The Greenwood Theatre is located on the Guy's Campus at London Bridge, and the biggest theatre in the College. It is one of the best specified theatres in any university in the UK with 450 seats, a full fly tower, large stage, full sound and lighting provision, 6 dressing rooms and a 'pocket park' garden created outside. The theatre is very busy with both teaching and performances all year round, with a full programme of both student society performances and high profile external companies and performing arts groups. By law, we are required to have in place four ushers to act as evacuation marshals for the duration of any performance. There is one usher per emergency exit from the auditorium, and in the event of an emergency they are required to assist the theatre duty manager in evacuating the audience from the building.
This role is very important as being a point of contact between the paying public and the College. The ushers are the face of the theatre, being helpful, responsible and dedicated to providing an outstanding theatre experience. In the last three years, the Greenwood has developed an excellent reputation for, among other things, friendliness, and this role is absolutely vital in continuing to delight clients and visitors alike.
Sample tasks as part of the role include preparing the auditorium, checking tickets, assisting disabled patrons to their seating, guiding the audience in and out of the main auditorium and providing information to anyone who asks. An ability to take initiative is very helpful. During performances, you must remain in the auditorium to monitor the audience. Your appearance is essential in providing a professional look, so for your shifts you will be required to wear black trousers or skirt with black shoes and a white shirt/blouse. We will provide you with lanyards for your student ID to be displayed at all times whilst on duty.
Ushers are required for all performances and many additional events. You would be required for anything up to 3 evenings (4hrs per shift) in a week during the months of November-April, and outside of this time there is frequently a requirement for ushers most weekends and a number of evenings.
QualificationsNone
Skills- A responsible attitude and a good manner when dealing with the public
- Punctuality is essential
- Previous experience in a customer services related role
- Excellent communication skills, including regularly managing shift allocations with theatre manager and colleagues via email
- Some experience, enthusiasm or knowledge of theatre
- Good organisational skills to manage shifts that will not be on a regular pattern
- Availability and flexibility
- Being London-based year round would be helpful but not essential.
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