Summer Reservation & Revenue Manager

We are seeking a highly motivated Accommodation Professional to join the Residences team at King’s College London. Based in Great Dover Street Residences, Guy’s campus. You will be responsible for leading the summer accommodation targets and customer service to both internal and external customers.

If you are looking for the next stage in an already successful career, and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a competitive salary, excellent pension scheme and career development opportunities.

• Working with internal and external summer school clients, to deliver approximately one hundred thousand bed nights over a ten-week period. The role is the main point of contact for all summer accommodation requests.


• To manage enquiries and coordinate summer residential accommodation for all groups and individuals.


• To manage rate strategy for all Halls of Residences through all booking channels including Online Travel Agents (OTA’s).


• To implement and assist in an agreed marketing strategy and provide client support.


• To support residential groups across the residences team and be a point of contact for clients.


• To manage a small telephone call centre team in assisting clients in finding suitable accommodation over the summer.


• Manage current group bookings including obtaining and uploading delegate lists and room allocation.


• To provide accurate reporting on ADR and yields within the Halls of Residences and forecasting of future occupancy.


• To provide and identify peak & trough periods and adapting strategies to achieve the best market rates.


• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.


• To manage financial billing – invoices, check payments received and chase outstanding payments.

• Educated to graduate level or equivalent


• Excellent written and spoken English

Knowledge / skills

• Previous revenue management experience a Residential Venue/Hotel environment


• Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met


• Client management as well as account management experience


• Understanding of room rates and yield management


• Knowledge and understanding of PMS, channel management and revenue management systems and best practices


• Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams

• Oversee distribution strategy and execute effective yield management


• Analyse booking patterns and market trends


• Monitoring competitor performance


• Ensure all related systems are configured correctly, validated and working to full capacity


• Effectively manage and be in control of daily room inventory for each residences


• Ensure website booking process is maintained up-to-date and functional


• Evaluate performance of distribution partners and contracted rates (group, OTA, tour operator, corporate)


• Design and implement a strategic sales plan that expands customer base


• Achieve growth and hit sales targets


• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs


• Provides analysis of yield strategies, room statistics and performance trends


• Undertake financial transactions in accordance with the College’s financial regulations including:
  
  
  
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    • Credit/debit transactions (via PDQ)
    
    
    • Preparing, checking and following-up detailed client quotations
    
    
    • Requesting and monitoring appropriate deposit payments
    
    
    • Compiling and preparing accurate paperwork and invoices
    
    
    • Accurate recording of relevant financial data for marketing and management analysis purposes
    
    
    • Undertaking credit checks in respect of new clients (in conjunction with Credit Control).
    
    
    
    
  
  
  
  


• Manage and collate feedback from clients and review with key Stakeholders.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.