are reported promptly.

  3. To direct callers to alternative resources (i.e. LSBU website, email, etc.) where appropriate.

  4. To monitor internal numbers and accuracy of telephone records and advise of identified discrepancies.

  5. To assist The Timetabling Team in the smooth running of the Central Room Booking and Timetabling service.

  6. Processing central room booking requests by phone or email in a professional and customer friendly manner.

  7. To update classroom timetable displays and provide PDF room booking sheets to relevant stakeholders on a weekly basis.



 




  1. Respond promptly and effectively to customer requests ensuring that all calls and emails to the EAE Service Desk are logged using the Computer Aided Facilities Management (CAFM) system and prioritized by urgency in line with the departments Service Level Agreement.



 




  1. Undertake other duties temporarily or on a continuing basis, as may reasonably be required, commensurate with the grade.



Qualifications

please see above



Skills

  1. Excellent customer communication skills: the ability to communicate calmly and patiently and to assist a range of internal and external callers

  2. Experience of delivering a public customer facing service; ideally within an enquiries or call centre environment

  3. Experience of using Switchboard system(s)

  4. Educated to at least GCSE level or possess equivalent work experience ideally in and estates and facilities or property management environment.



 




  1. A flexible approach to work; the willingness to adapt to changing circumstances and to assist within other areas of the department’s activities when required



 




  1. Experience of dealing with customer requests in a polite, efficient and effective manner.



 




  1. Experienced in a comparable role providing a highly customer focused service with the ability to deal with email and telephone enquires in a calm and professional manner.



 




  1. Good organisational skills and an ability to use initiative and work as part of a team.



 




  1. Ability to work successfully as part of team or on own initiative with a minimum of supervision.



 




  1. The ability to remain calm and diplomatic under pressure.



 




  1. Well-developed interpersonal and oral/written communication skills.



 




  1. Have a comprehensive working knowledge of IT systems and experience of computerised Help Desk systems is desirable.



 




  1. An understanding of, and commitment, to diversity in the workplace.



 




  1. H&S



 

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Operations Assistant

£36,192 - £36,192
England-London
Office, Clerical & Administration
Temporary / Interim

We wish to appoint a student who will support the South London Stroke Register (SLSR) team within the School of Life Course and Population Sciences with the entry and verification of research data. The SLRS, led by the stroke research group at King?s College London, is the largest and longest running registry of stroke patients internationally, with over 8,600 patients registered since 1995. It aims to recruit all patients with a first stroke in a defined geographical area of South London to estimate the incidence, acute care and short- and long-term needs of stroke survivors in a multi-ethnic inner-city population. The cohort is used by multi-disciplinary groups to address relevant questions to the local population and stroke survivors, and also at a national and international level. The post holder will work within a multi-disciplinary team and in close collaboration with the data and programme manager and fieldworkers of the SLSR. Key duties will involve: ? Entry of questionnaire data into the study software (Teleform) ? Verification and review of the entered research/health data



Qualifications

No specific qualifications are required for the job. 



Skills

No specific prior experience or skills required. General IT knowledge expected and basic medical knowledge is useful; we will instruct the applicant in the relevant software (Teleform).
 

Programme Officer

£35,236 - £35,236
England-London
Office, Clerical & Administration
Temporary / Interim
  1. Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments ? accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues. 
  2. Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements. 
  3. Supporting finance processes for the On campus and Distance Learning courses including right to work checks and organising payments to academics.  
  4. Take responsibility for resolving students? and academics? enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate. 
  5. Organise course timetable?s including organising external staff, room booking and communicating this with students.  
  6. Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes.  
  7. Support student, module and programme evaluation processes in line with current university best practice. 
  8. Servicing committees as directed by your line manager. 
  9. Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback. 
  10. Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members. 
  11. Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance. 
  12. Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules. 
  13. Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements. 


Qualifications

None



Skills

1. Excellent written and oral communication skills including the ability to draft documents and correspondence. 

2. Strong numeracy skills and ability to analyse complex numerical data. 

3. Excellent organization and time management skills. 

4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems. 

5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy. 

6. Ability to work with a broad range of stakeholders in a professional and assured manner. 

7. Proactive with the ability to work independently as well as delivering within a team. 

8. Curious, customer service-oriented approach with a commitment to personal accountability and continuous improvement. 

9. Comfortable with adapting to change, driving own professional development. 

10. Commitment to equality and diversity in the workplace.

11. Experience in the use of databases, student records systems (such as SITS) and website content management systems. 

12. Prior experience of working in a customer facing environment.

13. Experience of using virtual learning environments.

MSc Physio OSCE Invigilation Guys Campus

£28,665 - £28,665
England-London
Office, Clerical & Administration
Temporary / Interim

Monday 6th January Guys Campus

Applicants must NOT be part of the Physiotherapy course at King's College London or the Faculty of Life Sciences and Medicine.

You will be invigilating for Physiotherapy students taking their Objective Structured Clinical Exams (OSCE).

Key responsibilities   

  • To support the Lead Invigilator in carrying out their duties by attending briefing sessions prior to and following exam sessions as required.  
  • To assist with setting up the circuit(s): putting out clipboards, sharp pencils, and rubbers inside each station. 
  • Assist with the set-up of equipment (training will be given for the setting up of props or the resetting of station equipment). 
  • To assist students before the exam begins, ensuring that all students are correctly located and ready for the exam.   
  • To invigilate the examination circuits and guide students between stations during the exam.  
  • Direct examiners, patients, simulated patients to the correct stations. 
  • Be the first response for examiner questions or concerns, raising issues with the lead invigilator or senior examiner quickly and efficiently. 
  • To vigilantly monitor the room/allocated area throughout the exam in session whilst not disrupting the candidates; and ensuring a calm environment conducive to supporting students to be successful in their exams.  
  • To ensure that noise levels on the examination circuit are kept to a minimum and that examination conditions are maintained throughout 
  • To promptly report any incidents that may impact a candidate's performance to the Lead Invigilator, Circuit Lead (Marshall), OSCE Site Lead, or Senior Examiner. 
  • To ensure that, at the end of the exam, all iPads and materials are collected and returned to the relevant place according to set procedures as advised by the Lead Invigilator.   


Qualifications

N/A



Skills
  • Available for Monday 6th January 2025
  • Available for a prompt start at 08:00 to 17:30.
  • Professional.
  • Observant.
  • Shows initiative.
  • Handles confidential documents responsibly.
  • Available for the full duration of the exam.
  • Applicants must NOT be part of the Physiotherapy course at King's College London or the Faculty of Life Sciences and Medicine.
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