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Residences Support Team Coordinator
Job Description
The main purpose of this role is to provide administrative support to the Residences Wellbeing Manager during the onboarding summer period for the Residence Welfare Lead team. The Residences Welfare Leads (RWLs) provide a live-in pastoral, wellbeing support service to our students in Halls during the evenings, night-times and weekends, when centralised support services may be closed. In the 2024/25 academic year, we will have 42 volunteer workers in our Residence Welfare Lead team, across 13 Halls of Residences. The team is led by 6 Welfare Team Leaders. We have 24 current RWLs from the 2023/24 academic year returning for the 2024/25 year, and we are recruiting for a further 18 voluntary workers to join the team from the staff and student community at King's.
The recrutiment for the 18 additional team members should be completed by the end of June, with July being the onboarding and move in for the team. August is then the main training period, ready for the move-in of our resident students in September.
The main duties of this role will include:
- Complete a handover with the Residences Welfare Volunteer Manager prior to their leaving the team on 27/6/24.
- Cental point of contact for voluntary workers throughout July - September, managing queries and resolving questions.
- Coordinate all voluntary worker paperwork, ensuring it is all completed and filed accurately and a comprehensive team rosta is put together to track and monitor all essential onboarding activities.
- Supporting and participating with the organisation and delivery of training to the RWL team, which may include liaising with external trainers, organising training materials and delivering training content (if appropriate - experience depenedent).
- Organise all necessary team ordering for posters, contact cards, team photos, emergency grabs bags and uniforms, and ensure this is all delivered to the correct people/site teams.
- Ensure RWL teams site is fully up to date with relevant materials.
- Support with the organisation of RWL team move-ins, including organising transport, informing sites of arrivals and departures and ensure RWLs are informed and reminded of the moving arrangements.
- Ensure all site teams are informed of their RWLs for the next academic year, providing a pack of information so all sites are aware and confident of the role.
- Support new Volunteer Workers to settle into their roles.
- Support with any ad-hoc recruitment activities as needed such as shortlisting, interviewing, note taking and communication as needed.
- Coordinate with RWL team and Resilife to plan move-in activities for the RWL team to ensure visibility.
- Work with marketing to put together social media content for residents arriving to King's in September on the RWL team.
- Support the Welfare Team leaders with any administrative or team-related needs.
Please note: this is not an exhaustative list.
This is a full time (35 Hours per week) Monday – Friday, with some evening and weekend work required at key points within the year. As this role oversees a team of night shift workers, a degree of flexibility in standard working hours may be required. Core working hours for the department are 10am – 4pm, with your typical shifts being 9-5pm.
Qualifications
Mental Health First Aid certificate or similar training (ideally Instructor Member with Mental Health First Aid England or similar).
Skills
Essential criteria
Excellent organisational skills and the ability to work effectively with a high volume of admin required.
Good understanding of administration, notably managing and collating team paperwork, note taking and inbox/query management.
Strong ability to adapt, be solution-focused and be flexible to a fast-paced and changeable work environment.
Experience with developing and presenting training or leading on meetings to a large team.
Experience of managing work confidentially, effectively, and sensitively and ability to maintain professional boundaries.
Evidence of emotional resilience and ability to work calmly under pressure, containing anxiety in self and others and exhibiting strong interpersonal and communication skills.
A need to interpret rules, procedures and regulations and provide advice to others on how they should be applied.
Confident IT user, including Microsoft 365 and Outlook.
Desirable criteria
Experience with supervising or managing welfare staff/workers/volunteers/students.
Knowledge and understanding of the range of issues which may affect University students e.g. debt, relationships, drug/alcohol abuse.
MORE JOBS LIKE THIS
LSBU?s Content & Creative Team are offering two fixed term roles helping to support content creation for the university.
The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms.
The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges.
You?ll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You?ll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU.
There may be the possibility of permanent roles in Spring/Summer 2025.
To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria).
Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made.
Qualifications
Main Roles & Responsibilities:
To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU.
