Manager on Duty Job - London - South East | Office, Clerical & Administration

Job Description

LSBU Active Sports Centre Casual Staff Cover: Manager on Duty

Various dates and times around the operational hours of the business (various - subject to availability)

Time: Various, minimum available: 7 hours per month

Qualifications

Requirements (E = Essential / D = Desirable)

Timekeeping & punctuality (E)
Excellent organisational skills (E)
Professional, friendly, problem solving attitude (E)
Clear DBS (E)
Safeguarding Certificate (E)
Knowledge/experience of supervisory responsibilities in a workplace environment (E)
Experience and knowledge in customer service processes (D)
Experience in managing bookings, diaries and taking card payments (D)
Experience in taking card payments and completing end of day banking (D).

Skills

Role: The role will act as a Manager on Duty, supervising the centre and team you are working with, to ensure the safe and effective running of the facilities. This will include ensuring facility space set up and break down is completed accurately and on time, that the centre remains clean and tidy, is checked regularly and any faults reported to Estates, and engineers visiting on site are liaised with to complete outstanding tasks fully. Some handling of customer queries and complaints is expected, general trouble shooting and management of facilities and report of faults as and when they occur. Training and support will be provided by the senior management team, and any serious complaints or building defects will be expected to be passed on to them for assistance.

The role will also involve supporting the receptionist at front of house, while will require excellent customer service skills as well as answering customer and staff in person queries, calls and emails; taking card payments and bookings; administering memberships, giving centre tours when required.

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Qualifications

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Skills

Experience; - Experience of working with children and/or young people - Experience of delivering tours or presentations Skills; - Ability to prioritise workload -Good attention to detail - Excellent verbal and written communication skills - Confident speaker with the ability to engage audiences - An eagerness to attract students to study at King?s College London - Ability to absorb new information