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Programmes Administrator

£40,774 - £40,774
 

Job Description

THIS IS A FULL TIME ROLE AND NOT SUITABLE FOR STUDENTS. 



This role forms part of a team of Programme Administrators who share responsibility for a complex range of programmes and courses, that include Language Learning, Year Abroad, Pre-sessional, In-sessional, Foundation, BA, MA and PhD degrees. The team, under the line management of a Programmes Team Leader, is responsible for the production, maintenance and dissemination of information and records relating to the student journey at Queen Mary.



Main duties and responsibilities

• To provide advice and guidance to students and advisers relating to the administration of their studies and School and University policies and procedures

• To proactively manage all administrative processes relating to student data within the School, providing reports as required for internal and statutory purposes, liaising with colleagues within the School and in ARCS

• To manage module registration procedures, communicating regularly and promptly with students, and with partner Schools on joint programmes

• To manage the administration of students on non-standard courses such as non-credit bearing modules and pre-sessional programmes

• To manage all administrative processes relating to students undertaking periods of study abroad, in liaison with the Year Abroad Co-ordinators in the School and the central services as required.

• To manage change of circumstance procedures such as programme change or withdrawal, liaising with ARCS, and admissions colleagues within and outside the School

• To assist the Teaching and Learning Manager with the production of timetables, room bookings and student allocations in Scientia/Enterprise

• To assist the Student Support Officer and Programme Convenors in monitoring student engagement and Tier 4 reporting

• To support the School’s effective use of the virtual learning environment (QMplus)

• To liaise with the Exams and Assessment Administrator in the administration of mark entry on QMplus and transfer to MySIS

• To support colleagues in the Teaching and Learning Team with Subject Examination Boards, producing minutes and reports, ensuring actions have been taken, students’ progression is confirmed, and results are released to students

• To administer the module evaluation process, and other student surveys as required

• To attend meetings in the School, and to represent the School at appropriate Queen Mary groups and committees



Qualifications

Degree (or equivalent qualification) or equivalent experience



Skills

  • Experience of administering teaching activities within Higher Education including timetabling, registration, assessment and quality assurance

  • Experience of working within established regulations, and ensuring compliance with policies and procedures

  • Excellent IT skills with good knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint)

  • Knowledge of eLearning systems such as Moodle

  • Experience of academic timetabling

  • Experience of servicing examination boards

  • Excellent oral and written communication skills

  • Ability to use initiative to review processes and procedures and develop systems/solutions

  • Excellent attention to detail

  • Analytical and problem-solving skills with an ability to analyse strategic and procedural information

  • Ability to work both independently and as part of a team

  • Strong interpersonal skills with the ability to deal professionally with people at all levels with a customer focussed approach

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We wish to appoint a student who will support the South London Stroke Register (SLSR) team within the School of Life Course and Population Sciences with the entry and verification of research data. The SLRS, led by the stroke research group at King?s College London, is the largest and longest running registry of stroke patients internationally, with over 8,600 patients registered since 1995. It aims to recruit all patients with a first stroke in a defined geographical area of South London to estimate the incidence, acute care and short- and long-term needs of stroke survivors in a multi-ethnic inner-city population. The cohort is used by multi-disciplinary groups to address relevant questions to the local population and stroke survivors, and also at a national and international level. The post holder will work within a multi-disciplinary team and in close collaboration with the data and programme manager and fieldworkers of the SLSR. Key duties will involve: ? Entry of questionnaire data into the study software (Teleform) ? Verification and review of the entered research/health data



Qualifications

No specific qualifications are required for the job. 



Skills

No specific prior experience or skills required. General IT knowledge expected and basic medical knowledge is useful; we will instruct the applicant in the relevant software (Teleform).
 

As part of a research project on interoperable technologies and standards development for virtual worlds and the Metaverse, Medialab requires desk-based research on development practices by key technology vendors. You will be required to conduct technology Horizon Scans, investigate marketing communications, and developer roadmaps to determine strategic direction of a company involved in Metaverse development. 

You will be required to complete a report on your findings, full guidance on the format of this report will be provided. 

The rate of pay for this role is ?17.51 per hour, it is envisaged that this role will take between 30-45 hours to complete. 

Undertake supervised research in accordance with programme goals as a research team and project member

Investigate key subject areas using the Government Office for Science Futures Toolkit ? Horizon Scan methodology

Collaborate on original research and provide recommendation to other staff and on own specialist areas of expertise

Participate in internal networks for the exchange of information and to quickly form working relationships.



Qualifications

Degree or equivalent in Computer Science or relevant area.

Have or be about to obtain a postgraduate qualification involving an element of research training.

Experience in conducting literature reviews, quantitative and qualitative data collection and demonstrate high level of analytical capability.

Ability to assess, organise, analyse resources, and communicate effectively, in written form, digital presentations and oral presentations. 

Independent time management skills, attention to detail and ability to contribute to group activities.

Evidence of being able to work flexibly and to meet deadlines. 

Willingness to work as part of a team.



Skills

Undertake supervised research in accordance with programme goals as a research team and project member

Investigate key subject areas using the Government Office for Science Futures Toolkit ? Horizon Scan methodology

Collaborate on original research and provide recommendation to other staff and on own specialist areas of expertise

Participate in internal networks for the exchange of information and to quickly form working relationships.

  1. Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments ? accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues. 
  2. Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements. 
  3. Supporting finance processes for the On campus and Distance Learning courses including right to work checks and organising payments to academics.  
  4. Take responsibility for resolving students? and academics? enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate. 
  5. Organise course timetable?s including organising external staff, room booking and communicating this with students.  
  6. Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes.  
  7. Support student, module and programme evaluation processes in line with current university best practice. 
  8. Servicing committees as directed by your line manager. 
  9. Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback. 
  10. Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members. 
  11. Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance. 
  12. Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules. 
  13. Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements. 


Qualifications

None



Skills

1. Excellent written and oral communication skills including the ability to draft documents and correspondence. 

2. Strong numeracy skills and ability to analyse complex numerical data. 

3. Excellent organization and time management skills. 

4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems. 

5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy. 

6. Ability to work with a broad range of stakeholders in a professional and assured manner. 

7. Proactive with the ability to work independently as well as delivering within a team. 

8. Curious, customer service-oriented approach with a commitment to personal accountability and continuous improvement. 

9. Comfortable with adapting to change, driving own professional development. 

10. Commitment to equality and diversity in the workplace.

11. Experience in the use of databases, student records systems (such as SITS) and website content management systems. 

12. Prior experience of working in a customer facing environment.

13. Experience of using virtual learning environments.

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