Customer Service & Call Centres

We are looking for a motivated and creative student to support our department's communications efforts. In this role, you will:

• Assist with content creation for our communication channels, including social media, website, blog, and mailing lists.
• Help manage and grow our social media presence.
• Support the organisation and promotion of department events.
• Assist with general communications tasks, such as drafting posts, updating web content, and maintaining mailing lists.

Currently enrolled in a BA or MA programme.

• Experience creating content for websites and social media platforms.
• Strong written and verbal English language skills.
• Organisational skills and experience in event coordination.
• Ability to work with spreadsheets (e.g., for mailing lists, scheduling, analytics).
• Proactive and detail-oriented approach to tasks.

The role involves working closely with the Student Experience Team to enhance and support exceptional, enriching experiences for students. Successful candidates will be part of a team dedicated to engaging with students and providing them with the appropriate support and guidance when needed. The Student Experience Assistant position is open to all students, including both undergraduate and postgraduate. Given certain aspects of the role, we particularly encourage applications from international students and individuals who are fluent in multiple languages. 

Major Duties - 

Customer Service: Work as part of the Student Experience Team to deliver excellent customer service by responding promptly to student and staff queries, signposting services, and promoting student activities.

University Ambassador: Represent the University as an Ambassador while performing all duties.

Student Information Point: Act as the first point of contact for students at the Student Information Point and One Elmwood, answering queries, promoting services, and directing students to the relevant information or platforms.

Collaboration & Support: Work with various services to address student queries and signpost essential resources (e.g., support services, Student Wellbeing, Careers and Student Support).

Campus Support: Assist with campus duties, including the pre-semester engagement program, orientation, and supporting students with settling in. Help with additional projects to improve student awareness of available services.

Event Management: Support the setup, and delivery of student-led events, including technical and logistical support (e.g., room setup, registrations).

Administrative Support: Perform tasks using Microsoft Office applications (Word, Excel, MS Teams), including data entry, filing, and managing spreadsheets.

Marketing Contribution: Assist with the promotion and marketing of student services, contributing to content creation and social media efforts.

Additional Duties: Complete any other tasks reasonably requested by the supervisor.

Application Process:  

Interested applicants can apply through QWork via the link below:- 

https://www.q-work.co.uk/  

Please apply by submitting an up-to-date CV with your education and employment history, including any paid and voluntary roles you have undertaken, as well as the experience and skills you acquired. 

Please submit a supporting cover letter.  

There is no minimum or maximum word limit, but a minimum suggestion would be 400+ words. 

Applications close at 5pm on 01/04/2025. Late applications will not be accepted. 

Within the Cover Letter, ensure that you address both the Essential and Desirable Criteria, as these are used by the shortlisting panel to assess your eligibility. It is important to provide clear evidence of how you meet these criteria.  

Please refer to Essential Criteria.

Applicants must be enrolled as students at Queen's University Belfast for the 2025/26 academic year and remain students until June 2026. Otherwise, their application will not be considered.

Hours will be available from July 2025 until July 2026. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.

Essential Criteria:  

• At least three months experience of undertaking a role requiring customer service skills or experience in delivering talks, workshops, etc. 
• Experience of working within a team. 
• Ability to communicate effectively and clearly. 
• Experience of managing and delivering a project. 
• Experience of organising and/or promoting events/activities. 
• Experience using MS Office packages, including Word, Excel and PowerPoint. 
• Available to work flexibly depending on service needs and availability. 

Desirable Criteria: 

• Experience of working within a University setting 
• Experience of updating websites 
• Experience of working on marketing/promotional campaigns 
• Experience of designing publications/promotional materials 
• Experience of undertaking tours or presenting to groups of people 
• At least one month's experience of undertaking office-based administration e.g. answering the telephone.  
• Experience of using Social Media 

Successful candidates:   

• Reside in Belfast for their studies or plan to be during their studies 
• Commit to flexible working hours (12.60/hour) starting in April 2025. During busy times, you may receive up to 20 hours per week. However, during quieter periods, hours may be limited and not guaranteed up to 10 hours per week.
• Be required to attend in-person training; failure to do so will result in ineligibility for the position. 

• Acting as secretary to undergraduate and postgraduate Faculty Assessment Boards, Module Assessment Sub Boards of Examiners, and Appeal Boards, and to support the servicing and organisation of a large volume of Faculty Assessment Board meetings.
• Ensuring that meetings attended are conducted in accordance with the College regulations and that decisions made at those meetings are recorded and communicated as appropriate.
• Providing support and guidance to Faculty Assessment Board and Assessment Sub Board Chairs, with regard to assessment regulations. 
• Preparing and distributing documents for Faculty Assessment Board meetings.
• Liaising with a range of stakeholders, including academic colleagues, to maintain key data sets and files. 
• To respond to queries related to a comprehensive enquiry service for members of academic staff, administrative staff and students, either on the telephone, in writing or in person.

