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Postgraduate Student Ambassador For V.I.S.A Team

 

Job Description

The Visa and International Student Advice (V.I.S.A) team at King’s is seeking friendly and professional current Undergraduate students looking for experience working in a support/advice and customer-focused role to help us welcome and support our international students during the beginning of the 2024/5 academic year.  



Employment dates are likely to cover the whole of September 2024. We may also need assistance helping out with the support sessions we run for your Pre-sessional students in June-September 2024.



The main purposes of this role will be:




  • Assisting with International Orientation days in September 2024: this is a bespoke Welcome event for new Undergraduate international students which will take place on campus on Thursday 12th September 2024 (so you must be available for this date). You will be involved in leading in person sessions for new international students, being a welcoming face + providing your own views and experiences on being a new student at King’s, managing a reception desk and other stewarding duties.

  • Assisting with the V.I.S.A teams Welcome Hub stalls during the main on campus Welcome to King’s week in September 2024 (16th - 19th September 2024).

  • Helping with queue management of drop-in service + providing administrative support in September 2024, to ensure students are seen on a first-come first-served basis, ensuring an excellent student experience. 

  • Assisting the team in delivering a successful Student Visa Renewal advice service for current pre-sessional international students hoping to join their main programme of study in September by supporting with queue management and other stewarding duties



We may also call upon ambassadors throughout the academic year to assist with events and activities such as our participation in the wellbeing hubs or to provide feedback on team services to help us improve these moving forwards.



 



Working Hours



Approximately 6-12 hours per week from first week of September 2024 – mid October 2024. 

**Please note that hours per week are variable and could stretch up to 20 hours per week. However, this may change and we would strongly recommend that you do not rely on this role as your sole source of income during the above period**



Shortlisted applicants may be invited for an informal in-person group session to meet members of the Visa and International Student Advice team and be assessed for their suitability for the role in June (after the exam period). 




Qualifications

Current King’s College London students only 



Skills

- Current King’s College London students only 



- Friendly, welcoming and customer focused 



- Previous experience in an advice/support role is preferred 



- Excellent attention to detail 



- Calm under pressure, and able to refer complex queries to Specialist International Student Advisors. 



- Confident in public speaking and delivering presentations/interactive sessions to new students



 



Please note that we may ask for your assistance and feedback in creating the sessions for in person International Orientation days.



You will also be required to attend in-person training at the end of August 2024.

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Qualifications

LLM, ideally with Distinction



Skills

Extensive knowledge of UK and EU copyright law.

Experienced administrator needed, working in person or remotely. 

To support the everyday administration of the Interface project, including file and data management, calendar scheduling, budget tracking with the support of the project lead, social media account management, updating project information, liaising with external and internal stakeholders, events management and additional duties arising. 

The candidate should also be able to start work Monday 6 January 2025. The role runs till end of March, but with a view to further employment if the project requires.



Qualifications

A first degree is essential, and postgraduate experience preferred but not essential. Far more weight will be given to a high level of expertise and experience with managing complex administrative projects. 



Skills

A high level of time management skills, project management expertise, event organisation and budget experience are required, as well as working with spreadsheets, digital file management, minute taking and general organisation. 

The post-holder will be part of the Mental Health Support Team and part of our university?s multi-disciplinary Counselling & Mental Health Support Team and will have experience and current accreditation as a Mental Health Nurse, Psychological Wellbeing Practitioner or other qualified mental health practitioner.

The post-holder will possess specialist knowledge of issues related to student mental health, including the assessment and management of risk, mental health assessment, crisis management, and external referral of cases (into external crisis services, etc.).  The post-holder will liaise with a wide range of internal and external stakeholders to ensure the university responds effectively to the mental health needs of students. They will work closely with the other two sub-teams that make up the Counselling & Mental Health Support Team (the Counselling and the Outreach & Training Sub-Teams) to ensure the appropriate referral of cases and an effective multi-disciplinary approach to all aspects of clinical work.

Key responsibilities

To provide confidential mental health support to students registered with the Counselling and Mental Health Support Service and to students referred to the Student of Concern Service and presenting with mental health difficulties and/or risk to self.

To carry out assessments including risk assessment & management for students self-referred to Counselling and referred via the Student of Concern process. Although ?Student of Concern? is not a crisis service, a high proportion of referred students indicate that they are at risk to self, and so the post holder will be expected to following service risk protocols and signpost students to appropriate services and escalate any student to crisis services if the need arises.

To offer short-term psychological interventions to students whose difficulties can be managed by low intensity and self-help oriented work and offer mental health support/advice/signposting to students who may be in distress or presenting with mental health risk to self or others.

Working at least one or two days/week triaging and manage ?Student of Concern? referrals.

To work with colleagues within Counselling and Mental Health Support Team and Student Services to support students with mental health conditions, including linking with internal and external organisations.

To act as an advocate for students in negotiating time out/moving to alternative modes of studies. To be responsible for providing an informed opinion and/or verifying students? mitigating circumstances and to support students in requesting extensions for completing work/providing supporting statements for students in academic appeals.

To keep accurate and up-to-date client case notes ensuring that they are compliant with the data protection act. To maintain therapeutic boundaries at all times.

To comply with relevant legislation and regulations, including, for example, our duty of care, safeguarding legislation, data protection legislation (including the General Data Protection Regulation), equality legislation, and health and safety legislation.



Qualifications

Professional qualification and current regsitration in the field of mental health nursing, psychological wellbeing practitioner or other qualified mental health practitioner



Skills

Knowledge / skills

  1. Expert knowledge and skills of undertaking mental health and risk assessment and management, including standardized assessment protocols and relevant clinical outcome measures (such as COREnet)
  2. Expert knowledge of the mental health issues and support needs of students and/or young adults 
  3. Ability to manage relationships sensitively with distressed clients and tolerate and manage high levels of distress and risk
  4. Excellent IT and administration skills, including administrative self-sufficiency (e.g. diary management, letter writing, etc.)

Experience

  1. Experience of managing a large complex caseload of clients presenting with a wide range of mental health difficulties
  2. Experience of referring cases into NHS and voluntary sector bodies, and working closely with such services on complex cases
  3. Experience of balancing the need to share information appropriately to ensure the effective management of risk with the need for confidentiality and data protection legislation compliance
  4. Experience of supporting others to maintain effective appropriate boundaries in their work

Personal characteristics/other requirements

  1. Strong organizational skills and ability to work with multiple processes and systems
  2. Strong advocate and promoter of equality, diversity and inclusion for students with mental health difficulties

Desirable criteria

  1. Understanding of the issues that students face in Higher Education and the types of support/advice that students require beyond mental health support
  2. Knowledge of legislation relating to mental health
  3. Experience of delivering training, presentations and/or group-work
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