Residences Receptionist

Job Description

THIS ROLE IS NOT SUITABLE FOR CURRENT STUDENTS. Please note that start dates are prospective and subject to change depending on recruitment timeline. 

Job purpose

To provide first point of contact to all residents, staff, contractors, and visitors presenting to Reception, providing information and advice and co-ordinating/troubleshooting of minor/routine operational problems. To assist with building checks on a regular basis to ensure compliance with all processes.


Main duties and responsibilities

To respond to telephone queries and emails promptly promoting a positive image.
To receive and deal with initial all enquires and to refer to appropriate members of staff when enquiry cannot be dealt with directly.
To assist with checking rooms and communal areas when required and ensuring all records for room checks are kept up to date
To assist with the issue and receipt of keys and access cards.
To report requests in accordance with departmental procedures.
To ensure all relevant administrative and computerised records are kept in good order.
To receive and check incoming goods and direct deliveries to the appropriate storage areas.
To coordinate initiatives and campaigns which will involve being actively involved in sending out communications to residents and guests and keeping accurate records.
To ensure compliance with the University's financial and audit regulations governing the ordering, receipt, control and security of all supplies, equipment and materials connected with the service as required.



Qualifications

GCSE English and Maths or equivalent

Customer Service level 2 qualification or equivalent experience



Skills

Experience of working in a customer-focused environment

Familiarity with administrative/clerical work and processes

Experience of working in the hospitality/service industry

Experience of dealing with customers and customer complaints

Awareness of problems associated with student housing

Strong interpersonal skills and a professional presence

Awareness of Equal Opportunities legislation and its importance in effective communications

Experience of working in a customer-focused environment

Good customer care skills

Computer literate including Word, Excel and e-mail

Excellent written and verbal communication skills

Ability to work independently with minimum supervision

Ability to deal with conflict situations with discretion and sensitivity

A flexible attitude to working hours will be required, including working beyond the normal working times during busy periods (Summer, Move in and Move out etc where time off in lieu will be given)

The ability to meet UK right to work requirements

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This is a full-time role and NOT suitable for current students. 

The post-holder is a key member of the professional services team within the School of Biological and Behavioural Sciences with responsibility for providing effective and efficient support for examinations administration conveying a helpful, positive image to all those who deal with or work within the School. 

This role will have responsibility for overseeing the administration of all activities relating to assessment and examinations within the School of Biological and Behavioural Sciences. The Quality Officer will be expected to work closely with the Education Services Manager and the Subject Exam Board (SEB) Chairs to ensure the smooth running of examination and assessment processes within the School, continuously reviewing practices to ensure efficient and effective management of the administration of these processes. In particular they will be responsible for developing, maintaining and monitoring systems within the School for the scrutiny of examination papers (including reviewing and editing papers to ensure they meet the required standards) and ensuring that central deadlines are met.



Qualifications

.



Skills
  • Significant experience of working within Higher Education
  • Significant experience demonstrating development and acquisition of knowledge through a series of progressively more demanding relevant work roles.
  • Excellent attention to detail, with an ability to edit documentation and spot errors.
  • An organised and methodical approach, with an ability to monitor processes and flag issues as they arise.
     

Skills

  • Excellent oral and written communication skills.
  • Excellent IT skills including Microsoft Office software (including Excel skills, Word, Outlook), and an ability to learn new software quickly.
  • Ability to plan and prioritise own workload to meet deadlines, and also to influence others to meet deadlines.
  • Proven ability to use own initiative to review processes and procedures and develop innovative systems/solutions to enable efficient and effective management.
  • Good interpersonal skills including the ability to deal with students and staff at all levels, with a customer focused, ?can do? attitude.
     

Other

  • Proven experience of acting as a Secretary to Committees, including producing reports, minute writing and following up actions.
  • Experience of the administration associated with examinations.
  • Evidence of ability to cope well under pressure.
  • *The ability to meet UK ?right to work? requirements.
     

Research assistant - high risk obstetrics, clinical background

Candidate required for systematic review of the literature and development of a measurement and evaluation framework for policy in maternity care 



Qualifications

MSc or above



Skills

MSc level qualification and above

Experience in high risk obstetrics research

Training in systematic reviewing

Policy engagement experience required

Are you an experienced Research Assistant with a passion to improve child and adolescent mental health? Then this role might be of interest to you.

We are looking for a motivated, diligent and enthusiastic Research Assistant to work on a study focusing on the prevention of depression in children and young people. In this role, you will be working on a feasibility study of a brief self-help intervention that aims to prevent depression in adolescents and young adults. You will be part of an ambitious research programme that aims to advance our understanding on the targeting, personalisation and implementation of depression and anxiety prevention interventions for children and young people.

You will be working on coordinating the data collection for the study as well as focusing on qualitative and quantitative data analysis of the results and assisting with the write-up of the manuscript. You will also be the go-to person for administrative queries regarding the study, including ensuring the study runs smooth and on time. Moreover, you will be actively thinking about opportunities to increase the impact and learning of the project, where feasible.

You will work with the team to make sure our study adheres to the latest guidance and best practice methods for feasibility studies and will help with preparing a manuscript for publication. The Research Assistant will work in the Prevention Matters Lab (www.preventionmatters.co.uk) led by Dr. Breedvelt, and you will be based at the department of Child and Adolescent Psychiatry, Institute of Psychiatry, Psychology and Neuroscience King?s College London. You will be part of working in a dynamic team and have the opportunity to get involved in other projects if time permits, including working with stakeholders to develop an implementation pathway to inform future prevention intervention in the UK. 

We are looking for someone who has a good eye for detail, who is conscientious and has previous research experience especially in data collection (qualitative and quantitative) and research co-ordination.  

You will have great problem solving skills and are able to work independently but will ask for help and input when needed. 

In your application please attach a 2 page CV and a brief statement that describes:

  • Your past experience in children and young people's research, specifically working on studies involving qualitative and quantitative primary data collection with children and young people
  • Your past experience with writing up manuscripts for peer-review publication
  • Any other relevant research experience related to the role
  • Your earliest start-date

This is a temporary post, we are looking for someone to start as soon as possible and is able to work for x2 days a week. We are flexible with the days of work, but given that interviews are held on different days some flexibility is required to work around the participant's schedule. 

 



Qualifications

- MSc in Mental Health Science or related

- BSc in Psychology or related topic

We are open to applicants who are currently conducting a PhD as this role might offer the flexibility to combine this with a PhD project. We are also open to applicants who have recently defended their PhD.



Skills

- Expertise in children and young people's mental health research 

- Experience with working with children and young people (preferable)

- Experience with working on qualitative and quantitative research studies involving primary data collection and analysis with children and young people (ideally from start to finish)

- Understanding of legal and data protection frameworks when dealing with sensitive data

- Ability to work independently and as part of a team

- Ability to prioritise tasks and manage a dynamic workload to ensure deadlines are met

- Ability to co-ordinate research activities and support others with their work

- (Some) experience with writing research for academic peer-review publications and communication activities to a broader audience

- Growing understanding of Open Science practices and willingness to learn and develop skills in this area

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