• Educated to Degree Level or Equivalent

• Excellent administrative skills, with high attention to detail. 
• Experience of committee servicing.
• Understanding of regulatory issues in a Higher Education context.
• Ability to develop, articulate and implement policies and procedural systems.
• A proven ability to organise, and plan ahead effectively.
• Good interpersonal, communication and presentation skills.
• Ability to work collaboratively with a variety of stakeholders.
• Knowledge of policies and procedures and their application in a Higher Education context. 
• Experience of working in Higher Education.
• Experience of minute-taking and servicing meetings.
• Experience of providing guidance and training on complex policies and procedures, to a wide range of audiences. 
• Experience of compiling and interpreting management information. 
• Sound knowledge of Microsoft Office suite including MS Word, Excel, PowerPoint, Teams, SharePoint and Outlook and ability to learn new systems quickly and competently.

Please note: to apply for this role you must be a student or recent graduate from the Informatics, Engineering, Physics, Chemistry or Mathematics Departments at King's College London. BSc Natural Sciences students based in the faculty of Natural, Mathematical & Engineering Sciences are also welcome to apply.

You must be available to work at least 35-40 hours in total between June 2025 and January 2026 (with a month off in August) and including at least 1-2 hours per week during Autumn term 2025. The role will involve a mix of online and on-campus work.  

About us: 

The Careers & Employability Team at King's College London is a large team of professionals supporting King's students and recent graduates with their career and employability journeys. We are working to improve our inclusive practice, by co-creating inclusive careers education programmes with students, based on an awareness of marginalisation, oppression and discrimination. As an Inclusive Careers Education Ambassador (ICEA) you will have the opportunity to help shape our work and to support your fellow students in the Faculty of Natural, Mathematical and Engineering Sciences with building their futures.  

The Role: 

Inclusive Careers Education Ambassadors (ICEAs) are ten King's College London students and recent graduates in the Faculty of Natural, Mathematical and Engineering Sciences (NMES) who are supported by the Careers & Employability team to deliver careers education activities to their peers that draws from an understanding of lived experiences of marginalisation such as ethnicity, disability and gender. 

The careers education activities are co-created by the ICEAs and could include workshops, drop-ins, in-lecture shout-outs, digital resources or more. ICEAs will be paid for a total of 35 - 40 hours each on the project, including training and planning in a group with other ambassadors and the Inclusive Careers Project Officer, with support from a Careers Consultant. 

There are ten ICEA roles currently available across all five departments in total, five of which are for students or recent graduates from the departments of Chemistry, Informatics, Engineering, Physics and Maths at King's College London eligible for our Careers+ programme . The other five are open to any students or recent graduates from the departments of Chemistry, Informatics, Engineering, Physics and Maths at King's (including UK-domiciled or international students). BSc Natural Sciences students based in the faculty of Natural, Mathematical & Engineering Sciences are also welcome to apply. The roles are fully supported by the Careers & Employability team and will make a big difference to many students, helping them shape their career plans and feel a sense of belonging within an inclusive careers education community.    

Careers+ eligibility is detailed on our KEATS pages. 

Main duties: 

Participating in training in June and September 2025 (example training topics: careers & employability resources; inclusive education; creating digital content). 

Meeting as a group to co-create and deliver careers education activities for Autumn 2025 (activities could include: workshops, panel events, social media interactions, video interviews, in-lecture shoutouts, drop-ins and more). 

Marketing careers activities to students in each department. 

Requesting, collecting and analysing feedback and attendance figures, and presenting the results. 

Hours and training 

Paid training will take place in June and September 2025. There will be 4 training sessions to attend during this time. One will be a compulsory on-campus training day, and the other three will be online at lunchtimes (also compulsory). It is crucial to attend all the training. 

Provisional dates and times for training: 

Session 1 - Wednesday 11th June, 10.00-16.00 BST. On campus (Strand) 

Session 2 - Thursday 19th June, 12.00-13.30 BST. Online 

Session 3 - Tuesday 9th September, 12.00-13.30 BST. Online 

Session 4 - Wednesday 10th September, 12.00-13.00 BST. Online 

These sessions are all compulsory training and you will be paid for your time. 

This role is for around 35 - 40 hours across the whole project (not 35 - 40 hours per week!) and while we would like you to attend all the training sessions, other parts of the role can be undertaken at flexible times to suit you and your fellow Inclusive Careers Education Ambassadors.  

Application process: 

Please apply via King's Talent Bank, answering the yes/no questions and providing a cover letter (supporting statement) as described below.  

The King's Talent Bank application process allows you to enter a cover letter and this is where your supporting statement should be entered. Our suggested length for the supporting statement is 300-600 words. We suggest you copy and paste the full job description into a separate document file and write your cover letter (supporting statement) there, so you are able to easily address the points below, then submit via the King's Talent Bank platform. 

Please do not include a CV with your application. 

King's Talent Bank questions: 

Are you available to work for 35 - 40 hours in total between June 2025 and January 2026, including during Autumn term 2025? (Yes/No) 

Are you eligible to register with King's Talent Bank, including holding a UK bank account? (Yes/No) 

Are you a student or recent graduate from the Department of Informatics, Chemistry, Mathematics, Engineering, Physics or Natural Sciences at King's College London? (Yes/No) 

Have you read the job description for this role carefully and prepared the requested cover letter? (Yes/No) 

In your cover letter (supporting statement), please aim to address the following points: 

Why you want to become an Inclusive Careers Education Ambassador. 

