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Temporary Receptionist
Job Description
Role profile
- Cover the residence's front desk and deliver the highest standards of customer care in line with Fit for Kings’ commitments.
- Cover all reception duties including checking in guests, keeping track of keys, greeting and directing all visitors and managing the phones and email accounts.
- Responsible for providing a professional, accurate, and efficient service to a wide range of people, including current residents, members of the public, colleagues, and external agencies.
- First-line complaint handling, offering, guidance, solutions, and, where necessary, escalation to the appropriate parties.
- Logging and monitoring maintenance requests and escalating jobs outside of the agreed service level agreement and providing appropriate feedback to residents.
- Ensure all policies and procedures are followed in regard to guests, visitors and visiting contractors/maintenance teams, signing in all visitors and making them aware of health and safety and fire responsibilities.
- Manage all incoming post and parcels following the relevant processes.
- Ensure housekeeping standards are high across the site, including the reception area and communal areas, bedrooms, laundry, etc.
- Active participation in team meetings and contribution to working practices to ensure effective service to residents.
- Work within a structured framework of all standard operating procedures.
- Provide operational support to ensure the effective delivery of a high volume of accommodation turnaround during Welcome to Kings and summer business.
- Carry out additional tasks and ad-hoc duties when required by the management team.
Communication & Networking
- Provide a range of support for students and the management team within residences.
- Provide an immediate source of guidance to residents and demonstrate an understanding of the range of resources within residences and campus.
- Professionally manage and respond to high volumes of written and verbal communication with residents and King’s departments.
- Provide accurate daily handovers to ensure vital information is shared between all teams and shifts.
- Responsible for handling a range of sensitive data in line with GDPR policies.
- Triage a wide range of information to appropriate people, for example, residence manager, security, welfare, and conduct teams with the appropriate discretion.
- Reporting maintenance matters, gathering detailed information from residents to report jobs directly in planon to ensure appropriate escalations.
Decision Making, Planning & Problem-Solving
- Work autonomously at the front desk and act as the custodian of residence on evenings and weekends and at other times whilst the manager is absent.
- Deal with a broad range of inquiries from students, and staff, managing visitors and contractors, etc.
- Manage daily handover to the housekeeping team/security and relevant departments.
- Provide first line response to emergencies such as fire, facilities outages, and serious resident welfare matters, and escalate appropriately following residence escalation policies.
- Complete weekly, daily site audits relating to health and safety, and cleanliness and communicate all findings to relevant parties.
- Conduct room/kitchen audits, flagging any issues or concerns to relevant people.
- Identify immediate health and safety concerns and escalate appropriately.
- Help the Residence Manager investigate resident conduct issues as and when appropriate.
Analysis & Research
- Input and extract data from a range of software functions such as Mercury, Planon, iAuditor, and KX to manage housekeeping and maintenance tasks.
- Management of data from planon to ensure that jobs remain in SLA.
Teamwork, Teaching & Development
- Collaboration with colleagues to manage daily reception duties.
- Provide orientation, job training and guidance for newer team members.
- Guide housekeeping team and contract cleaners (summer) on daily tasks and specific areas requiring focus.
- Present site updates at building together forums.
- Managing projects such as room inspections and delivery of green impact with minimum or no supervision.
- Orientation of students through the welcome period.
Physical Demands & Working Environment
- A mixture of high-concentration office-based and operational tasks.
- Manual handling requirements.
- Understanding of the risks involved in the working environment.
- Assessing site safety and security on regular inspections
Pastoral Care
- Demonstrate empathy and escalate any concerns for the resident’s well-being.
- Handle sensitive information concerning welfare-related incidents with appropriate levels of respect and confidentiality.
- Assist vulnerable residents.
- Ensure the safe evacuation of residents in the event of fire alarms.
- Provide support to residents requiring first aid assistance.
