This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Residences Receptionist

£29,893 - £29,893
 

Job Description

Job purpose

To provide the first point of contact to all residents, staff, contractors and visitors presenting to Reception, providing information and advice and co-ordinating/troubleshooting of minor/routine operational problems.

To provide an effective, professional and efficient reception/administrative service for the Residential Support Service. Responsible for delivering a high level of reception/support services to all users at QMUL.



Main duties and responsibilities

• To provide a first point of contact for all customers presenting to reception in France House

• To respond to telephone queries and emails promptly and promote a positive image of QMUL

• To receive and deal with initial all enquires and to refer to appropriate members of staff when enquiry cannot be dealt with directly

• To assist with the issue and receipt of keys and access cards

• To assist in monitoring fire alarms, and door alarms and liaise with QMUL security staff as appropriate

• To report requests following departmental procedures. To input details of request to a computerised system and check the progress of requests when required

• To ensure that efficient filing and communication systems are maintained. To ensure all relevant administrative and computerised records are kept in good order

• To receive and check incoming goods and direct deliveries to the appropriate storage areas

• To report to the Security Manager during office closure periods any emergencies that require immediate attention

 To assist in the familiarisation of new staff in the general campus and all reception duties

• To support the team of Residential Assistants who are full-time registered students at QMUL

• To assist new residents in adjusting to their environment.

• To attend meetings regularly as required.

• To support the summer operation as required

• To assist with University Open Days and departmental show rounds throughout the year; this will involve supervising groups

• To assist with Moving in Weekends and Moving out Weekends in September and June plus Pre-Sessional arrivals in the summer and Associate arrivals in January.

• Coordinate initiatives and campaigns which will involve being actively involved in sending out communications to residents and guests and keeping accurate records.

• To assist with checking rooms and communal areas when required and ensuring all records for room checks are kept up to date

• To take an active role in providing a positive image for both the Estates and Facilities department and QMUL to both internal and external customers and colleagues. This will necessitate a commitment to a high standard of service delivery, excellent customer care skills and the ability to communicate effectively with individuals and groups at all levels.

• To be aware of the Investors in People Standard and Hospitality Assured Standard and to positively promote these. This will involve the individual actively participating in training and development at individual, team and department levels.

• To comply with all policies and procedures stipulated by the Estates and Facilities Directorate and QMUL.

• To ensure compliance with the University’s financial and audit regulations governing the ordering, receipt, control and security of all supplies, equipment and materials connected with the service as required.

• To undertake any other duties which are in line with the level of duties and responsibilities of the post.



Qualifications

.



Skills

  • Experience of working in a customer-focused environment

  • Familiarity with administrative/clerical work and processes

  • Experience of dealing with customers and customer complaints

  • Awareness of problems associated with student housing (Desirable)

  • Awareness of Equal Opportunities legislation and its importance in effective communications.

  • Experience of working in the hospitality/service industry, (Desirable)



Skills




  • Strong interpersonal skills and a professional presence

  • Good customer care skills

  • Computer literate including Word, Excel and e-mail

  • Excellent written and verbal communication skills

  • Ability to work independently with minimum supervision

  • Ability to deal with conflict situations with discretion and sensitivity



Other




  • A flexible attitude to working hours will be required, including working beyond the normal working times during busy periods (Summer, Move in and Move out etc where time off in lieu will be given). This role requires weekend working, with regular shifts Saturdays and Mondays 1-9pm. 

  • *The ability to meet UK ‘right to work’ requirements.

MORE JOBS LIKE THIS

About us

King?s Legal Clinic aims to improve access to justice and educate King?s students by providing free legal advice to members of the public through its Legal Advice Clinic and working with local and international organisations on research and justice projects. 

About the role

The Legal Clinic Coordinator will work under the Legal Clinic Manager to help with the day-to-day project management and administration of the Dickson Poon School of Law?s award-winning Legal Clinic, King?s Legal Clinic. 

The Legal Clinic Coordinator provides project management and high-level administrative support to Legal Clinic Manager, Director and Supervising Solicitors at King?s Legal Clinic (?the Clinic?). The role holder must have relevant professional legal experience, excellent organisational, IT, and communication skills and an ability to relate to and work with a diverse range of students, partner organisations and clients.  

