Enrolment Customer service officer Job - London - South East | Office, Clerical & Administration

Job Description

Responsible to: Registration Manager

Purpose of Job:

The University enrols the majority of its? new students during September. This academic year enrolment is being carried out in two phases: with some students enrolling entirely online, but the majority enrolling partially online followed by a face to face appointment. A key part in the face to face process is the post of Fees/Quality Assurance Officer. The role is required to

carry out complex assessments
determine fees and funding status, according to legislation and university policies
determine tuition fee liability and provide information on payment options
provide quality assurance on data collected during the enrolment process to inform funding and statistical returns and generate tuition fee income
deliver a highly efficient and customer focused service

Main Roles & Responsibilities:

To apply criteria to assess whether students have the right to study in the UK according to the immigration/visa status
To apply criteria to assess whether students can be categorised as Home/EU or Overseas for fees and funding purposes
To check identification and verify documentation
To enroll students according to defined procedures
To provide detailed knowledge and advice on the process of Higher Education Student Support for Home and EU undergraduates
To provide quality assurance to ensure data collection is accurate and complete, in line with the range of student funding sources
To advise students on the next steps in the process of starting their HE courses
To welcome students to London South Bank University and ensure that the enrolment process is as efficient and customer focused as possible

Qualifications

Under Graduate degree Preferred

Skills

Knowledge of the Student Support process for students in Higher Education in the UK
An understanding of the various methods of tuition fee support open to Home/EU and International full and part time undergraduate and postgraduate students
Ability to accurately apply rules based on highly complex legislation to determine student?s status for fees and funding purposes
Able to understand and apply rigorous quality assurance procedures
A high level of numeracy skills to carry out accurate calculations and quote fees
Excellent customer service skills
Proven face to face communication skills
Good command of the English language
Ability to deal sensitively with students whose first language is not English
Experience of working as part of a team
IT literate
Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event

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Qualifications

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Skills

Experience; - Experience of working with children and/or young people - Experience of delivering tours or presentations Skills; - Ability to prioritise workload -Good attention to detail - Excellent verbal and written communication skills - Confident speaker with the ability to engage audiences - An eagerness to attract students to study at King?s College London - Ability to absorb new information