Enrolment Fees And Quality Officer

Job Description

Purpose of Job:

The University enrols most of its? new students during September. This academic year enrolment is being carried out in two phases: with Home students enrolling entirely online, and International students enrolling partially online followed by a face-to-face appointment. 

The Enrolment Customer Service team will provide support to applicants going through the online enrolment processes to ensure they understand how to complete the tasks, upload documentation and answer queries that arise.

THIS ROLE IS ONSITE WORKING - THERE IS NO HYBRID WORKING AVAILABLE

Main Roles & Responsibilities:

To supervise and support the enrolment customer service team to answer queries, using a variety of communication methods, from applicants going through the online enrolment process in the following ways:

  • Complete Salesforce and Enrolment Customer Service training  
  • Use the QLV4 student record system and student lists to identify applicant or student?s stage in the enrolment process 
  • Signpost applicants and new students to appropriate teams
  • Answer applicant and new student general queries 
  • Use Salesforce efficiently to answer enrolment queries 
  • Aid applicants along the online enrolment portal 
  • Raise technical issues with online enrolment with Supervisor 

 



Qualifications

Undergraduate degree or equivalent (preferred).



Skills

Selection Criteria:

  • Excellent customer service skills
  • Proven communication skills
  • Good command of the English language
  • Ability to deal sensitively with students whose first language is not English
  • IT literate
  • Helpful and able to pass on clear and concise instructions and information to students
  • Experience of working as a team
  • Proactive in problem resolution
  • Flexible attitude to work, willing to undertake various duties as required to ensure the efficient operation of the enrolment event
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BSc in Psychology or equivalent, including knowledge of ADHD. 



Qualifications

NONE



Skills

Prior podcasting/audio experience 

Grant writing for AHRC CIP awards



Qualifications

PhD



Skills

Strong grant writing experience

LSBU?s Content & Creative Team are offering two fixed term roles helping to support content creation for the university. 

The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms. 

The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges. 

You?ll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You?ll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU. 

There may be the possibility of permanent roles in Spring/Summer 2025. 

To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria). 

Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made. 

 



Qualifications

Main Roles & Responsibilities:  

To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU. 

Support, or lead, filming requirements and creative direction where necessary with the MRC (Marketing Recruitment and Communications) department and wider business. 

Manage an audit of digital content and identify areas for improvement. 

Repurpose existing content and update brand templates for use across digital channels. 

Work with team members to respond to new briefs and determine content requirements. 

Take a lead on editing video and photographic content. 

Help support Student Ambassadors, including assigning tasks once agreed and coordinating projects. 

Ensure that no content brings LSBU into disrepute. 

Support the content Team with administrative tasks, social media monitoring requirements and research as appropriate. 



Skills

Purpose of Job:  

To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges.  

 

The role is required to   

deliver a highly effective editing service  

carry out filming projects 

maintain an image database 

support photography requirements 

assist with design templates. 

assist with social media monitoring and daily posting activity.  

  

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