Support, or lead, filming requirements and creative direction where necessary with the MRC (Marketing Recruitment and Communications) department and wider business.
Manage an audit of digital content and identify areas for improvement.
Repurpose existing content and update brand templates for use across digital channels.
Work with team members to respond to new briefs and determine content requirements.
Take a lead on editing video and photographic content.
Help support Student Ambassadors, including assigning tasks once agreed and coordinating projects.
Ensure that no content brings LSBU into disrepute.
Support the content Team with administrative tasks, social media monitoring requirements and research as appropriate.
Skills
Purpose of Job:
To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges.
The role is required to
deliver a highly effective editing service
carry out filming projects
maintain an image database
support photography requirements
assist with design templates.
assist with social media monitoring and daily posting activity.
LSBU's Content & Creative Team are offering two fixed term roles helping to support content creation for the university.
The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms.
The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges.
You'll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You'll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU.
There may be the possibility of permanent roles in Spring/Summer 2025.
To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria). Please send your CV and Cover Letter to Helen Marshall - marshah5@lsbu.ac.uk
Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made.
Qualifications
Main Roles & Responsibilities:
To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU.
Support, or lead, social media requests and help to provide creative direction where necessary with the MRC team and wider business.
Work with team members to respond to new briefs and determine content requirements.
Manage an audit of content and identify areas for improvement.
Repurpose existing content and help create template options for digital channels.
Help to support Student Ambassadors, including assigning tasks once agreed and coordinating projects.
Ensure that no content brings LSBU into disrepute.
Support the content Team with administrative tasks, evaluation and research as appropriate.
Skills
Purpose of Job:
To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges and help manage social media requirements.
The role is required to
Deliver visual content for a range of communication channels
Manage social media monitoring and reporting
Maintain a content database
Support additional photography and filming requirements where necessary
assist with design templates.
LSBU's Content & Creative Team are offering two fixed term roles helping to support content creation for the university.
The two roles are predominantly the same but one with more focus on editing and filming whilst the other offers more experience with social media, monitoring and content creation for platforms.
The role of a Content Officer will be fast-paced and exciting, often working to new briefs and helping to provide expertise to a number of different content challenges.
You?ll work alongside content creators with expertise in graphic design, recruitment and social media and filming and photography so will be hands on and able to obtain experience across all disciplines. You?ll not only learn new skills but also will work alongside current students, who feature in our content, directing and managing content projects and work as part of the wider Marketing, Recruitment and Communications function here at LSBU.
There may be the possibility of permanent roles in Spring/Summer 2025.
To apply please provide your CV and a covering letter detailing why you are suitable for the role (referencing the selection criteria). Please send your applications to Helen Marshall - marshah5@lsbu.ac.uk
Teams/Telephone interviews will take place as and when applications are received, and the job advert will be closed when appointments have been made.
Qualifications
Main Roles & Responsibilities:
To work alongside the Senior Content Officer, Senior Content Producer and Senior Graphic Designer to produce and maintain digital promotion assets for LSBU.
Support, or lead, social media requests and help to provide creative direction where necessary with the MRC team and wider business.
Work with team members to respond to new briefs and determine content requirements.
Manage an audit of content and identify areas for improvement.
Repurpose existing content and help create template options for digital channels.
Help to support Student Ambassadors, including assigning tasks once agreed and coordinating projects.
Ensure that no content brings LSBU into disrepute.
Support the content Team with administrative tasks, evaluation and research as appropriate.
Skills
Job Description: Content Officer (social media & digital)
Responsible to: Senior Manager, Content & Creative
Purpose of Job:
To develop and deliver creative services that bring LSBU?s brand to life and fulfils the University?s promotional needs across a range of digital communications. The post-holder will generate compelling digital content and solutions to communications challenges and help manage social media requirements.
The role is required to
Deliver visual content for a range of communication channels
Manage social media monitoring and reporting
Maintain a content database
Support additional photography and filming requirements where necessary
assist with design templates.
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