Programme Officer

Job Description:
Supporting the Nightingale Student Hub in the Florence Nightingale Faculty of Nursing, Midwifery and Palliative Care's Programmes Team with welcoming students into the new academic year, You will work across the team to carry out a variety of tasks, as outlined below. This is a hybrid working role involving two days each week on our Waterloo Campus, and three days of remote working - please note, some weeks of this assignment may involve additional in-person activities which will require you to be on campus more than twice a week for those weeks. Please note this is a full-time post. 

Duties:
- Maintaining registers of attendance for student training and sending email chasers/rebooking students who missed sessions/have sessions outstanding. - Supporting in-person handouts of student equipment (such as uniforms and booklets). - Arranging uniform swaps and exchanges (receiving students' requests and assigning new uniform items to them as required). - Updating a catalogue of short courses with information as required and making this available to students. - Updating the Moodle site (KEATS) with information as required. - Collating information from forms completed by students and sending email chasers to those who have not completed by a set deadline. - Checking and cleaning data for input into a student records system (SITS). - Supporting the processes around student interviews (sending calendar invites, liaising with academic staff and the Admissions team). - Updating various Excel spreadsheet trackers with student information (related to areas as above, such as training, uniform collection, student interview information, and more). - Triaging shared mailboxes and responding to queries from students and academic staff (queries related to specific areas as above). 

Location:
3.15 JCMB, Waterloo

 

N/A

1. Excellent written and oral communication skills including the ability to draft documents and correspondence 2. Excellent organisation and time management skills 3. Strong numeracy skills and ability to analyse numerical data 4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems 5. Methodical, detail oriented and flexible approach to work, maintaining a high level of accuracy 6. Ability to work with a broad range of stakeholders in a professional and assured manner 7. Proactive with the ability to work independently as well as delivering within a team 8. Strong commitment to putting students first, with a customer-service focus, a commitment to personal accountability and continuous improvement 9. Comfortable with adapting to change, driving own professional development 10. Commitment to equality and diversity in the workplace