Engagement And Insights Officer

Job Description

The Engagement and Insights Officer provides insight, communications and engagement support to the Associate Director, London Engagement within the International, Engagement & Service Directorate (IES).  

The post holder will deliver a series of focused research projects to identify/map activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). They will also deliver a broader research project focused on identifying/mapping King?s national partnerships and activities. Alongside this, the post holder will provide internal/external communications, engagement and administrative support to the Associate Director, London Engagement and the Senior Engagement Communications Manager.

IES is a new Directorate at King?s that brings together the expertise of teams engaging with communities and partners locally, national and globally. The Directorate provides strategic leadership for the university?s engagement at home and abroad, while providing a home for a portfolio of innovative programmes that generate and measure impact and serve the communities we work with and for. IES is home to some of King?s most innovative and impact-driven programming including Sanctuary, the Afe Babalola Centre for Transnational EducationKing?s Volunteering, One King?s Impact, among others, as well as our civic and place-based engagement in London, and across the world.

Key responsibilities:

  • Lead focused research projects that identify activities across the University that align with the strategic priorities of our home boroughs (Lambeth, Southwark and Westminster). Through independent research, using internal and external sources, deliver research/insight reports that demonstrate how King?s is supporting the strategic ambitions of our home boroughs. 
  • Lead a research project to identify/map King?s College London?s national partnerships, relationships and activities across education, research, service and engagement through independent research using internal and external sources. 
  • Provide hands-on administrative support, including email triage for London Engagement address. 
  • Provide internal/external communications and engagement support to the Senior Engagement Communications Manager for IES.
  • Support the development of CRM to build and expand the contacts database for all audiences.
  • Support with the development of engagement materials such as PowerPoint presentations.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.



Qualifications

NONE



Skills
  • Proven research skills including experience working with and synthesizing different sources 
  • Ability to understand and translate information for internal and external audiences
  • Excellent written and verbal communication skills 
  • Experience of delivering administrative support
  • Ability to complete tasks whilst maintaining accuracy and attention to detail
  • Ability to work independently, prioritise competing demands, and manage workload effectively on time
  • Experience of working within a team towards set objectives.

 

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This is a short-term research assistance role to examine EU and UK copyright law developments related to the Information Society Directive. In total, the project involves 40 hours of research. Specifically, the RA will need to examine UK and EU legislation and case law and scholarly materials relating to copyright law and the extent to which UK law converges/divergences from EU copyright law. The time period to focus on is 1 January 2019 to the present. Particular emphasis should be placed on those areas harmonised by the Information Society Directive (either explicitly or implicitly), namely, originality, subject matter; economic rights; exceptions; and enforcement. 



Qualifications

LLM, ideally with Distinction



Skills

Extensive knowledge of UK and EU copyright law.

Experienced administrator needed, working in person or remotely. 

To support the everyday administration of the Interface project, including file and data management, calendar scheduling, budget tracking with the support of the project lead, social media account management, updating project information, liaising with external and internal stakeholders, events management and additional duties arising. 

The candidate should also be able to start work Monday 6 January 2025. The role runs till end of March, but with a view to further employment if the project requires.



Qualifications

A first degree is essential, and postgraduate experience preferred but not essential. Far more weight will be given to a high level of expertise and experience with managing complex administrative projects. 



Skills

A high level of time management skills, project management expertise, event organisation and budget experience are required, as well as working with spreadsheets, digital file management, minute taking and general organisation. 

The post-holder will be part of the Mental Health Support Team and part of our university?s multi-disciplinary Counselling & Mental Health Support Team and will have experience and current accreditation as a Mental Health Nurse, Psychological Wellbeing Practitioner or other qualified mental health practitioner.

The post-holder will possess specialist knowledge of issues related to student mental health, including the assessment and management of risk, mental health assessment, crisis management, and external referral of cases (into external crisis services, etc.).  The post-holder will liaise with a wide range of internal and external stakeholders to ensure the university responds effectively to the mental health needs of students. They will work closely with the other two sub-teams that make up the Counselling & Mental Health Support Team (the Counselling and the Outreach & Training Sub-Teams) to ensure the appropriate referral of cases and an effective multi-disciplinary approach to all aspects of clinical work.

Key responsibilities

To provide confidential mental health support to students registered with the Counselling and Mental Health Support Service and to students referred to the Student of Concern Service and presenting with mental health difficulties and/or risk to self.

To carry out assessments including risk assessment & management for students self-referred to Counselling and referred via the Student of Concern process. Although ?Student of Concern? is not a crisis service, a high proportion of referred students indicate that they are at risk to self, and so the post holder will be expected to following service risk protocols and signpost students to appropriate services and escalate any student to crisis services if the need arises.

To offer short-term psychological interventions to students whose difficulties can be managed by low intensity and self-help oriented work and offer mental health support/advice/signposting to students who may be in distress or presenting with mental health risk to self or others.

Working at least one or two days/week triaging and manage ?Student of Concern? referrals.

To work with colleagues within Counselling and Mental Health Support Team and Student Services to support students with mental health conditions, including linking with internal and external organisations.

To act as an advocate for students in negotiating time out/moving to alternative modes of studies. To be responsible for providing an informed opinion and/or verifying students? mitigating circumstances and to support students in requesting extensions for completing work/providing supporting statements for students in academic appeals.

To keep accurate and up-to-date client case notes ensuring that they are compliant with the data protection act. To maintain therapeutic boundaries at all times.

To comply with relevant legislation and regulations, including, for example, our duty of care, safeguarding legislation, data protection legislation (including the General Data Protection Regulation), equality legislation, and health and safety legislation.



Qualifications

Professional qualification and current regsitration in the field of mental health nursing, psychological wellbeing practitioner or other qualified mental health practitioner



Skills

Knowledge / skills

  1. Expert knowledge and skills of undertaking mental health and risk assessment and management, including standardized assessment protocols and relevant clinical outcome measures (such as COREnet)
  2. Expert knowledge of the mental health issues and support needs of students and/or young adults 
  3. Ability to manage relationships sensitively with distressed clients and tolerate and manage high levels of distress and risk
  4. Excellent IT and administration skills, including administrative self-sufficiency (e.g. diary management, letter writing, etc.)

Experience

  1. Experience of managing a large complex caseload of clients presenting with a wide range of mental health difficulties
  2. Experience of referring cases into NHS and voluntary sector bodies, and working closely with such services on complex cases
  3. Experience of balancing the need to share information appropriately to ensure the effective management of risk with the need for confidentiality and data protection legislation compliance
  4. Experience of supporting others to maintain effective appropriate boundaries in their work

Personal characteristics/other requirements

  1. Strong organizational skills and ability to work with multiple processes and systems
  2. Strong advocate and promoter of equality, diversity and inclusion for students with mental health difficulties

Desirable criteria

  1. Understanding of the issues that students face in Higher Education and the types of support/advice that students require beyond mental health support
  2. Knowledge of legislation relating to mental health
  3. Experience of delivering training, presentations and/or group-work
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