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Library and Student Advisor Croydon-Temporary cover
Job Description
Key Responsibilities
- Frontline customer service from help points in person, by phone and online including:
- Trouble shooting IT issues and IT problem solving for users with varied skills and abilities.
- Answering library resource information and search enquiries and carrying out library account service procedures.
- Answering first line enquiries on a range of student issues such as Course Enquiries, Disability support, Accommodation, Finance, Wellbeing, Skills for Learning and International student advice.
- Making referrals and appointments to our specialist Student Advisors and our Academic Skills, Information Literacy, and Digital Skills teams where necessary.
Contribution to the day to day running of the Library/Student Centre including:
- Assisting in maintaining a welcoming and safe learning environment in the Library/Student Centre including carrying out basic health and safety checks and addressing customer issues.
- Assisting customers with their registration and induction to the services available from the Library/Student Centre including the range of services available online and including delivering initial induction sessions and tours.
- Providing additional library and student IT support for users with disabilities or dyslexia and other specific user groups such as part-time learners, alumni, and visiting users.
- Daily library tasks related to book and laptop circulation, student records, debtor records and inter-site loans and Collection management activities which may include processing learning resources materials, withdrawals, status changes, labelling and repairs, shelving and tidying materials, along with occasional contribution to acquisitions/metadata projects as required by colleagues in our Southwark Campus Information Resources Management team.
- Stock management of processing materials and customer consumables as required.
- Taking part in the regular collection of necessary data and statistics and collect user feedback through a variety of channels including taking part in UX exercises to contribute to continuous service improvement.
This list is not exhaustive. The postholder will be expected to carry out relevant and related tasks as commensurate with the current grade and agreed with the Line Manager or their nominee.
Qualifications
please see above
Skills
Person specification / Selection criteria
Qualifications
A - Literacy and numeracy abilities to GCSE standard.
B - Experience and confidence with a range of IT applications including a knowledge of modern technologies, platforms, and use of mobile devices.
C – Experience of providing a high level of customer services and excellent customer service skills.
D - Methodical approach and attention to detail.
E - Flexible and adaptable approach to work with the ability to work under pressure and unsupervised.
F - Flexibility to allow agreed evening and/or weekend duties.
G – Excellent communication skills – verbal, written, and electronic.
H – Ability and willingness to contribute to successful teamwork in line with LSBU’s values.
MORE JOBS LIKE THIS
Position: Sports Ground Assistant (Casual)
Location: New Malden Sports Ground
Organisation: King's Sport
Overview:
King's Sport are seeking enthusiastic and customer-focused individuals to join our Front of House team at New Malden Sports Ground. The ideal candidates will be the first point of contact for our visitors, ensuring a welcoming and enjoyable experience for all.
Responsibilities:
- Greet and assist visitors with a friendly and professional demeanour.
- Provide information about the sports ground, events, and facilities.
- Manage entry to the ground.
- Ensure the cleanliness and organisation of the front of house areas.
- Address and resolve visitor inquiries and complaints promptly.
- Collaborate with other team members to ensure smooth operations.
- Monitor safety procedures.
- Set up sports pitches.
- Basic First Aid.
- Opening and locking up the site securely.
Qualifications
None
Skills
Requirements:
- Previous experience in customer service or hospitality.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work evenings and weekends as required.
- First Aid trained (desired) or First Aid training will be provided.
- Able to both follow instructions correctly and use own initiative.
- A passion for sports and a positive attitude.
Why Join Us?
At King's Sport, we value our staff and strive to create a supportive and enjoyable work environment. If you have a passion for sports, hospitality and enjoy working in a dynamic team, we would love to hear from you!
We wish to appoint a student who will support the South London Stroke Register (SLSR) team within the School of Life Course and Population Sciences with the entry and verification of research data. The SLRS, led by the stroke research group at King?s College London, is the largest and longest running registry of stroke patients internationally, with over 8,600 patients registered since 1995. It aims to recruit all patients with a first stroke in a defined geographical area of South London to estimate the incidence, acute care and short- and long-term needs of stroke survivors in a multi-ethnic inner-city population. The cohort is used by multi-disciplinary groups to address relevant questions to the local population and stroke survivors, and also at a national and international level. The post holder will work within a multi-disciplinary team and in close collaboration with the data and programme manager and fieldworkers of the SLSR. Key duties will involve: ? Entry of questionnaire data into the study software (Teleform) ? Verification and review of the entered research/health data
Qualifications
No specific qualifications are required for the job.
Skills
No specific prior experience or skills required. General IT knowledge expected and basic medical knowledge is useful; we will instruct the applicant in the relevant software (Teleform).
As part of a research project on interoperable technologies and standards development for virtual worlds and the Metaverse, Medialab requires desk-based research on development practices by key technology vendors. You will be required to conduct technology Horizon Scans, investigate marketing communications, and developer roadmaps to determine strategic direction of a company involved in Metaverse development.
You will be required to complete a report on your findings, full guidance on the format of this report will be provided.
The rate of pay for this role is ?17.51 per hour, it is envisaged that this role will take between 30-45 hours to complete.
Undertake supervised research in accordance with programme goals as a research team and project member
Investigate key subject areas using the Government Office for Science Futures Toolkit ? Horizon Scan methodology
Collaborate on original research and provide recommendation to other staff and on own specialist areas of expertise
Participate in internal networks for the exchange of information and to quickly form working relationships.
Qualifications
Degree or equivalent in Computer Science or relevant area.
Have or be about to obtain a postgraduate qualification involving an element of research training.
Experience in conducting literature reviews, quantitative and qualitative data collection and demonstrate high level of analytical capability.
Ability to assess, organise, analyse resources, and communicate effectively, in written form, digital presentations and oral presentations.
Independent time management skills, attention to detail and ability to contribute to group activities.
Evidence of being able to work flexibly and to meet deadlines.
Willingness to work as part of a team.
Skills
Undertake supervised research in accordance with programme goals as a research team and project member
Investigate key subject areas using the Government Office for Science Futures Toolkit ? Horizon Scan methodology
Collaborate on original research and provide recommendation to other staff and on own specialist areas of expertise
Participate in internal networks for the exchange of information and to quickly form working relationships.
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