A key function will be the day-to-day coordination and administration, a of King?s Legal Clinic. This will include: 

  • Supporting the smooth running of the day-to-day operations of the Legal Clinic.
  • Supporting the students with dealing with initial enquiries from members of the public, preparing case summaries, and support the supervising solicitors with triaging cases in a range of clinics
  • Liaising with law firm partners to arrange suitability checks and clinic rotas 
  • Booking client appointments, and managing and maintaining the digital case management system including data input 
  • To oversee day and some evening clinics and provide support and IT assistance to Students, Partners, and Clinic staff
  • Liaising with members of the public, the legal profession and voluntary organisations. The post holder will also be involved in the delivery of training to students on Clinic procedures. 
  • To support in the collation of data for reports, including the annual report 
  • Carry out the day-to-day financial administration and processing as necessary.

The position is likely to be of particular interest to a well-organised, proactive individual with experience of working in a busy legal environment, in particular a University Legal Clinic or Law centre, with good academic qualifications and interest an in access to justice.

This is a full-time post (35 Hours per week)

The role is based on the Strand campus

The Dickson Poon School of Law embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability. 



Qualifications

Law Degree or Degree and demonstrable experience of the provision of legal services



Skills

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Law Degree or Degree and demonstrable experience of the provision of legal services

2.      Demonstrable knowledge and understanding of the English legal system, data protection requirements and professional standards applicable to legal service providers

3.      Excellent written and verbal communication skills, including the ability to draft correspondence and documents with a high level of accuracy for diverse audiences

4.      Excellent administrative support and IT skills including use of Microsoft Office, Microsoft Teams, Excel and knowledge of how to operate a legal case management system.

5.      Previous employment or experience in a law firm, legal advice or information service provider, charity, non-governmental organisation, government department, or Higher Education, or in a role that involves frequent contact with members of the public in relation to legal issues.

6.      Experience (including volunteer experience) of management or administration or other support of community projects at local, national or international level.

7.      Ability to work both independently and collaboratively as part of a team

8.      The ability to communicate and work with individuals at all levels, including the Clinic?s partner and service users, from a wide range of backgrounds, from vulnerable and diverse communities where English is a second language

Desirable criteria

1.      Experience of administration and coordinating in a University Legal Clinic.

2.      Knowledge of and skill in composing and managing web content and/or organisational social media account

We are seeking a motivated and dynamic Research Assistant to support the co-creation of artifacts and facilitate a hands-on workshop as part of the Crossing Boundaries: Celebrating Linguistic Diversity event at King's College London. This exciting initiative is designed to explore the rich world of linguistic diversity, specifically focusing on how different languages express motion and spatial relationships. Participants will engage with motion verbs across a variety of ancient and modern languages, gaining insights into the cultural and linguistic contexts that shape our understanding of movement and space.

A key feature of the event is the creation of the Paths of Motion art installation, which will serve as a visual representation of this exploration into linguistic diversity. The installation will feature various art pieces co-created by the participants, symbolizing how language and movement are intertwined. As a Research Assistant, you will play a crucial role in facilitating the co-creation process during the workshop, helping participants contribute their own creative interpretations of motion and language. Paths of Motion will reflect the diverse linguistic perspectives of the participants, offering a unique and interactive visual experience that celebrates both the diversity of language and the creative contributions of everyone involved. 

The artwork will be created in both a digital format for online accessibility and as a physical piece, proposed for addition to King's Curiosity Cabinet. The dual format will ensure that Paths of Motion serves as both a tangible asset within the university and a readily accessible digital resource that can reach a wider audience.

Key Responsibilities:

  • Assist in facilitating a collaborative workshop where participants will contribute to the creation of an art installation, reflecting linguistic diversity.
  • Help guide participants through the co-creation process, ensuring a smooth and engaging experience.
  • Support the event team in managing and organizing materials and resources for the workshop.
  • Work closely with the project team to ensure the integration of participant contributions into the final artwork.
  • Provide assistance in setting up and preparing the workshop space prior to the event.

 

Please note:

The event lasts for four hours, including the lunch break. As the art installation will be created only in the second part of the event (two hours), we will be paying for three extra hours as you will have to attend up to three meetings with the organiser(s) to discuss, define, and check the progress of your concept for the art installation. These will all happen between February and the date of the event.

Useful information for your application:

If you have any initial thoughts or ideas about how you would contribute to the workshop, please feel free to include them in your cover letter. We value creative contributions and are open to innovative approaches.



Qualifications

A background in arts, graphic design, or related fields is required. 