Qualifications
- A-Levels or suitable relevant experience
- Customer Service training or relevant experience
- Higher Education
- Hospitality Background
Skills
- Excellent Command of the English Language
- Strong I.T. Skills
- Hotel/Youth Hostel/Student Accommodation reception experience
- Excellent written and oral communication skills
- Knowledge of foreign languages
- Interpersonal skills
- Be friendly, Smiley, sociable and welcoming to our students to create a great atmosphere
- Ability to comprehend complex issues quickly
MORE JOBS LIKE THIS
We wish to appoint a student who will support the South London Stroke Register (SLSR) team within the School of Life Course and Population Sciences with the entry and verification of research data. The SLRS, led by the stroke research group at King?s College London, is the largest and longest running registry of stroke patients internationally, with over 8,600 patients registered since 1995. It aims to recruit all patients with a first stroke in a defined geographical area of South London to estimate the incidence, acute care and short- and long-term needs of stroke survivors in a multi-ethnic inner-city population. The cohort is used by multi-disciplinary groups to address relevant questions to the local population and stroke survivors, and also at a national and international level. The post holder will work within a multi-disciplinary team and in close collaboration with the data and programme manager and fieldworkers of the SLSR. Key duties will involve: ? Entry of questionnaire data into the study software (Teleform) ? Verification and review of the entered research/health data
Qualifications
No specific qualifications are required for the job.
Skills
No specific prior experience or skills required. General IT knowledge expected and basic medical knowledge is useful; we will instruct the applicant in the relevant software (Teleform).
- Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments ? accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues.
- Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements.
- Supporting finance processes for the On campus and Distance Learning courses including right to work checks and organising payments to academics.
- Take responsibility for resolving students? and academics? enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
- Organise course timetable?s including organising external staff, room booking and communicating this with students.
- Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes.
- Support student, module and programme evaluation processes in line with current university best practice.
- Servicing committees as directed by your line manager.
- Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback.
- Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
- Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements.
Qualifications
None
Skills
1. Excellent written and oral communication skills including the ability to draft documents and correspondence.
2. Strong numeracy skills and ability to analyse complex numerical data.
3. Excellent organization and time management skills.
4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems.
5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy.
6. Ability to work with a broad range of stakeholders in a professional and assured manner.
7. Proactive with the ability to work independently as well as delivering within a team.
8. Curious, customer service-oriented approach with a commitment to personal accountability and continuous improvement.
9. Comfortable with adapting to change, driving own professional development.
10. Commitment to equality and diversity in the workplace.
11. Experience in the use of databases, student records systems (such as SITS) and website content management systems.
12. Prior experience of working in a customer facing environment.
13. Experience of using virtual learning environments.
Monday 6th January Guys Campus
Applicants must NOT be part of the Physiotherapy course at King's College London or the Faculty of Life Sciences and Medicine.
You will be invigilating for Physiotherapy students taking their Objective Structured Clinical Exams (OSCE).
Key responsibilities
- To support the Lead Invigilator in carrying out their duties by attending briefing sessions prior to and following exam sessions as required.
- To assist with setting up the circuit(s): putting out clipboards, sharp pencils, and rubbers inside each station.
- Assist with the set-up of equipment (training will be given for the setting up of props or the resetting of station equipment).
- To assist students before the exam begins, ensuring that all students are correctly located and ready for the exam.
- To invigilate the examination circuits and guide students between stations during the exam.
- Direct examiners, patients, simulated patients to the correct stations.
- Be the first response for examiner questions or concerns, raising issues with the lead invigilator or senior examiner quickly and efficiently.
- To vigilantly monitor the room/allocated area throughout the exam in session whilst not disrupting the candidates; and ensuring a calm environment conducive to supporting students to be successful in their exams.
- To ensure that noise levels on the examination circuit are kept to a minimum and that examination conditions are maintained throughout
- To promptly report any incidents that may impact a candidate's performance to the Lead Invigilator, Circuit Lead (Marshall), OSCE Site Lead, or Senior Examiner.
- To ensure that, at the end of the exam, all iPads and materials are collected and returned to the relevant place according to set procedures as advised by the Lead Invigilator.
Qualifications
N/A
Skills
- Available for Monday 6th January 2025
- Available for a prompt start at 08:00 to 17:30.
- Professional.
- Observant.
- Shows initiative.
- Handles confidential documents responsibly.
- Available for the full duration of the exam.
- Applicants must NOT be part of the Physiotherapy course at King's College London or the Faculty of Life Sciences and Medicine.
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