The University of Lincoln is looking to appoint a highly motivated Duty Manager to join our team based in the Sport and Fitness Centre, situated on our Brayford Campus. This is an excellent opportunity for a proactive individual to join a high profile, professional organisation with excellent opportunities to grow and develop.
Working as part of a small team, you will head up the Reception team, ensuring that regular coaching and training is carried out. You will maintain standards ensuring compliance in all areas. In addition, you will ensure that exceptional customer service is at the forefront of every member interaction. Acting as the first point of contact with customers and staff, you will provide a professional service and manage customer enquiries. This is a new role so you can make it your own, developing the student experience at the heart of what you do.
Our receptionists play a crucial role in creating the first impression for our members when visiting. They are the face of our business and are responsible for delivering the Sport Lincoln experience as soon as our members walk through our doors. They have expert knowledge of the business and pride themselves on providing first class customer service.
As Duty Manager you will play a key role in overhauling key operational procedures and implementing policies to ensure we are a modern and engaging service to all users. You should have great vision with a forward-thinking mind.
With a commitment to providing exceptional customer service, you will have experience of working in a customer focused environment, with administrative experience. You will have excellent communication skills, with the ability to effectively communicate with a diverse customer base and have the ability to develop effective relationships and persuade and negotiate with others. With excellent planning, organisation and prioritising skills, you will have the ability to work effectively with others and work under pressure during challenging situations.
Situated in the heart of a beautiful and historic city, the University of Lincoln offers a fantastic working environment, within walking distance from the train and bus stations.
You will receive 30 days annual leave (plus university closure days), discounted gym membership and access to many local discounts and benefits.
The role is 37 hours per week, and will cover early mornings, evenings, weekends and Bank Holidays.
Closing Date: 03 Jan 2022
Category: Administrative and Professional Services