Skills
  • Previous experience in art facilitation, workshop facilitation, or co-creation projects.
  • Strong communication and organizational skills.
  • Ability to work effectively with a diverse group of participants.
  • Ability to work independently as well as part of a team.
  • A keen interest in cultural diversity and language-related projects is highly desirable.

THE TEAM ARE HIRING ONE FULL-TIME AND ONE PART-TIME (15 HOURS) POSITION. 

PLEASE SPECIFY WHICH YOU ARE INTERESTED IN IN YOUR APPLICATION. 

 

 

 

School/Department: Schoolof The Built Environment and Architecture

 

Job Title/Grade: Apprenticeship Skills Reviewers (Civil and Building Services) ? Grade 6

 

Reporting to: Apprenticeship Team Leader

Purpose of the post

The School of The Built Environment and Architecture (BEA) offers some of London?sbest

courses in areas such as architecture, building services engineering, civil engineering, construction management, quantitysurveying and buildingsurveying. All our courses are closely linked with industry and accredited by the relevant professional institutions to the highest possible level.

 

Our apprenticeship offer is rapidlyexpanding and we are seeking passionate and driven Skills Reviewers who are committed to working with our academics and industry partners to develop the best Higher and Degree Apprenticeships in the sector. This particular post will sit within the division of Civil and Building Services.

 

The postholder will provide guidance and support to apprentices to work towards developing the knowledge, skills and behaviours they will need to successfully complete their apprenticeship, and will liaise with employers to ensure the apprentice?s learning needs are being met in the workplace.Progress review meetingswith each apprentice and their employer will be undertaken at least three times a year for the duration of their programme, either in person at the apprentice?s workplace, or remotely via MS Teams.

 

The successful candidate will be an excellent communicator and developing good relationships with internal and external stakeholders. Industry experience would be an advantage. They will be comfortable working independently and will have excellent organisational and time management skills.

 

Please note we are willing to consider applications for part-time hours.

 

MAIN ACTIVITIES AND RESPONSIBILITIES

 

  1. Work alongside both the Apprenticeship Team and School academics to provide proactive and reactivevocational and educational support to apprentices and their line managers throughout the apprenticeship scheme.

 

  1. Monitor apprentice progression against knowledge, skills and behaviour standards (as well as functional skills where appropriate) and provide feedbackto both the apprentice and their line manager.

 

  1. Undertake regular progress review meetings with apprentices and mentors as required. These meetingswill either take place at the apprentice?s workplace; the University; or via MS Teams.

 

  1. Support the apprentice to prepare for theirend-point assessment.


 

  1. Work with employersand academic colleagues to support the agreement of on and off the job development plans with the apprentices and monitor and record progress to ensure that both the university and employer remain compliant.

 

  1. Work with the Apprenticeship Team and Teaching, Quality and Enhancement to ensure all qualityassurance requirements relevantto the educational support of an apprentice are being met.

 

  1. Ensure that all learning activity is recorded and auditable in line with funding regulations and that any university delivery, process and monitoring systemsare adhered to within the agreed time limits.

 

  1. Contribute to the development of appropriate programme systems and processes.

 

  1. Complete any requiredlearning and development activities required to enhance your knowledge and perform the role more effectively.

 

  1. Ensure that procedures for access to, and retention of, information withinthe School comply with the requirements of the University and the General Data Protection Regulation.

 

The Apprenticeship Team Leader / Dean may requestadditional duties that are withinthe scope, spirit and purpose of the role. Within reason, the duties and role of the post holder may be changed, after appropriate consultation, in response to changing organisational requirements.



Qualifications

N/A 



Skills

SELECTION CRITERIA

 

E = Essential, D = Desirable

 

  1. A relevantconstruction qualification (D). Industry experience or professional qualifications relating to the apprenticeship discipline (D).

 

  1. An understanding of the end-to-end learning journey of an apprentice (D)

 

  1. Experience of delivering work based learningand assessment in commercial or educational contexts which are relevant to the subject area (D).

 

  1. Excellent communication skills and the ability to build customer/ client relationships and maintain empathy with stakeholders (E).

 

  1. Experience of working autonomously and managing own workload efficiently and effectively (E).

 

  1. Ability to work as part of a wider team (E).

 

  1. Excellent time management and organisational skills (E).

 

  1. Experience or knowledge of  e -learning platforms and an excellent knowledgeof Microsoft Office packages, including the ability to produce reports (E).


 

  1. Ability to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).

 

The successful candidatewill be required to undergoan Enhanced DBS check.

MORE JOBS LIKE THIS