Operations Assistant

Job Description

SHC Front of House Support (weekend cover)
4-10hrs/week at ?12/hr

Job Role

To be the first point of contact for academic & research staff, students, members of the public and other visitors to the Seamus Heaney Centre at Queen?s. 

To provide general information on the programmes and activities of the Centre, directing enquiries, and supporting the smooth running of internal and external events and group visits. 

Based at the reception desk of the Seamus Heaney Centre, this is primarily a weekend role and applicants should be available to work at least one weekend day per week. Additional hours may be offered during core opening hours (Tue-Sun, 10.00-4.00, with some evening events). 



Qualifications

Degree or currently enrolled in an English degree (or closely related)



Skills

Key Duties:

  • Welcoming and directing visitors within the building and the wider campus. 
  • Daily maintenance and security of the front of house area (SHC gallery, reception and shop), including sales, gallery information, and inspections of public areas. 
  • Deal with routine enquiries from students, staff and visitors and provide them with the relevant information or refer more complex enquiries to the appropriate member of staff.
  • Updating database of audience data, visitor numbers and contacts.
  • Helping with technical set up for events, troubleshooting and logging calls with Information Services or Estates where appropriate.
  • Helping with room setup and hospitality for special events. 

Successful candidates may be interviewed on w/c Monday 5 August

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Queen's Sport is recruiting for a Schools Swimming Instructor. To instruct regular term-time Primary School swimming lessons on Tuesdays from 10.45am to 11.45am. (please note this post is only during term time)



 



Additional school cover maybe offered on a casual basis & causal Queen's Sport Splash n Swim programme cover. 



 



Responsibilities:



- Conduct swim lessons for individuals or groups of all ages and skill levels



- Create and implement lesson plans based on participants' needs and goals



- Provide a safe and supportive learning environment for all participants



- Teach proper swimming techniques, including strokes, breathing, and water safety



- Monitor and evaluate participants' progress and provide feedback for improvement



- Maintain accurate records of participant attendance and progress



Qualifications

Essential:- 



Level 2 Swimming Teacher Certificate/award (STA/ Swim Ireland or equivlent)  



 



Desirable:-



First Aid Qualification 



National Pool Lifeguard Qualification 



Skills

Experience:



- Previous experience teaching swimming lessons from ages 4+ is essential



 



Skills:



- Strong sports coaching skills with the ability to effectively instruct and motivate individuals or groups



- Excellent communication skills to educate participants on swimming techniques and water safety



- Ability to adapt teaching methods to accommodate different learning styles and abilities



- Patience and empathy to work with individuals who may have fear or anxiety around water



- Knowledge of CPR and first aid is preferred, but not required

The School of Politics & Economics will be recruiting Welcome Desk Assistants to help in the School Office for Welcome Week (16th September - 20th September 2024) and the first week of teaching (23rd September - 27th September 2024).  

This is a great opportunity to help welcome new and returning students at the start of the new term. Welcome Desk Assistants will staff the front desk of the School of Politics and Economics main office, Room 7.01 in Bush House North East Building. Throughout these weeks, the School Education Office will be attending academic and welcome inductions for students so you will be the first point of contact for student queries, helping with questions such as how to find timetables, access KEATS, signpost to wellbeing services or locate a room on campus.  

For more complex queries, you will take full details and contact information and pass on to the Programme teams for them to respond directly to the student. This is a fantastic opportunity to enhance your administration, communication, and support service skills as well as problem-solving, active listening and attentiveness.  

In-between queries, you will be asked to complete administrative tasks such as supporting us in designing a mentoring pilot scheme, reviewing and providing student perspectives on policies, testing submission forms and researching initiatives to support our careers offer.  

Welcome Desk Assistants will work in shifts, so we are looking for people who are available between 10-1PM or 1-4PM. Welcome Desk Assistants will be paid at a standard student rate of ?13.92 per hour.  

To apply for shifts for this role, please complete the questions on this job advert. If you pass our pre-screening, you will be invited for an informal call to discuss the role further.  

Please note, this role is open to Undergraduate and Postgraduate students enrolled in the following departments which sit in the School of Politics and Economics: Department of Political Economy, European & International Studies, and King?s Russia Institute only. 



Qualifications

NONE



Skills
  • Excellent customer service - ability to interact and ask questions in a polite and friendly manner.
  • Patience - demonstrate patience and empathy, conveying information calmly and clearly.
  • Organisation - ability to multitask, clearly find documentation and keep a tidy workspace.
  • Technical - confident in using and guiding students on different platforms including timetables, Student Services Online and KEATS.
  • Information retention - you will be provided with guides and handbooks, but this can be a busy environment, so we are looking for candidates who can read and retain information so they can have this readily available for student queries. 

Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).

The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.



Qualifications

BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.



Skills

Experience of MS Teams, and MS office suite (e.g. Word etc.),  and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo). 

Interest in the experiences of racialised groups in the education system and/or social justice in education. 

Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing. 

Good communication, organisational and interpersonal skills. 

Ability to travel across London to attend meetings and conduct interviews. 

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