Summer Programmes Office Assistant

Job Description


Contract Type:

20 Jan ? 2 May - 16 hours per week

5 May ? 25 July ? Full Time


Period of appointment :20 Jan ? 25 July (with potential for extension to mid-August)  


Responsible to:  Programme Delivery Manager (Student Experience)

 

 

King?s Summer Programmes is a specialist creative business development unit that designs, develops and delivers open enrolment and bespoke seasonal international education programmes in line with King?s Education Strategy.  

Its portfolio includes flagship Undergraduate and Pre-University Summer Schools, customised undergraduate and postgraduate student programming for international partners, short courses and overseas programmes offered in face-to-face, blended and online modalities.    

This role will support the Programme Delivery Coordinator on the Pre-University and Undergraduate Summer Programmes with managing stakeholder enquiries and processing applications.   

The successful candidate will be the first point of contact for programme queries, providing excellent customer service to prospective applicants, parents and students. They will assist with any queries incoming students may have on administrative procedures at King?s such as timetable navigation, accommodation queries and KEATS. A large part of the role will include application processing. 

The busiest time for this role will be the summer programme delivery period from mid-June to end of July, when the role holder is expected to be present on campus in London. During this period, a leave embargo is in place, so annual leave will not be approved. Outside of programme delivery periods, all team members are currently permitted to work remotely for part of the week as part of King?s trial of hybrid working.  



Qualifications

Skills, knowledge, and experience 

 

Essential Criteria 

Required to work full-time on campus throughout the summer delivery period (June 24th to July 27th.) 

Strong interpersonal and communication skills, both in written and verbal communications 

Excellent administrative skills, including organisation and planning  

Ability to work collaboratively  

Ability to anticipate problems and apply proactive approaches to resolve issues 

Experience of working under pressure in a high-volume customer service driven environment 

Ability to work efficiently and effectively in a fast-paced environment 

A strong awareness of Health & Safety  

Ability to plan own workload, work to tight deadlines and adapt where necessary 

Excellent attention to detail  

Desirable Criteria 

Experience of working in the higher education sector  

Experience in dealing with international students 

 

Training will be provided to the successful candidate. 



Skills

Responsibilities  

Assisting the Programme Delivery Coordinator as the primary point of contact for students, applicants, and parents, via email and phone. 

Providing guidance to applicants and parents on application and payment procedures. 

Supporting application processing by checking eligibility, payments and issuing offers and confirmation letters to applicants. 

Assisting the Summer Programmes team with daily administrative tasks. 

Acting as receptionist during delivery periods; addressing inquiries and escalating complex issues to the Programme Delivery Coordinator or relevant team members. 

Attending regular briefings and updating staff on issues or concerns. 

Adhering to Summer Programmes safeguarding guidelines and maintaining professionalism. 

Performing additional duties required by the Summer Programmes team or assigned by the Programme Delivery Coordinator. 

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This position will support the research team working on the King?s College London AHRC Thematic Impact Acceleration Funded project, Sudan Memory Project History and Inventory. A key aspect of the project is researching and recording a comprehensive oral and written history of the Sudan Memory project (https://www.sudanmemory.org/) since 2013, including through oral histories with the founding partners. The Research Assistant will support the research team in achieving this by completing the following activities:

  • Scheduling 12 interviews between research team and interviewees.
  • Tidying up and editing autogenerated interview transcripts.
  • Translating Arabic portions of transcript to English.
  • Adding keywords and metadata to interview recordings and transcripts.
  • Naming and saving interview files and transcripts so that they can be accessed by research team.


Qualifications
  • BA in History, Journalism, or another related field.


Skills
  • Strong oral and written communication skills
  • Fluency in English and Arabic
  • Excellent organisational skills
  • Past experience managing digital assets is preferable.

A&H Student Secretaries



Qualifications

A&H Student Secretaries



Skills

A&H Student Secretaries

About the role 

We are seeking a postgraduate candidate for a Research Assistant role to participate in our recently funded research project under the Education for Sustainability Fund, entitled: ?Towards a Radical Pragmatism of Climate Pedagogy ? Student Centred Curriculum Design to Address Climate Anxiety?. 

The project aims to reshape how we teach climate change at university level through co-producing a curriculum with current UG and PGT students in our module ?Climate, Environment and Uneven Development? in the Department of International Development. Through insights from best practice climate pedagogy literature and from student focus groups we hope to teach climate change so it balances analysing the drivers of the climate crisis with formulating hopeful climate futures with actionable policy and career options to make a difference in the world on this issue.

The candidate therefore will have experience of completing social science climate modules in their undergraduate or postgraduate degrees and an interest in the climate crisis more generally. The job will consist of 15 hours per week for a total of 5 months between January and May 2025 with some flexibility, paid at ?20.95 per hour. The Research Assistant will receive training and guidance for the role by their line managers Dr Ambarish Karamchedu and Dr Nithya Natarajan, with weekly meetings, assistance in support and mentorship for research, analysis and writing. 

To apply, please email a CV and short statement of your why you would be a good fit for this role (no more than 300 words) to Ambarish.karamchedu@kcl.ac.uk and Nithya.natarajan@kcl.ac.uk.

The application deadline is 9th January, with interviews taking place on the 10th January and the position starting at the end of January.

Key responsibilities

  • Plan, conduct and analyse six two hour focus groups with a group of 10 UG3 and PGT students enrolled on our course: ?Climate, Environment and Uneven Development?. These will be held during Weeks 1-10 of Term 2 teaching term in year 24/25
  • Conduct a literature review on the cutting-edge best practice in climate pedagogy and climate anxiety in regards to policy and case study led curriculum design for an international development context
  • Audit existing climate courses, collect course handbooks within the SSPP faculty and elsewhere at KCL in order to gain insights on the successful implementation of climate pedagogy, e.g. lecture and seminar design
  • Interact with module leads of related climate courses within KCL in order to triangulate with the student focus groups to gain insights from academics on climate pedagogy and share our results within a potential community of practice
  • Submit and present initial findings of the research at a UK academic conference in 2025/6 e.g. Royal Geographical Society conference
  • Help to plan and draft a pedagogical journal article with line managers for submission to leading Geography/ Development/ pedagogical journals 


Qualifications

Qualifications

  • MA/MSc or higher in social science subject;


Skills

Person specification

  • Experience of taking a climate change related UG or PGT module;
  • Enthusiasm for climate pedagogy/ radical climate politics;
  • Good organisation, teamwork, and interpersonal skills;
  • Qualitative research and analysis skills would be an advantage;
  • Experience of teaching on a climate change related UG or PGT module would be an advantage.
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