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Enrolment Customer service officer
Job Description
Customer service enrolment officer
Responsible to: Registration Manager
Purpose of Job:
The University enrols the majority of its? new students during September. This academic year enrolment is being carried out in two phases: with some students enrolling entirely online, but the majority enrolling partially online followed by a face to face appointment. A key part in the face to face process is the post of Fees/Quality Assurance Officer. The role is required to
- carry out complex assessments
- determine fees and funding status, according to legislation and university policies
- determine tuition fee liability and provide information on payment options
- provide quality assurance on data collected during the enrolment process to inform funding and statistical returns and generate tuition fee income
- deliver a highly efficient and customer focused service
Main Roles & Responsibilities:
- To apply criteria to assess whether students have the right to study in the UK according to the immigration/visa status
- To apply criteria to assess whether students can be categorised as Home/EU or Overseas for fees and funding purposes
- To check identification and verify documentation
- To enrol students according to defined procedures
- To provide detailed knowledge and advice on the process of Higher Education Student Support for Home and EU undergraduates
- To provide quality assurance to ensure data collection is accurate and complete, in line with the range of student funding sources
- To advise students on the next steps in the process of starting their HE courses
- To welcome students to London South Bank University and ensure that the enrolment process is as efficient and customer focused as possible
Qualifications
Under Graduate Degree Preferred
Skills
Selection Criteria:
- Knowledge of the Student Support process for students in Higher Education in the UK
- An understanding of the various methods of tuition fee support open to Home/EU and International full and part time undergraduate and postgraduate students
- Ability to accurately apply rules based on highly complex legislation to determine student?s status for fees and funding purposes
- Able to understand and apply rigorous quality assurance procedures
- A high level of numeracy skills to carry out accurate calculations and quote fees
- Excellent customer service skills
- Proven face to face communication skills
- Good command of the English language
- Ability to deal sensitively with students whose first language is not English
- Experience of working as part of a team
- IT literate
- Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event
MORE JOBS LIKE THIS
LSBU?s Content & Creative Team are offering two fixed term roles helping to support content creation for the university.
The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms.
The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges.
You?ll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You?ll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU.
There may be the possibility of permanent roles in Spring/Summer 2025.
To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria).
Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made.
Qualifications
Main Roles & Responsibilities:
To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU.
Support, or lead, filming requirements and creative direction where necessary with the MRC (Marketing Recruitment and Communications) department and wider business.
Manage an audit of digital content and identify areas for improvement.
Repurpose existing content and update brand templates for use across digital channels.
Work with team members to respond to new briefs and determine content requirements.
Take a lead on editing video and photographic content.
Help support Student Ambassadors, including assigning tasks once agreed and coordinating projects.
Ensure that no content brings LSBU into disrepute.
Support the content Team with administrative tasks, social media monitoring requirements and research as appropriate.
Skills
Purpose of Job:
To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges.
The role is required to
deliver a highly effective editing service
carry out filming projects
maintain an image database
support photography requirements
assist with design templates.
assist with social media monitoring and daily posting activity.
LSBU's Content & Creative Team are offering two fixed term roles helping to support content creation for the university.
The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms.
The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges.
You'll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You'll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU.
There may be the possibility of permanent roles in Spring/Summer 2025.
To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria). Please send your CV and Cover Letter to Helen Marshall - marshah5@lsbu.ac.uk
Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made.
Qualifications
Main Roles & Responsibilities:
To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU.
Support, or lead, social media requests and help to provide creative direction where necessary with the MRC team and wider business.
Work with team members to respond to new briefs and determine content requirements.
Manage an audit of content and identify areas for improvement.
Repurpose existing content and help create template options for digital channels.
Help to support Student Ambassadors, including assigning tasks once agreed and coordinating projects.
Ensure that no content brings LSBU into disrepute.
Support the content Team with administrative tasks, evaluation and research as appropriate.
Skills
Purpose of Job:
To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges and help manage social media requirements.
The role is required to
Deliver visual content for a range of communication channels
Manage social media monitoring and reporting
Maintain a content database
Support additional photography and filming requirements where necessary
assist with design templates.
LSBU's Content & Creative Team are offering two fixed term roles helping to support content creation for the university.
The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms.
The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges.
You?ll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You?ll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU.
There may be the possibility of permanent roles in Spring/Summer 2025.
To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria). Please send your applications to Helen Marshall - marshah5@lsbu.ac.uk
Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made.
Qualifications
Main Roles & Responsibilities:
To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU.
Support, or lead, social media requests and help to provide creative direction where necessary with the MRC team and wider business.
Work with team members to respond to new briefs and determine content requirements.
Manage an audit of content and identify areas for improvement.
Repurpose existing content and help create template options for digital channels.
Help to support Student Ambassadors, including assigning tasks once agreed and coordinating projects.
Ensure that no content brings LSBU into disrepute.
Support the content Team with administrative tasks, evaluation and research as appropriate.
Skills
Job Description: Content Officer (social media & digital)
Responsible to: Senior Manager, Content & Creative
Purpose of Job:
To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges and help manage social media requirements.
The role is required to
Deliver visual content for a range of communication channels
Manage social media monitoring and reporting
Maintain a content database
Support additional photography and filming requirements where necessary
assist with design templates.
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