Residences Receptionist

The role involves working closely with the Student Experience Team to enhance and support exceptional, enriching experiences for students. Successful candidates will be part of a team dedicated to engaging with students and providing them with the appropriate support and guidance when needed. The Student Experience Assistant position is open to all students, including both undergraduate and postgraduate. Given certain aspects of the role, we particularly encourage applications from international students and individuals who are fluent in multiple languages. 

Major Duties - 

Customer Service: Work as part of the Student Experience Team to deliver excellent customer service by responding promptly to student and staff queries, signposting services, and promoting student activities.

University Ambassador: Represent the University as an Ambassador while performing all duties.

Student Information Point: Act as the first point of contact for students at the Student Information Point and One Elmwood, answering queries, promoting services, and directing students to the relevant information or platforms.

Collaboration & Support: Work with various services to address student queries and signpost essential resources (e.g., support services, Student Wellbeing, Careers and Student Support).

Campus Support: Assist with campus duties, including the pre-semester engagement program, orientation, and supporting students with settling in. Help with additional projects to improve student awareness of available services.

Event Management: Support the setup, and delivery of student-led events, including technical and logistical support (e.g., room setup, registrations).

Administrative Support: Perform tasks using Microsoft Office applications (Word, Excel, MS Teams), including data entry, filing, and managing spreadsheets.

Marketing Contribution: Assist with the promotion and marketing of student services, contributing to content creation and social media efforts.

Additional Duties: Complete any other tasks reasonably requested by the supervisor.

Application Process:  

Interested applicants can apply through QWork via the link below:- 

https://www.q-work.co.uk/  

Please apply by submitting an up-to-date CV with your education and employment history, including any paid and voluntary roles you have undertaken, as well as the experience and skills you acquired. 

Please submit a supporting cover letter.  

There is no minimum or maximum word limit, but a minimum suggestion would be 400+ words. 

Applications close at 5pm on 01/04/2025. Late applications will not be accepted. 

Within the Cover Letter, ensure that you address both the Essential and Desirable Criteria, as these are used by the shortlisting panel to assess your eligibility. It is important to provide clear evidence of how you meet these criteria.  

Please refer to Essential Criteria.

Applicants must be enrolled as students at Queen's University Belfast for the 2025/26 academic year and remain students until June 2026. Otherwise, their application will not be considered.

Hours will be available from July 2025 until July 2026. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.

Essential Criteria:  

• At least three months experience of undertaking a role requiring customer service skills or experience in delivering talks, workshops, etc. 
• Experience of working within a team. 
• Ability to communicate effectively and clearly. 
• Experience of managing and delivering a project. 
• Experience of organising and/or promoting events/activities. 
• Experience using MS Office packages, including Word, Excel and PowerPoint. 
• Available to work flexibly depending on service needs and availability. 

Desirable Criteria: 

• Experience of working within a University setting 
• Experience of updating websites 
• Experience of working on marketing/promotional campaigns 
• Experience of designing publications/promotional materials 
• Experience of undertaking tours or presenting to groups of people 
• At least one month's experience of undertaking office-based administration e.g. answering the telephone.  
• Experience of using Social Media 

Successful candidates:   

• Reside in Belfast for their studies or plan to be during their studies 
• Commit to flexible working hours (12.60/hour) starting in April 2025. During busy times, you may receive up to 20 hours per week. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.
• Be required to attend in-person training; failure to do so will result in ineligibility for the position. 

• Acting as secretary to undergraduate and postgraduate Faculty Assessment Boards, Module Assessment Sub Boards of Examiners, and Appeal Boards, and to support the servicing and organisation of a large volume of Faculty Assessment Board meetings.
• Ensuring that meetings attended are conducted in accordance with the College regulations and that decisions made at those meetings are recorded and communicated as appropriate.
• Providing support and guidance to Faculty Assessment Board and Assessment Sub Board Chairs, with regard to assessment regulations. 
• Preparing and distributing documents for Faculty Assessment Board meetings.
• Liaising with a range of stakeholders, including academic colleagues, to maintain key data sets and files. 
• To respond to queries related to a comprehensive enquiry service for members of academic staff, administrative staff and students, either on the telephone, in writing or in person.

• Educated to Degree Level or Equivalent

• Excellent administrative skills, with high attention to detail. 
• Experience of committee servicing.
• Understanding of regulatory issues in a Higher Education context.
• Ability to develop, articulate and implement policies and procedural systems.
• A proven ability to organise, and plan ahead effectively.
• Good interpersonal, communication and presentation skills.
• Ability to work collaboratively with a variety of stakeholders.
• Knowledge of policies and procedures and their application in a Higher Education context. 
• Experience of working in Higher Education.
• Experience of minute-taking and servicing meetings.
• Experience of providing guidance and training on complex policies and procedures, to a wide range of audiences. 
• Experience of compiling and interpreting management information. 
• Sound knowledge of Microsoft Office suite including MS Word, Excel, PowerPoint, Teams, SharePoint and Outlook and ability to learn new systems quickly and competently.

LSBU Employment is looking to employ Exam Invigilators who hold a current DBS.

Main purpose of the job:

To provide support to the examination process.

Other duties:

To assist the Examination Team with other examination processes, such as:

• packing of examination papers, stationery and equipment prior to the examinations and the delivery to and from venues as appropriate
• preparation of seating plans
• delivering scrips to departmental and school offices

Main Duties:

To support the Head Invigilator/ Examination Team with the day-to-day operation of examination venues. This may include (but not limited to):

• assisting with setting up examination venues by laying out stationery, equipment and examination papers in accordance with the outlined procedures
• assisting candidates prior to the start of examination by directing them to their seats and advising them about possessions permitted in examination venues
• offering advice and guidance to unregistered candidates without allocated seats
• ensuring that candidates do not talk once inside the examination venue
• invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities in accordance with strict procedures
• checking attendance during examinations
• recording details for early leavers and collect their scripts
• escorting candidates from the examination venue during the examinations as required, and supervising candidates whilst outside the examination venue;
• collecting and collating scripts at the end of the examination in accordance with strict procedures
• assisting with the preparation of script envelopes
• supervising candidates leaving the examination venues, ensuring that candidates do not remove equipment or stationery from the venue without authorisation and ensuring that candidates leave in an orderly and quiet manner