A career-related activity (e.g. a workshop, talk, appointment, interview, part-time work or internship/job) you have participated in and what you learned. 

An idea for how you might engage your fellow students in career-related activities (e.g. in a workshop or on social media) with a focus on equality, diversity and inclusion. 

We particularly welcome applications from students and recent graduates who are disabled, LGBTQ+, first generation at university, women in STEM, Black or Ethnic Minority Heritage, care experienced, or candidates who are or have been young carers, as they are traditionally under-represented in UK Higher Education. Please refer to our pages for specific careers resources on declaring disabilities and information for students from underrepresented backgrounds.  

You can see some of the work of past Inclusive Careers Education Ambassadors on our KEATS pages.  To ask questions about the role contact Laura Oxley, or Catherine Alcraft, Careers Consultants. 

None

Essential criteria: 

You must be an Undergraduate, Postgraduate Taught or Research student currently registered in the Engineering, Physics, Informatics, Chemistry or Mathematics departments at King's College London, or a recent graduate from one of these departments. BSc Natural Sciences students based in the faculty of Natural, Mathematical & Engineering Sciences are also welcome to apply.

Eligible to register with King's Talent Bank [2], holding a UK bank account, and available to do 35-40 hours of work between June 2025 and January 2026 (with August off), including at least 1-2 hours per week during Autumn term 2025. 

Some experience of participating in or attending careers activities, such as applying for spring weeks, internships, part-time or full-time roles; entrepreneurship activities; attending careers appointments and/or events. 

Enthusiasm for inclusive education and awareness of the experience of students who are traditionally under-represented in UK Higher Education such as disabled students, mature students, LGBTQ+ students, women in STEM, Black or Ethnic Minority Heritage students or recent graduates. 

Desirable criteria: 

Experience communicating confidently with diverse audiences. 

Experience being proactive, working independently and in a team. 

[2] King's pays temporary staff via King's Talent Bank and therefore you must have a UK bank account to be apply for this role. Please note that King's Talent Bank will require applicants to demonstrate that they are eligible to work in the United Kingdom. 

What will I gain from the role? 

Note: The skills and experiences you gain from this role will depend on what you'd like to focus on you'll have the opportunity to co-create activities you feel will be helpful to your peers.  

During this role you may have opportunities to develop your: 

Understanding of how people learn and ways to deliver inclusive educational activities; 

Experience working within a team, networking, and working independently; 

Experience co-creating and delivering peer-to-peer educational activities; 

Communication skills such as writing, presenting and marketing; 

Self-reflection skills about careers and employability; 

Collecting and analysis of feedback and reporting results. 

You may also have the opportunity to: 

Present to stakeholders such as King's students and staff; 

Take part in King's Experience programmes; 

Work with student societies on collaborative activities; 

Design online education resources; 

Help with training for next year's cohort. 

Research support to help develop a speech therapy app, using Unity to create playful exercises and an immersive 3D experience for users. 

Programming skills and/or audio development skills.

Programmers familiar with C# and Unity development platform, Music Technologists who can record and prepare assets for Unity app.  All students should be willing and capable of engaging in a friendly, professional manner with external users.

Job Title: Research Assistant ? Benchmarking Large Language Models (LLMs) in Clinical Question-Answering

Project Overview: We are seeking a motivated and detail-oriented Research Assistant to support our research project focused on benchmarking Large Language Models (LLMs) in real-world clinical question-answering tasks. The project involves creating high-quality clinical datasets and systematically evaluating the performance of various LLMs to determine their efficacy and accuracy in clinical decision-making scenarios.

Responsibilities:

Assist in the design, creation, and curation of clinically relevant question-answer datasets derived from real-world clinical scenarios.

Perform systematic literature reviews to identify relevant benchmarks and metrics in clinical NLP evaluations.

Conduct model evaluations, including running experiments, data preprocessing, and analyzing model outputs.

Document experimental results and contribute to writing research reports and scientific papers.

Collaborate closely with the research team to ensure data integrity and methodological rigor.

Bachelor's or Master's degree in Computer Science, Data Science, Biomedical Informatics, Computational Linguistics, or a related field.

Skills:

Bachelor's or Master's degree in Computer Science, Data Science, Biomedical Informatics, Computational Linguistics, or a related field.

Prior experience or coursework in Natural Language Processing (NLP), Machine Learning (ML), or Healthcare Informatics.

Familiarity with Python and ML frameworks/libraries (e.g., Hugging Face, PyTorch, TensorFlow).

Strong organizational, analytical, and communication skills.

Ability to work independently and collaboratively in an academic research environment.

Preferred Experience:

Previous experience working with clinical datasets or clinical NLP projects.

Experience evaluating language models (e.g., GPT models, BERT).

Understanding of clinical terminologies (e.g., SNOMED, ICD-10, UMLS).