Summer Programmes Office Assistant

Job Description

Contract Type:

20 Jan ? 2 May - 16 hours per week

5 May ? 25 July ? Full Time

Period of appointment :20 Jan ? 25 July (with potential for extension to mid-August)  

Responsible to:  Programme Delivery Manager (Student Experience)

King?s Summer Programmes is a specialist creative business development unit that designs, develops and delivers open enrolment and bespoke seasonal international education programmes in line with King?s Education Strategy.  

Its portfolio includes flagship Undergraduate and Pre-University Summer Schools, customised undergraduate and postgraduate student programming for international partners, short courses and overseas programmes offered in face-to-face, blended and online modalities.    

This role will support the Programme Delivery Coordinator on the Pre-University and Undergraduate Summer Programmes with managing stakeholder enquiries and processing applications.   

The successful candidate will be the first point of contact for programme queries, providing excellent customer service to prospective applicants, parents and students. They will assist with any queries incoming students may have on administrative procedures at King?s such as timetable navigation, accommodation queries and KEATS. A large part of the role will include application processing. 

The busiest time for this role will be the summer programme delivery period from mid-June to end of July, when the role holder is expected to be present on campus in London. During this period, a leave embargo is in place, so annual leave will not be approved. Outside of programme delivery periods, all team members are currently permitted to work remotely for part of the week as part of King?s trial of hybrid working.  

Skills, knowledge, and experience 

Essential Criteria 

Required to work full-time on campus throughout the summer delivery period (June 24th to July 27th.) 

Strong interpersonal and communication skills, both in written and verbal communications 

Excellent administrative skills, including organisation and planning  

Ability to work collaboratively  

Ability to anticipate problems and apply proactive approaches to resolve issues 

Experience of working under pressure in a high-volume customer service driven environment 

Ability to work efficiently and effectively in a fast-paced environment 

A strong awareness of Health & Safety  

Ability to plan own workload, work to tight deadlines and adapt where necessary 

Excellent attention to detail  

Desirable Criteria 

Experience of working in the higher education sector  

Experience in dealing with international students 

Training will be provided to the successful candidate. 

Responsibilities  

Assisting the Programme Delivery Coordinator as the primary point of contact for students, applicants, and parents, via email and phone. 

Providing guidance to applicants and parents on application and payment procedures. 

Supporting application processing by checking eligibility, payments and issuing offers and confirmation letters to applicants. 

Assisting the Summer Programmes team with daily administrative tasks. 

Acting as receptionist during delivery periods; addressing inquiries and escalating complex issues to the Programme Delivery Coordinator or relevant team members. 

Attending regular briefings and updating staff on issues or concerns. 

Adhering to Summer Programmes safeguarding guidelines and maintaining professionalism. 

Performing additional duties required by the Summer Programmes team or assigned by the Programme Delivery Coordinator.