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IT Officer
Job Description
Job Description
The Drug Control Centre is seeking an enthusiastic, committed individual to work within an accredited laboratory environment carrying out sports testing. The role is dynamic and involves supporting the senior IT officer to ensure that the Laboratory Information Management System (LIMS) for the Drug Control Centre is fit-for-purpose and running smoothly in order to maintain accreditation to ISO 17025 and World Anti-Doping Agency (WADA) International Standard for Laboratories. This will require the post holder to be knowledgeable and competent in the use of standard software packages such as Excel, Access and ideally Power-BI. An understanding of data management and processing is needed since the postholder will be required to produce standard information about sample throughput and validate spreadsheets for laboratory analysts..
The Post holder will be a member of the DCCs IT team, providing high quality expertise in IT for sports testing purposes. This will include oversight of the laboratory PCs (hardware and software). We are seeking an organised, efficient individual who can both work alone and within a team. Some routine work within sample receipt will also be required under the direction of the Senior IT officer to support analysts with IT issues as well as administrative staff in registration and reporting of results onto LIMS. This role is wholly campus-based because of the confidentiality and security requirements of the position and WADA requirements for data integrity.
The post holder will:
- Contribute to the delivery of a bespoke IT service across the Drug Control Centre
- Support the Senior IT Officer to ensure the efficient functioning of the test result and other analytical data created through the analysis of biological samples in accordance with the World Anti-Doping Agency (WADA) Code?s International Standard for Laboratories and World Anti-Doping Agency and ISO 17025 accreditations
- Support the smooth running of the LIMS from booking in samples, communicating data to analytical instruments, analysing samples, processing and archiving analytical data, to reporting the samples to the correct authorities (such as UK Anti-Doping and professional sports bodies).
- Under the direction of the Senior IT Officer develop knowledge and understanding of the use of Power-BI for the dissemination of management information and to provide Key Performance Indicator reports as required by the Laboratory Operations Manager or other members of the senior team
- Support the Senior IT Officer within the Drug Control Centre to ensure the maintenance and continuous improvement of the LIMS Systems.
- Assist the Senior IT Officer with producing Invoices and management reports
- Assist the Senior Quality Manager to implement, review and validate DCC spreadsheets and maintain electronic records of all DCC spreadsheet (both controlled and non-controlled).
- Take responsibility for the IT software and hardware Inventory and maintain up-to-date electronic records
Qualifications
n/a
Skills
IT
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Main duties associated with this post are:
- Software installation and configuration
- Operating system image deployment
- Troubleshooting software installations
- IT record keeping and asset management.
- Respond to user requests via the school helpdesk.
- Support users both onsite and users working remotely.
- Provide IT technical support for events.
- PC hardware maintenance and upgrades.
- Automation using SharePoint Online and MS Office 365 low-code approach
- Lifting and moving of equipment e.g. system units, computer monitors and printers.
- Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.
Qualifications
At least 1 of the following :
CompTIA Security+ qualifications or Microsoft Fundamental qualifications (SC-900, AZ-900, etc)
Also..
- Currently registered students at Queen’s University, Belfast entering pre-final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, MSc Applied Cyber Security with professional internship, BSc Computing and Information Technology/Business Information Technology.
- 50% average to date in all modules taken to date.
- All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application).
- Understand Windows Networked environment and know how to configure network settings on a windows machine.
- Experience of upgrading or maintaining PC hardware.
- Experience of installing software or operating systems.
Skills
- Understand Windows Networked environment and know how to configure network settings on a windows machine, install and troubleshoot
- Understand Linux environment (Ubuntu etc)
- Experience of upgrading or maintaining PC hardware.
- Experience of installing software or operating systems.
Location: Holloway Learning Centre and Aldgate Library
Provide first-line IT and Media support and advice contributing to the provision of a comprehensive and efficient ICT and Media support service to University students and staff. This post involves shift work during term time at different University sites.
• Day-to-day IT and Media support and advice
• Provide appropriate technical support to Students and Staff
• Issue and return loan equipment
• Provide induction and training support
Qualifications
Experience of working in an IT or Media support environment for at least one year or a current student in an IT or Media related degree.
Having at least 2 A levels Grades A-C or an equivalent qualification and combination of education and experience, IELTS Level 7.
Skills
• A good understanding of customer service
• An understanding of the role of IT and media in a teaching and learning context.
• A good knowledge of IT and Media hardware capable of comparing functional differences between different equipment and performing initial hardware fault diagnosis
• A competent user of IT and Media hardware and software able to explain basic usage to others
• Knowledge of call management practices and effective record keeping
• A basic knowledge of IT Service Management best practices i.e ITIL
• Good interpersonal skills – ability to interact and work effectively with customers and colleagues
• Good numeracy and literacy skills – a clear ability to understand written instructions and produce clear documentation
• Ability to work under pressure during busy periods and with minimum supervision
• Initiative and self-motivation in the approach to work and in dealing with problems.
• Installation and configuration of IT and Media facilities
• Diagnosis and solution of faults in IT and media related problems
To organise & catalogue a stock of IT equipment on an inventory list in an Excel spreadsheet.
Duties:
We require a person for 2 full days to organise a stock of IT equipment. The equipment includes, monitors, basic peripherals and cables.
Location:
James Clerk Maxwell Building, Waterloo Campus
Qualifications
N/A
Skills
Experience in using Excel Have the physical capabilities to move equipment, sort and record within a confined space.
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