Research Assistant - PPI

The Money Mentors are current and recently graduated students at King's College London who have a passion for helping their peers by ensuring they are as money-savvy as possible.

Money Mentors engage with current and prospective students throughout the year by supporting Open Days, Welcome Events and leading on their own money-themed campaigns to ensure that students are informed, empowered and aware of key student issues that may impact their financial position.

The Student Money Mentors project is student led, with guidance from the Money & Housing Advisors. The campaigns, self-help articles, blogs and Instagram content is all created by students, for students.

The job role is as follows:

• To work as a student-staff member of the Money & Housing Advice Service, and work with specialist advisors of the service at both on and off campus activities.
• To acknowledge the importance of empowering students, to understand their options and act with respect to money.
• To signpost students to information and resources relating to student money and funding, and the broader activities of the Money & Housing Advice Service at events, via student comms and on social media.
• To support and facilitate other events across the campus where Money Mentors will be involved.
• To work at least one shift (3 hours minimum) during each of our annual week-long campaigns.
• To work at least one shift (3 hours minimum) during each week of Welcome to King's.
• To attend all monthly team meetings (usually last Wednesday of every month via Microsoft Teams), Money Mentor related training, Planning Days, briefings, preparatory meetings.
   

Additional Information:

• All Money Mentors are expected to adhere to King's policies and procedures.
• Money Mentors will adhere to a 3-Strike System. Failure to respond to any correspondence, failure to attend shifts/ 121s/ debriefs (without prior acknowledgement and valid reasons) and failure to adhere to King's policies and procedures may result in a Strike and subsequent termination from employment on the programme.
• It is expected that Money Mentors will have to dedicate approximately 1-2 hours a week of work during the lead up to our annual week-long campaigns.
• Please note: demand for Student Money Mentors can vary during the academic year and therefore hours of work will vary accordingly. If you are offered the position, you will be required to sign our confidentiality agreement and terms and conditions form for this role.
• Please note: this job description reflects the core activities of the role, however, as the College and the post-holder develop there will inevitably be changes in the emphasis of duties. It is expected that the post-holder recognises this and will adopt a flexible approach to work and be willing to participate in training. If changes to the job become significant, the job description should be reviewed formally by the post-holder and line manager.

If you are offered this position, you MUST BE AVAILABLE to attend the in-person Money Mentor training. Training days for this role will take place on the following days:

• Training Day 1 - Saturday 18th January 2025 
• Training Day 2 - Saturday 25th January 2025
• Training Day 3 - Saturday 1st February 2025 (TBC)

Please apply here: https://forms.office.com/e/HVTxdb3F0X. If you have any queries, please email money@kcl.ac.uk with the subject line 'King's Student Money Mentor - KTB Job Ad'.

Essential: 

• Studying an Undergraduate degree or Postgraduate study at King's College London

KNOWLEDGE

Essential: 

• An understanding of student money (e.g., student debt, budgeting, money management and saving) with interest to expand this knowledge. 
• Interest in money management and helping students become money-savvy. 

Desirable: 

• An understanding of where to find information on methods of budgeting and concepts such as ISAs, interest, credit and debt, student discounts, housing in London, familiarisation with King?s Student Services Online, online financial safety (e.g., scams), student funding (e.g., SFE, NHS, etc).

SKILLS

Essential: 

• Good verbal and written communication skills to deliver clear and relevant content to different audiences.
• Ability to communicate effectively with peers and staff.
• Ability to demonstrate an empathetic and non-judgemental nature when dealing with staff and peers. 
• Ability to work within a team and independently.
• Good organisational skills which ensure that assigned tasks are completed within the deadline.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).
• Ability to write blogs and articles aimed at students.
• Ability to create videos aimed at students.
• Ability to create promotional social media content, blogs, or videos for upcoming campaigns.
• Ability to create and deliver presentations online and in-person.
• Comfortable with public speaking and taking a lead on creating and managing activities aimed at students. 

 Desirable:

• Ability to write blogs and articles aimed at students.
• Ability to create videos aimed at students.
• Ability to create promotional social media content, blogs, or videos for upcoming campaigns.
• Ability to create and deliver presentations online and in-person.
• Comfortable with public speaking and taking a lead on creating and managing activities aimed at students.
   

EXPERIENCE

Desirable:

• Experience working with peers and/or peer support initiatives either externally or within King's College London.
• Personal experience involving money and/or housing.

The role will support the Catering Services & Events. Provide a professional and competent level of service to all customers working closely with the catering team to ensure that the agreed services are delivered on time to the required highest standards. The Department has a strong commitment to customer Service and aims to ensure best value for money for its customers and the college as a whole.

You will be responsible for the setting of the conference and event facilities to the agreed specification, movement, handling and setting of all equipment from banquet tables and chairs, staging and cutlery/crockery as well as regularly deal with bar stock control, rotation and wastage.

You will work across a to all hospitality events, coffee shops on our Guy campus but be flexible and able to work in any of the King's College Campuses including caf?, catering and hospitality services.

• Respond to requests for information from customers in accordance with College policies.
• Actively promote and sell the catering services to customers.
• Improve the effectiveness and efficiency of service delivery within the department

Educated to GCSE standard or equivalent

Hospitality & Catering knowledge desired

• Assist in the preparation, presentation of food, set up, breakdown and general cleaning duties within the catering and event spaces.
• To provide excellent performance in customer service at all times to students, college staff, and visitors.
• Have a great eye for detail and exemplary personal presentation.
• To be knowledgeable.
• To be inclusive.
• To be naturally friendly.
• To continuously grow our service delivery.
• To deliver quality service standards.
• To be able to adapt to quickly changing situations
• To deliver world class services for a world class university.

The Greenwood Theatre is located on the Guy's Campus at London Bridge, and the biggest theatre in the College. It is one of the best specified theatres in any university in the UK with 450 seats, a full fly tower, large stage, full sound and lighting provision, 6 dressing rooms and a 'pocket park' garden created outside. The theatre is very busy with both teaching and performances all year round, with a full programme of both student society performances and high profile external companies and performing arts groups. By law, we are required to have in place four ushers to act as evacuation marshals for the duration of any performance. There is one usher per emergency exit from the auditorium, and in the event of an emergency they are required to assist the theatre duty manager in evacuating the audience from the building.

This role is very important as being a point of contact between the paying public and the College. The ushers are the face of the theatre, being helpful, responsible and dedicated to providing an outstanding theatre experience. In the last three years, the Greenwood has developed an excellent reputation for, among other things, friendliness, and this role is absolutely vital in continuing to delight clients and visitors alike.

Sample tasks as part of the role include preparing the auditorium, checking tickets, assisting disabled patrons to their seating, guiding the audience in and out of the main auditorium and providing information to anyone who asks. An ability to take initiative is very helpful. During performances, you must remain in the auditorium to monitor the audience. Your appearance is essential in providing a professional look, so for your shifts you will be required to wear black trousers or skirt with black shoes and a white shirt/blouse. We will provide you with lanyards for your student ID to be displayed at all times whilst on duty.

Ushers are required for all performances and many additional events. You would be required for anything up to 3 evenings (4hrs per shift) in a week during the months of November-April, and outside of this time there is frequently a requirement for ushers most weekends and a number of evenings.

None

- A responsible attitude and a good manner when dealing with the public
- Punctuality is essential
- Previous experience in a customer services related role
- Excellent communication skills, including regularly managing shift allocations with theatre manager and colleagues via email
- Some experience, enthusiasm or knowledge of theatre
- Good organisational skills to manage shifts that will not be on a regular pattern
- Availability and flexibility
- Being London-based year round would be helpful but not essential.