Programme Officer Job - London - South East | Office, Clerical & Administration

Job Description

Grade 4 Programme Officer (Timetabling)

Temporary from 27th March to 9th May 2024 (excluding UK Bank Holiday) Kings College London, Guy’s Campus (Tower Wing, Floor 18, Academic Centre Office) SE1 9RT.

Candidates must be available throughout the dates specified above. Annual leave will not be viable. Work will be on campus (hybrid/remote working not available for this assignment).

Role purpose

Working as a member of the programme administration team, who deliver high-quality customer experience to relevant stakeholders throughout preparation for teaching support for the student lifecycle, from pre-enrolment activities, through to graduation. Resolving day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), assisting with annual tasks for curriculum set up and implementation.

Your primary role will scheduling our non-clinical undergraduate programme timetables, quality assuring data integrity and making amendments to sessions as necessary in response to changing business needs. You will be working alongside our clinical scheduling team to ensure student timetables are cohesive, with highest data integrity and adequate venue provision.

Highly accurate data entry will be a significant portion of this role’s responsibilities. You must be confident in maintaining consistent attention to detail during the working day whilst performing repetitive tasks.

Key Accountabilities

Work with relevant colleagues within programme administration to produce undergraduate timetables, including all room booking requests, following the FoDOCS timetabling processes.

Work flexibly as part of a team, supporting others in times of high-volume activity. Covering staff absence as and when required, including in student facing activities (e.g. student reception).

Identify and investigate any low-level data discrepancies, escalating these matters to the Non-Clinical Programme Manager.

Notify the Non-Clinical Programme Manager of any challenges or data integrity risks/problems.

To take personal accountability to ensure all key performance indicators towards timetable creation are met during assignment, including data quality.

Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection and GDPR working in accordance with KCL’s university regulations.

To work with professional excellence, in accordance with, and to represent, KCL’s workplace values.

Carry out any other duties, commensurate with the post, as required.

About the Faculty of Dentistry, Oral & Craniofacial Sciences

As the largest, most influential centre of excellence in the UK for oral and dental research, with an outstanding record for quality assurance in learning and teaching, King’s College London Faculty of Dentistry, Oral & Craniofacial Sciences is one of the top five centres of excellence for dental education, research and oral healthcare provision in the world. The Faculty’s international excellence in research has been confirmed by the outcome of the 2008 UK Research Assessment Exercise (RAE).

Our international reputation attracts students and staff from across the globe. The largest dental academic centre in the UK, we teach over 800 undergraduate students, 260 graduate taught students including 160 on flexible learning programmes and over 100 graduate research students. The Faculty provides both routine and specialist clinical care and educates and trains dental personnel at all levels, including dental care professionals. Our internationally renowned Faculty undertakes and actively promotes cutting edge basic, clinical and translational research in collaboration with its world-famous partner hospitals – Guy’s, King’s College and St Thomas’.

Working hours are 09:00-17:00 (requests for 09:30-17:30 will be considered)

Qualifications

Degree / A-Level qualified, or equivelent.

Skills

Strong prioritisation skills in a fast-paced environment

Expert attention to detail and accuracy.

Experience of learning new software systems

Intermediate to advanced Microsoft Office Excel skills

Professional and diplomatic communication skills

Experience of working with shifting information and priorities

Self-motivated, customer focused with common sense approach

Desirable: experience in timetabling / scheduling role, preferably in the HE sector

Desirable: experience using HE timetabling software

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